We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Is this Your Business?
          Share

          Find a Location

          TD Bank Financial Group has 285 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileTD Bank Financial Group

            Bank
            Multi Location Business

            Contact Information

            PO Box 1, 19th Floor

            Toronto-Dominion Centre

            Toronto, ON M5K 1A2

            Get Directions
            Visit Website
            Email this Business
            (888) 361-0319

            Customer Reviews

            1.37/5

            Average of 60 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            187 complaints closed in last 3 years

            75 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 170

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            TD Bank Financial Group has 285 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              PO Box 1, 19th Floor Toronto-Dominion Centre, Toronto, ON M5K 1A2
              Email this Business
              BBB File Opened:
              16/12/1998
              Years in Business:
              170
              Business Started:
              1/1/1855
              Type of Entity:
              Corporation
              Alternate Business Name
              • Toronto Dominion Bank
              • TD Bank
              • TD Canada Trust
              • TD Bank North
              • Toronto Dominion Visa
              • TD Merchant Services
              Business Management
              • Kerry Robbins, Ombudsman
              Contact Information

              Customer Contact

              • Kerry Robbins, Ombudsman
              Additional Contact Information

              Fax Numbers

              • (416) 983-3460
                Primary Fax
              • (416) 308-8086
                Other Fax

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: How to choose a new bank or credit union

              Customer Complaints

              187 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              24/07/2024

              Complaint Type:
              Sales and Advertising Issues
              Status:
              Resolved
              Hi, I applied for the TD Infinite **** credit card on the *** ****** website. It was a promotion to enroll in their ******** program and received a $200 statement credit within 90 days of application (*** ******** *********). TD cc argues that I didn't meet the requirement about applying and booking at the exact same time *** *** *** *** ** *** ************ ** **** ** ***** ****** ******** ** ***** ** *** ******* *** ** **** ******. After applying I received a message "Your application is under review". * *** **** ***** ** ****** ** ** ***** **** ******* *** ****** ****** *** *** **** **** ***********. After my application was accepted, I went back to book the flight and couldn't book it somehow. So I called ******** and I was told that my ****** had to book it when she'd received her CC because she was the one traveling. This whole promotion is so messed up that nobody seem to be able to figure out what went wrong. I have wasted countless hours over the phone to try resolving this issue without success. I have done very many CC and account opening bonus offers over the years and always got the bonuses offered. I've NEVER seen such confusion with this TD promotion. ******* * ****** ******* ***** ******* ****** *** ****** *** **** *******. *****************************************************************************  **** ******* **** * ****** ******** ******* ** *** *** **** **** ***** *** ** ***** ** ** *******. Please help with this issue. Thanks.
              Read More
              Read 186 More Complaints

              Customer Reviews

              60 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Chris K

              18/11/2024

              Won't answer the phone, wait on hold for hours, no customer service, online broker is a joke, display divided data when it's been suspended for months, **********, not updated. **** ** **** ** **** *** ***** ****** *** ** ** ***** ****** ****** ** **** ******** ** ******* *** ***** ******** **** *******
              Read 59 More Customer Reviews

              Local BBB

              BBB Serving Central Ontario

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.