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          PC Financial Insurance Broker Inc. has 1 locations, listed below.

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            Business ProfilePC Financial Insurance Broker Inc.

            Insurance Companies

            Contact Information

            PO Box 483 Station A

            Windsor, ON N9A 6M6

            Get Directions
            Email this Business
            (877) 251-8652

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 23

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

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            Business Details

            Location of This Business
            PO Box 483 Station A, Windsor, ON N9A 6M6
            Email this Business
            BBB File Opened:
            30/8/2011
            Years in Business:
            23
            Business Started:
            1/1/2001
            Business Management
            • Scott Shields, Director of Operations
            Contact Information

            Principal

            • Scott Shields, Director of Operations

            Customer Contact

            • Scott Shields, Director of Operations
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            27/05/2024

            Complaint Type:
            Product Issues
            Status:
            Answered
            I called PC Insurance to get a quote for auto insurance. I got connected to an agent named '***************************'. ******* provided me quotes and gave me two options 'Quote for auto insurance' alone and a quote for 'Auto insurance combined with Tenant insurance'. I called back after a few days and informed ******* that I wanted to proceed with the 'Auto Insurance' alone at this time. My insurance was supposed to start on April 27, 2024 which it did but I received my insurance documents on May 10, 2024. Between that period, I had no proof of insurance! Once, my documents were ready, I got to know that ******* actually enrolled me under the combined insurance of both Auto and Tenant. Since it was just $12 more per month, I didn't make big of a deal. However, all my insurance documents didn't have my full name on it. I emailed ******* asking him to please amend these documents and send me an updated one with my full name mentioned (including my middle name which was missing). Few days later, I received new insurance documents with my full name on them. However, this time alongside the name change, my premium also increased from $2066 to $2678.33 which was $612.33 more. I emailed ******* to inform him about this. He said he would get that change ASAP. Few more days passed and it was time for the insurance company to withdraw money as pre-authorized debit from my bank and my premium was withdrawn as per the new increased quote. I reached out to ******* again and he apologized and informed me that he could cancel my insurance with no penalties instead as 'Definity insurance' was not willing to make amends in terms of my premium. I agreed to cancel my insurance and sent him all the signed documents on May 15, 2024. Today, on May 27, 2024, I just received a new email of a new insurance policy on my name. This is a whole new policy that starts today for 1 year so instead of canceling my policy, I now have 2 active insurance policies for the same car. I demand a full refund now.
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            Read 4 More Complaints

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Michael H

            13/09/2024

            I had two houses insured under one policy through PC Insurance and decided to sell one. We provided them with the policy number and address and asked that the one address be removed on a certain future date (*************************** for 08/28/24). They responded telling us that it was removed immediately (as of 2:38 PM on 8/19/2024). It took a bit to fix that mistake. Then on Sep 5, 2024, I emailed a PC Insurance representative to ask why I no longer had ANY house insurance showing on my online account and if they had cancelled the entire policy, including the house we live in. They didn't answer, and on Sep 10th I tried calling PC Insurance to find an answer to this critical question. After 40 minutes on the phone waiting for someone to pickup, I finally went onto their website contacted them through CHAT. And yes, the house we live in has had no insurance since the date they cancelled it for the other address. Someone called the next day and made me sign a "No Loss" letter which I did and still I haven't received confirmation that the house insurance is back on, let alone any apology or answer as to how this could have happened. Now I have to call them again and wait on the phone for anywhere between 30 minutes and over an hour before anyone picks up. Worst experience ever.
            Read 2 More Customer Reviews

            Local BBB

            BBB Serving Western Ontario

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