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Complaint Details
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Initial Complaint
11/04/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
They are reaching out about loans that were not authorized. Where did they get my number and information?
Business response
11/04/2024
We received your information from leads that we purchased from *********** as someone who is shopping for a mortgage. Many of our customers appreciate that we reach out to them as many times we can offer them a better deal. I will add you to our internal do not call list as it appears you do not wish to be contacted by us.Initial Complaint
10/17/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
My wife and I were contacted by E Mortgage to refinance our home. Stated not interested, but eventually we decided to go for it. Offered a lower house pmt by nearly ****** a month. Had to get appraisal and charged ****** on credit card but were told would not withdraw money and would be removed when we closed. Instead they withdrew the money and never let us know about appraisal results. They wont return calls or text or email us. Left many messages and now mailbox is full. We want out of this mess and would like our money back but mainly they need reported as a scam company with lying employees.OBusiness response
10/23/2024
Thank you Mr. ***** for the information you sent confirming this was not our company. We appreciate your help in this matter.Initial Complaint
10/02/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
My wife and I never authorized ****** ******* to run a hard credit inquiry on our credit. We received several alerts on 9/18/24 that hard credit inquiries were pulled in all 3 credit bureaus for the both of us. Loan agent ****** ******* denies the hard credit ******* wife and I only agreed to a soft credit pull. We never agreed to anything else. We have also been unsuccessful with getting this issue resolved with ****** ******* from e mortgage capital.We need these hard inquiries removed from all 3 credit bureaus.Business response
10/03/2024
We have documentation that you authorized a soft pull. We have no motivation to pull a hard inquiry. Identities have not been compromised. We have provided a truthful answer as to the mistake and to correct the mistake we have contacted the credit bureaus and notified them of the mistake and have asked them to remove the inquiry.Initial Complaint
09/27/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
Repeated spam text messages after asking them to stopBusiness response
09/30/2024
We actually purchased your information from *********** as someone shopping for a mortgage. Many of our customers appreciate that we reach out to them as we are often able to offer a better deal. In the earlier text messages sent you should be able to reply STOP and it removes you from the messaging. Regardless I have added you our internal do not call list.Customer response
09/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
**** *****
Initial Complaint
09/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
receiving text messages from this place. I have NOT searched for a mortgage, have NEVER contacted this company or this person. My cell phone number is supposed to be private and I have signed up for national DO NOT CONTACT. This company and this person are incredibly unscrupulous. And they have violated my personal and private information. As a Veteran, I am going to contact all ******************** (***, ***************, *****************************, etc.) to ensure they know of the incredibly unscrupulous tactics this company employs and how they violate personal information.Business response
09/26/2024
First off let me say thank you for your service. We at EMC love our Veterans and many of them have given us 5 star reviews at the BBB. We purchased your information from *********** as someone interested in a mortgage. Apparently, according to your statement they should not have sold us your information if you have no interest in a mortgage. I see you stated you added yourself to the Do Not Call registry and I have also added your to our internal Do Not Call as well as it takes the federal system up to 90 days for it to be in the system.Customer response
09/26/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
***** ******
Initial Complaint
08/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I have been receiving non stop calls and text messages from this company and have repeatedly told them to stop contacting me. I didn't sign up for this and I get phone calls day in and day out that i continually have to block because I didn't ask for any assistance from them.Business response
08/30/2024
We try real hard to do right by our customers. We purchased your information from *********** as someone who is shopping for a mortgage. Many of our customers appreciate that we have reached out to them as often we can get the a better deal. Another problem we encounter is that several other companies besides us also purchase the information and more than one other company out there has a similar name to ours. I can assure you that for our company I am adding you to our internal do not call list.Customer response
08/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will be shutting off my trans union and expect no further contact by the Company.
Regards,
*******************************
Initial Complaint
08/29/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
They are texting my mother about refinancing my home loan. She has NOTHING to do with my home loan that my husband and I have. I do not know how they received her cell phone number when I am not on their phone plan.Business response
08/29/2024
We are so sorry for the error. We received the information from *********** that you were shopping for a mortgage. We will add the information to our internal do not call list.Initial Complaint
08/28/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I received a text message from this company by a man named *****************************. He is soliciting business from me that I did not request. He had my address, name and loan amounts shown on a refinance doc. Ive never done business with this company or person. Why does he think its okay to take my information and text me with a solicitation? This is a bad business practice. I dont know if its legal or not but Im sure no one like to see their private information in an unsolicited ad thrown at them.Business response
08/28/2024
We received your information from *********** as someone who is shopping for a mortgage. Many of our customers appreciate that we reach out to them as often we are able to offer a better deal than the broker or lender they are currently speaking with. From your complaint I can see you are not interested in being contacted by us so I will put you on our internal do not call list.Initial Complaint
08/26/2024
- Complaint Type:
- Billing Issues
- Status:
- Resolved
i hard a hard credit enquiry with a bank as i was shopping for a mortagage loan. These company i never shared my details got the details and calling me, texting me from different numbers for 2 weeks. More than 40 such interactions. They are not following any califronia consumer privacy laws. They still called me and messaged me, after i am told them not to do so.Business response
08/27/2024
We work very hard to do right by our customers. We received the information from trans union that you were shopping for a loan and many of our customers appreciate that because often we are able to offer a better deal. Also, we are not the only mortgage company buying this information from trans union so I am not surprised by the number of calls that were received. Additionally, there are a couple other companies with E Mortgage in their name but as for our company I am adding you to our do not call list.Customer response
08/27/2024
I informed them by calling back and messaged them few times and still they didnt stop calling me. They were just having fun.Business response
08/27/2024
I can assure you we take this stuff very seriously. I added you to our do not call list this morning. Please call me the compliance officer at ************ if you get another call. It would be helpful if you are able to get the name of whoever is calling so we can confirm if they work for our company or not.Customer response
08/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*************************** ******
Initial Complaint
08/05/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Harassment to go with a loan from them when I have told them numerous times to leave me alone I dont want it. One of their people named ******************* ***** Senior loan ******** **** number 204-1400 Will not take no for an answer. *** tried blocking his number and everything and he will not give up and Im tired of it. There is no reason for this and or Equifax to be selling out our information to anybody.Business response
08/05/2024
My sincerest apologizes. This behavior is not acceptable and does not comply with our company policies. I will add you to our internal do not call list and the loan officer will be reprimanded.
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Customer Complaints Summary
56 total complaints in the last 3 years.
27 complaints closed in the last 12 months.