Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Rocky Mountain Railtours has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Rocky Mountain Railtours

      1755 Cottrell St Vancouver, BC V6A 2L8

    • Rocky Mountain Railtours

      130 1150 Station St Vancouver, BC V6A 4C7

    • Rocky Mountain Railtours

      1100 980 Howe St Vancouver, BC V6Z 0C8

    Business ProfileforRocky Mountain Railtours

    Tour Operators
    Multi Location Business

    At-a-glance

    Customer Reviews

    1.5/5stars

    Average of 4 Customer Reviews

    Customer Complaints

    20 complaints closed in last 3 years

    5 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Rocky Mountain Railtours has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Rocky Mountain Railtours

        1755 Cottrell St Vancouver, BC V6A 2L8

      • Rocky Mountain Railtours

        130 1150 Station St Vancouver, BC V6A 4C7

      • Rocky Mountain Railtours

        1100 980 Howe St Vancouver, BC V6Z 0C8

      Location of This Business
      1755 Cottrell St, Vancouver, BC V6A 2L8
      BBB File Opened:
      23/2/1997
      Years in Business:
      34
      Business Started:
      4/6/1990
      Alternate Business Name
      • Rocky Mountaineer Vacations
      • Whistler Mountaineer
      • The Great Canadian Railtour Company
      • Great Canadian Railtour Co
      • Rocky Mountaineer
      Business Management
      • Nicole De Wilde, VP Sales & Bus Dev
      • Matt Taylor, Manager
      Contact Information

      Principal

      • Nicole De Wilde, VP Sales & Bus Dev
      • Matt Taylor, Manager

      Customer Contact

      • Matt Taylor, Manager
      Additional Contact Information

      Fax Numbers

      • (604) 606-7201
        Primary Fax
      • (604) 984-2883
        Other Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      20 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      4 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      George K

      1 star

      21/01/2023

      As someone who lost $660, my deposit ** ***** *********, there is more to the story of Rocky Mountaineer than told here. First of all probably all the people who bought tickets for RM also got travel insurance as well, but it was rendered useless. The contract that these folks in this article signed in Feb 2020 was for the 2019 "travel season". The 2020 contract for the 2020 season wasn't posted until April 2020, and RM unilaterally changed all the terms and conditions that are referred to in this article and why many have had no luck in getting their money back. Most of us affected belong to a ******** group "Rocky Mountaineer Train Rorts" in which is 421 members and know that as fact because we have been through it all trying to get our money back. Many of these people are from Australia, New Zealand and Great Britain and have upwards of $35,000 being held by RM. People have had spouses die and were told RM would allow them to transfer the ticket. If you have time go to **** ******* "Rocky Mountaineer" and look for the 1 star Terrible Reviews and you can read what we have been through. Furthermore many people couldn't get their reviews past the Trip Advisor review team because people were literally at their wits end trying to get their money back. I had to rewrite my review 9 times and water it down before I could get mine published. Same happened to others as well. The President of RM is Steve S***** and he has a page on ****** **, and RM has a ******** page and most of us have already communicated our thoughts to them, but are now blocked, so corporate is well aware of how we feel about them. ** ********* * **** *** ****** * *** ** ********* *** ***** ** ***** **** **** ********* **** **** ***** *** ****** *** ***** ** ******* * ***** * ****** ** ***** *** *** * ***** ***** *** ******** ******* *** ** ***** *** ********* *** ** ***** **** ***

      Local BBB

      BBB serving Mainland British Columbia

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.