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          Reliable Appliance Service Inc has 1 locations, listed below.

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            Business ProfileReliable Appliance Service Inc

            Appliance Repair

            Current Alerts For This Business

            Pattern of Complaint:
            Consumer complaints allege that after calling the company to inspect their appliances, the company either incorrectly diagnosed the issue and/or recommended unnecessary repairs. Most consumers also allege the company recommends a replacement of the entire unit but later discover, by way of a second opinion, that an entire replacement is not necessary. Many consumers also allege that the company’s technicians are not knowledgeable, do not explain charges and do not follow up after initial service call. Company responses have indicated that they feel they offer a long term repair solution which is why they recommend a full replacement in the instances they do, rather than a short term solution which only fixes the problem temporarily. They also indicate that in cases where they acknowledge a misdiagnosis by their technician, the consumer has been refunded.

            Contact Information

            324 Coogan Way

            El Cajon, CA 92020-1902

            Visit Website
            (800) 767-4040

            Customer Reviews

            1.54/5

            Average of 61 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            93 complaints closed in last 3 years

            33 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 29

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            This company offers major appliance repair services. 

            Business Details

            Location of This Business
            324 Coogan Way, El Cajon, CA 92020-1902
            BBB File Opened:
            11/8/1995
            Years in Business:
            29
            Business Started:
            11/8/1995
            Business Incorporated:
            10/27/2010
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Reliable Appliance Service Co
            Business Management
            • Mr. Ariel Mavashev, Owner
            • Mr. Peter York, Office Manager
            Contact Information

            Principal

            • Mr. Ariel Mavashev, Owner
            • Mr. Peter York, Office Manager

            Customer Contact

            • Mr. Peter York, Office Manager
            Additional Contact Information

            Fax Numbers

            • (619) 447-1622
              Primary Fax

            Phone Numbers

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            93 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/30/2024

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            Charged $500 for a $ 28 gasket..already paid $230 for service call which lasted 10 minutes, then charged Additional $500 for 5 minute install..never told me the price of gasket until we looked it up through GE appliances.
            Read More
            Read 92 More Complaints

            Customer Reviews

            61 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Leticia V

            09/10/2024

            Service man came out 1 hr after scheduled time , he was in a bad mood .. went to washer told me he reset it and disconnected it and told me to wait 7 hrs before trying it out $100 and $3.00 for using debit card never looked at BACK OF washers never said anything I'm the one that asked him , gave me receipt when I signed it it didn't have estimate you couldn't even see anything on mine so I called back to schedule with different tech they told they would have to charge me $100 again because it was a different tech I spoke to supervisor and he was rude too after going back and forth he told me the estimate was $700 and I asked how is it going to be that much if he never even looked at it to know what was wrong with it , he started getting loud with me and told me he would send me the picture of original receipt that I signed and I told him he could have written it in because you can't see anything on MINE and it wasn't there when I signed. My boyfriend heard how loud he was getting and told him to stop yelling at me and he proceeded to say F*** YOU TO MY BOYFRIEND AND HUNG UP
            Read 60 More Customer Reviews

            Local BBB

            BBB Serving the Pacific Southwest, Central & Inland California

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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