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            Business ProfileTempe Honda

            New Car Dealers

            Contact Information

            8030 S Autoplex Loop

            Tempe, AZ 85284-1007

            Visit Website
            (480) 893-7900

            Customer Reviews

            1/5

            Average of 3 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 34

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            This business sells and services new and pre-owned vehicles.

            Business Details

            Location of This Business
            8030 S Autoplex Loop, Tempe, AZ 85284-1007
            BBB File Opened:
            7/26/1990
            Years in Business:
            34
            Business Started:
            5/15/1990
            Business Started Locally:
            5/15/1990
            Business Incorporated:
            9/7/2007
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Ht Automotive, LLC
            Business Management
            • Mr. Todd Chmelka, General Manager
            Contact Information

            Customer Contact

            • Mr. Todd Chmelka, General Manager
            Additional Contact Information

            Fax Numbers

            • (480) 496-5191
              Primary Fax
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/15/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I brought a 2018 Honda CR-V with ****** miles in for service maintenance as the indicator light had turned on. My car needed bare maintenance as it is just used for small trips in the city noted by it only having ****** miles in the past 6 years. I had an advisor, ***********************, he intentionally engaged in predatory acts and misconveyed my repairs over the phone, adding on additional unnecessary charges in an up-selling tactic. I asked him if these were the charges we agreed upon earlier when I signed off, he stated yes, again misleading me to believe that these were the original charges that we had agreed upon but he was sneakily adding on charges that I did not need. He added on a drive belt, transmission fluid, and more unnecessary charges in order to up-charge me. Fluid and belt does not need to be replaced from 60,000-100,000 miles but he tried to explain in person that ****** miles transmission fluid should be replaced again intentionally misleading me with predatory sales tactics. I spoke to the general manager, ***********************, he is the mastermind of these sale tactics. He agreed that his advisor had done nothing wrong, stating I agreed despite explicitly stating and asking that those charges were the ones I had signed for. The service manager ******************* also engaged and participated in these predatory tactics by using my phone call recording but leaving out the important details of me explicitly stating that these were charges that I had signed for, ****** complied in these predatory misleading tactics and stated yes that they were the charges he had quoted me earlier. I attempted to call out ******************* and *********************** for their predatory and misleading business tactics but **** in a childish manner said that I knew what I was paying for and he will keep my car. He walked out of the room while I was in the middle of a conversation with him, ignoring my complaints. I promptly paid and left. ******************* and *********************** engage in predatory tactics for sales
            Read More
            Read 2 More Complaints

            Customer Reviews

            3 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Victor O

            08/25/2024

            On August 18, 2024, I purchased a 2025 Honda Civic from Honda Tempe. During the sales process, I was misled into purchasing an additional $2,490 for a "PRO PACKAGE WITH TINT" and "EXTERIOR PROTECT-PREMIER." The salesman presented these add-ons as mandatory and non-negotiable, giving the impression that they were automatically applied to every vehicle and that I had no option but to accept them. At no point was it disclosed to me that these add-ons were optional, nor was I informed that I could purchase the base vehicle at market value without paying for these overpriced extras.When I brought up these concerns with the dealership, another salesman confirmed that these charges were used as a tactic to balance out the total trade-in deal value. To address my dissatisfaction, they offered me two free oil changes in exchange for a positive review on the post-sale survey, which I declined. I find this practice to be non-transparent and deceptive, falling short of the honesty and integrity I expect from a reputable brand like Honda. This approach may also raise concerns about consumer rights and ethical business practices.Adding to my disappointment, shortly after bringing my new vehicle home, I noticed that the windshield seal was chemically staineda defect that was not disclosed at the time of purchase. The salesman assured me that this issue would be resolved with a simple car wash, but despite multiple attempts, the stain remains. It's disheartening to have a brand new car with visible damage. Additionally, I have had to return to the dealership to address a persistent rattle noise coming from the vehicle. While I hope the service department can resolve this issue, it's concerning and unacceptable to experience problems with a new vehicle.

            Tempe Honda Response

            08/28/2024

            Dear ******,The add-ons were already installed on the vehicle and were not optional as they were pre-installed. Our management team offered you 2 complimentary oil changes for your trouble having to come back to address a rattling noise you were hearing. We have both sales proposals and the signed addendum for the pro pack, tint and paint protection with your signature that we are happy to provide. Was unable to attach to this reply. Best Regards,*********************** Tempe Honda GM
            Read 2 More Customer Reviews

            Local BBB

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