Business ProfileforTrox Luxury Service
Current Alerts For This Business
In November 2023, BBB investigated Trox Luxury Service's business practices. This investigation was prompted by the nature of inquiries received by BBB. It is alleged that the business failed to deliver purchased event tickets and failed to issue a refund. Lastly, consumers also allege that the business has been unresponsive to consumers' phone and email inquiries.
On November 7, 2023, BBB sent the company a Business Practice Inquiry via email to request the following information:
A copy of the current refund policy and how consumers are informed of the policy;
A copy of the service agreement;
The best contact information for consumers to contact the business;
The business's physical location;
On November 15, 2023, BBB also attempted to contact the company by phone but the number was no longer in service.
On December 7, 2023 the business responded to BBB's letter outlining requested business practices. The business informed BBB that there is no refund policy or service agreement in place. Additionally, the business informed BBB that they are going out of business and for any future inquiries, consumers should file a claim with a court.
Consumers with outstanding concerns are still encouraged to file a complaint for BBB records, but may also wish to file a complaint with their local Small Claims Court or/and local Bankruptcy Court.
At-a-glance
Related Categories
Overview
Business Details
- Location of This Business
- 555 Anton Blvd Ste 150, Costa Mesa, CA 92626-7036
- BBB File Opened:
- 9/18/2023
- Years in Business:
- 1
- Business Started:
- 1/5/2023
- Business Incorporated:
- 1/5/2023
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- T-rex Trox Luxury Service, LLC
- Business Management
- Ms. Maria G Brito, Manager
- Contact Information
Customer Contact
- Ms. Maria G Brito, Manager
- Additional Contact Information
Email Addresses
- Sales
- Technical Support
Customer Complaints
15 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
05/25/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
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