Business ProfileforBurns Dentistry

In January of 2024 we received an advertisement from Burns Dentistry touting a special introductory price for a Full Series of Digital **Rays, Cleaning, and Oral Cancer Screening at a cost of $77.00. I made an appointment Upon arriving I presented the advertisement card to the receptionist. She thanked me for taking advantage of the $77 promotional. I completed my appointment and was asked to make another appointment for a consultation with ***************. Prior to my next appointment I received a claim update from my ********************** Burns Dentistry filed a claim for $372 for my $77 cleaning appointment.I called Burns and asked why the charge to my insurance company when the promotional ad was for $77. She explained that the fee of $77 was only if you paid cash. I asked why I had not been informed of that prior to my appointment. I explained I was a bit upset that my insurance was billed as we are only allotted so much for dental for the year and that I should have been informed of the cash requirement. My ************************, then decided to take advantage of the $77 cleaning and made an appointment. He paid the $77 cash, making a remark that this will save a claim on my dental insurance. No response.Two weeks later he received his claim notice from Humana. A charge of $420 had been made for his visit as well as an additional $108 for a periodontal evaluation. He called the office to inquire why a claim to the insurance company after he had paid cash. All he got was an apology.I feel the mailer advertisement as well as the web page verbiage is very misleading. No place in the ad does it say the $77 is only if you pay cash. And, it is not explained at the time of appointment.They are double dippin when accepting the $77, then in addition, charging our insurance company. This is the type of situation that gives the dental profession a *******************. I thank you in advance for your attention into this matter.

******, thank you so much for sharing your experience. It is unfortunate that when you have insurance and we are contracted with them that we have agreed on the fees associated with the procedures you receive. I know insurance can be tricky or hard to understand but we are obligated by contract. Our specials, as most are, are for those that do not have the benefit of insurance. I hope this helps! We wish you the best finding your new dental home and will be here if you need.