Business ProfileforWalmart Canada

I am writing to express my dissatisfaction with a recent purchase and the subsequent customer service I received. issue: I ordered the item during a promotional period, specifically requesting a particular color. However, I received a different color. When I contacted customer service via online chat to request the correct color, I was told it was “impossible” to fulfill my request. Despite my objections, the agent initiated a return without my agreement. Customer Service Experience: Initial Contact: The agent informed me that it was impossible to provide the correct color and proceeded to issue a return without my consent. Escalation Request: I requested to escalate the issue for a replacement, but the agent escalated it for a return instead. Follow-Up Call: The next day, I received a call instructing me to return the item, despite my repeated explanation that I did not request a return. Second Chat: In a subsequent chat, the agent claimed they could not see my messages and abruptly closed the conversation. Resolution Sought: I am requesting that Walmart honors the promotional price and provides the item in the correct color as originally ordered. Additionally, I would appreciate an explanation for the poor handling of my case and assurance that such issues will be addressed in the future. The chat transcripts can be shared upon request for your reference Thank you for your attention to this matter. I look forward to a prompt resolution.