Business ProfileforQuick Quack Car Wash

Quick Quack please do not disrespect me further by giving me your generic apology (that isnt sincere) that you have given every other person here and every other site complaining about your non existent distant customer service. I had 6K damage done to my vehicle by a quick quack air freshener. Worst part.. I was approached and asked to fill out a quick quack survey to which I obliged. My reward for helping out quick quack a free quick quack branded air freshener. Once installed (hanging) in my vehicle in less than 24 hours 6K in damages. It destroyed melted my interior. Quick Quack initially acted so understanding. They wasted 3 weeks of my life getting quotes multiple phone calls etc led me on as if they were legitimate and would take care of the damages caused by their product. But when it came time to pay and separate themselves from a good company to a great company or from a below average or cheap company. Lets just say they didnt separate themselves they actually plunged to the depths so unimaginably poor. Placed all blame on me the consumer and was not nice about it! I will say the vehicle wash is pretty top notch. Just pray that nothing happens to your vehicle while using. Because quick quack will blame you and leave you out in the cold.

Hello ***** - we apologize that you have had an unsatisfactory experience and disagree with the outcome of your claim. Our team always takes every claim of damage seriously and we always thoroughly investigate every claim. We apologize if this process took longer than desired. Our store leader communicated with you through every step to keep you informed of the status. Unfortunately, this claim was denied because there was no negligence found and the instructions for the Duck Scent are printed clearly on the packaging. We understand that this is not the solution you had hoped for; however, we cannot accept responsibility for damage not caused by the wash. Our regional leader did explain that you can go through your insurance and we will provide them with any information necessary for their claim. We apologize for any frustration this has caused you and wish you the best.