Business ProfileforKia of Irvine

On Saturday, July 6th, we went to the dealership to sign a new lease agreement for the 2024 Kia *** Light. As we inspected the car ourselves, we noticed a large scratch on the rear passenger side of the car as well as a misaligned tire mold. However, my credit had already been run for the lease. After hours of discussion and arguments, maintenance and management said that the scratch would come out with buffing, and we were told that if they were not able to buff out the scratch, then we would be issued a new car. When my son brought the car into the dealership on Monday, July 8th, to have the car fixed, he was told that the scratch is not buffable and that the car would have to be sent into the bodyshop to be fixed, no mention of the issuance of a new car was made. This was not what was agreed upon as the damage to the vehicle was more serious than the Kia **** ****'s previous appraisal and unacceptable to us. Given the assurances made at the time of the lease, I requested that the dealership honor its commitment to replace the vehicle. I expected to receive a new car in pristine condition, and the current state of the vehicle does not meet those expectations. We must receive compensation either in the form of a replacement vehicle, or in the form of a lowered payment and fully repaired vehicle. I would also like a written formal apology from the Sales Manager, *********************, and compensation on behalf of *** for his sexist and condescending attitude and unwillingness to amend the situation, discounting what I knew was real damage to the car as "just in your head" and saying that "it was just one point off of your credit" as well as "hey, it's just business, don't take it personally". These statements clearly demonstrate an absolute lack of respect or care for the customer as well as complete unwillingness to take into consideration only what I, the only woman in the room, was saying.