Business ProfileforThe Knowledge Academy

I am extremely disappointed with the level of service and professionalism shown by The Knowledge Academy. I booked the *** PMQ course on the promise of receiving a free Scrum Master qualification as an upgrade, only to be completely ignored by their representative, ****** ******, after the order was processed. Despite multiple attempts to contact him, I received no response.Worse still, I encountered payment issues during the booking process, which led to two separate charges of 1087 being taken from different cards for the same course. I only realized this in September, upon reviewing my bank statements. There was no confirmation of a double order on my end, only one order was placed, yet two payments were taken. Despite speaking with ****************** I have yet to receive a refund for the duplicate payment. Their promises to resolve this matter have led nowhere, and I have been left in ******** add insult to injury, the course itself was falsely advertised. The *** PMQ course, marketed as 40 hours of content, only provides access to 19 hours and 37 minutes. Furthermore, the order confirmation states the course duration is 24 hours, which conflicts with the advertised offering. I was also promised a workbook, which has never been delivered.This entire experience has been riddled with unfulfilled promises, miscommunication, and a complete lack of accountability. I expected a much higher level of service from a professional education provider. Instead, Ive been subjected to a drawn-out, unresolved issue that has wasted my time and money.