Business ProfileforBankston Motor Homes, Inc.

This transaction took place 7/08/2023 at Bankstons motor homes. We purchased a 2018 used 5th wheel camper for my fiance and I to live in full time. The purchase amount was $54,995.00 and we also purchased a 5year extended warranty for an additional $5,995.00. We were promised that since we were not going to have a hauling truck that the warranty would include having a technician from the Bankston Motor Homes located in ******* AL. (Like 20minutes from our area) to come out and repair whatever needed repaired. Additionally, we were told they would perform a thorough walk through and inspection to make sure nothing needed repairing prior to the mobile home leaving the lot. I told the salesman the door inside was absolutely destroyed and nonfunctional and I would like it replaced before we finalize everything. He ensured that it would be replaced prior to signing. The day we went to sign off on everything we drove 1hour and 40 minutes to ********** and as we pulled in the parking lot the salesman called to notify us that the door they had ordered had not come in yet. He promised to have the door sent to the Gadsden store and when it did arrive a Gadsden technician would come install it. Several weeks pass and we had called the original salesman as well as the Gadsden store multiple times and the door had not come in. We, then, noticed our washer hookup was leaking and called to ask if they could arrange for someone to come out and take a look at it. After calling the Gadsden Bankston motor homes several times each month we finally got a call in September that they were coming to replace the door. The door gets here and its the wrong door. Several months later( Dec. 2023) they called and said the door was in and to our surprise the door was the wrong size again(Im pretty sure it was the exact same door they brought out to begin with). Now every month weve called trying to get an answer on our door and washer hookups and still no resolution. No answer as of May 2024