ComplaintsforThe Cheesecake Factory

• Initial Complaint

  12/20/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  i ordered online order for pickup. i get a text stating its ready. i wait 10 min before going inside common curd asity. wait inline kid screams out anyone waiting for pick up. i raise my hand give the kid my name. kid replys ill be right back with your order. kid comes back with an order that wasnt mind. i wait another 25min before asking the kid. he replys you ignored me when i asked for your name. i felt offended and asked why he ignored me when i gave him my name. the kid replied '' get our of my face or else''. great service you guys got going here. i shouldnt have to fight the kid at the register to get my online order deemed ready by your system. now i asked for a manager. she comes out ********** me like its my fault. saying something about the text. i took my phone out showed her the time stamps. she was completely ********* ask for a ****** cause i didnt wanna bring home cold non edible food to my **** (2hours from the time we placed the order and from the time i walked out). now i left without any food or money. the manager by the name of ****( she ***** ******* a ******* and thats the name she gave me. states its an online order and she has to contact corp for a refund. why is that ? i can order online and pick up instore but not process a refund from an online order. doesnt sound right. either way its been few days with no emails no phone calls. i tried to reach out online nothing. phone number leads to an answering machine with a full mailbox. returned email says that this is an unmonitored email address. not sure what kind games are being played via corp here but i want my money back. i ********* the states district att office for fraud. you can not take someone money and not give them there product or refuse to give your ********* a refund or a way to get there money back.

  Business response

  01/06/2022

  Consumer Response /* (2000, 9, 2022/01/04) */ the issue has been resolved. i will never shop here again.

• Initial Complaint

  12/10/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  El dia 8 de diciembre un grupo de amigas fuimos a cenar a TheCheesecake Factory de ******** ****** y al momento de pagar di una tarjeta de regalo de $50.00 y la mesera dijo que solo tenía $16.66 de saldo pero ella ya había echo la transacción de $33.34 y dijo que ya había sido usada yo tuve que pagar com mi tarjeta de débito otra vez esa cantidad y me cobró doble y quiero que me devuelvan el dinero de mi tarjeta de regalo que me robo solo me dejo un saldo de $16.66 más $33.34 hace un total de $50.00 el valor total de mi tarjeta de regalo, la hora fue 20:22 de la noche On December 8, a group of friends went to dinner at TheCheesecake Factory in ******** ****** and at the time of paying I gave a gift card for $ 50.00 and the waitress said that she only had $ 16.66 of balance but she had already made the transaction of $ 33.34 and he said that it had already been used I had to pay that amount again with my debit card and he charged me double and I want them to refund the money from my gift card that I stole, he only left me a balance of $ 16.66 plus $ 33.34 a year ago. total of $ 50.00 the total value of my gift card, the time was 8:22 p.m.

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