Business ProfileforRallye Motoplex

Hello, my name is ***** ********. My husband, ***** ******* owns a 2018 ******* Sportsman 450 HO. We were having issues with our ******* stalling out when slowing down consistently. We made an appointment with Raleigh Motoplex & Marine on Chain Lake Drive, Halifax, Nova Scotia. Our bike went in on July 31, 2024. They had the bike for about 8 days, called us to tell us to pick it up and it was fixed. My husband picked up the bike, paid the $993.22 bill and took it home. Needless to say, nothing was fixed and it was exactly the same. We called Rallye explaining it was not fixed. They made another appointment for us to bring it back in 2 weeks. We did. Another 2 weeks went by and no one got in touch with us, so I decided to call them. They told me they believed it was ready and they would call my husband or myself a little later on that day. They called my husband and told him he can come pick it up. When my husband came home, he looked unhappy. Rallye told him they can't find the problem and they are done trying to fix it. So, instead of working with us and offering at least a part of the $1000.00 dollars we paid back, they basically said….someone has to pay for labor! Terrible customer service, unprofessional and down right bad business. If ******* mechanics can’t find the issue why a ******* ATV is stalling out, wouldn't that basically mean there must be a defective issue somewhere within the ATV and it should be looked at for a recall possibility and not just pushed aside?? What kind of professional company does this? I would be embarrassed giving the bike back to the owner not fixed and charging $1000.00. Rallye, you should be ashamed of your company. Ps: ******* ********  (CEO) OF ******* WHO MAKES $30,000,000 PER YEAR, WHAT ARE YOUR THOUGHTS ON RALLYE MOTOPLEX IN THEIR CUSTOMER SERVICE REPRESENTATION OF *******??????