ComplaintsforZebit Inc
Online Retailer
Multi Location Business
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
01/04/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
So I ordered a ******** switch from this company from this company on the 27th of November it was delivered to the wrong address or it was taken off my porch either way I never received the item I filed a claim with *** who was the delivery company supposed to drop off the item to my house they issued a refund to zebit 3 days after the claim was filed and then after contacting them nearly every other day and being told the same thing that they would get back to me everyday for the next **************************************************************************************************************** that they would send a replacement before Christmas or issue a refund before then a refund was never issued I ended up having to contact my bank and have them reverse the charge at that point zebit contacted me and told me that they were trying to issue a refund but there was already a chargeback and they were going to let me keep the charge back and issue a refund they never did they only allowed me to keep the charge back I feel like there should be some sort of accountability my account with them is now Frozen which doesn't really bother me cuz I would never use them again but if I was ********************************************************************************************************************************************************************* look like a terrible father on ChristmasBusiness response
01/05/2022
Thank you for contacting us. We have reached out to you via email to go over the order and claim process, and have included details on the process and resolution. Please respond back to the email with any further questions you may have.Customer response
01/05/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*****************************
Initial Complaint
12/28/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I had ******* take $88.50 from my banking account. I have messaged them multiple times and asked why they took that money and i haven't bought or ordered anything from them. They haven't responded back to any messages.Business response
12/30/2021
Thank you for contacting us. We understand your concern about your account and have sent you an email requesting more information. Please respond back to the email. Thank you.Customer response
01/02/2022
they sent an email with 2 dates orders where placed. I don't have account with these people. If there was orders placed can't they be tracked to when and where they was delivered. If they could show what was ordered. I messaged them multiple times and still haven't heard nothing from themBusiness response
01/07/2022
Thank you for contacting us. We have issued you a refund for $88.50 and have sent you an email with further details. Please let us know via email if you have any further questions. Thank youInitial Complaint
12/22/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I went online yesterday to Zebit to open an account. They told me i already had an account, I then forwarded them all my information (old &new) and it came back that they didnt find me but all my information just under my sons email address. I never gave him permission to open an account and im asking them to turn off that account and offerd to send them my ID, ** and SS card for Id purposes. They said they will only respond to the email they have on file, (even though its fraudulent). I need answers and they have no live agent to help me and this is gonna hurt my credit and someone else is using my information to opem acvounts under my information. I need help. Thank You ************************** ********************** ********************************* ********************************************** ************(C)11/07/73(DOB)***-**-3955 (SS#)previous address:292 ********************************** email address associated with Zebit : ******************* ******************************* ****************************** *************...........not me/ never had permissionBusiness response
12/24/2021
Thank you for contacting us. We take this matter seriously and have sent you an email with information about the account. If you have any additional questions or concerns, please respond back to the email.Thank you.Initial Complaint
12/21/2021
- Complaint Type:
- Order Issues
- Status:
- Resolved
I have been notified by Complete ID of a suspected fraud action. On November 30, 2021, a loan was taken out by or for Zebit Inc. in my name for $1,540 !I have made NO SUCH LOAN ! THIS IS FRAUD AND IDENTITY THIEF!! Furthermore, I HAVE NEVER HEARD OF ZEBIT, **** I have sent Zebit a email stating that I want this corrected and made null and void immediately! This is extremely upsetting! I NEVER MADE THIS LOAN!!!!I informed Zebit that my Restoration Specialist advised me to file a police report and to file a identity theft report with the ************************ (FTC), which I am in the process of doing. We are also putting a security freeze on Experian, TransUnion, and Equifax.Thank YouBusiness response
12/23/2021
Thank you for contacting us. We are sorry to hear about this and have taken immediate action to get this resolved. We have sent you an email with the details of our resolution. If you have any further questions or concerns, please respond to that email and we would be happy to help.Customer response
12/23/2021
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
*********************
Initial Complaint
12/20/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I placed a order through Zebit and paid $96 dollars as a down payment and was told my item would ship and be here before Christmas! I been reaching out for several days now they have no way to speak to someone directly only via email! My order stills says processing, at this point I just want my refund and I will never deal with them again! They are scammers!Business response
12/23/2021
Thank you for contacting us. We show that your order was delivered on 12/22/21. Your tracking information has been sent to your email. If you have any additional questions or concerns, please send us an email at **************.Thank you.Initial Complaint
12/16/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Made a purchase for a computer. Received a faulty old product which was confirmed by the manufacturer and now they are refusing to pay me backBusiness response
12/22/2021
Thank you for contacting us. We have sent you an email about your refund. If you have any additional questions or concerns, please dont hesitate to respond back to the email.Initial Complaint
12/15/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I order an **** on November 26, I have yet to receive the item or be notified when the item will ship, I have sent 10 email, all response, we will look into this matter BUT I am still making payments on an **** I have not received…. I thought surly a month would be enough time for it to come bay Christmas but right now I will settle for will I get it…. Will someone ever help me and tell me if I will actually recieve it…. Email. ******* and **** **** all no response no helpBusiness response
12/17/2021
Thank you for contacting us. We apologize for any inconvenience caused with your order. Per your email request, a replacement has been ordered and an email will be sent once it has shipped. If you have any further questions or concerns, please email us at ***************Initial Complaint
12/14/2021
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I order an item almost a month ago, and have still not received it or any news pertaining to the deliver or processing of this item. the shipping date has been pushed back 2 times already. They should not take orders for things they know they don’t have! I have read several reviews for the same thing from this company I am very disappointed. There is also no one to call and it can take days before they respond to your emails!Business response
12/16/2021
Thank you for contacting us. We are showing that your order has been delivered on 12/16/21. If you have not received your order, please email us at **************. Thank you.Initial Complaint
12/12/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
My account has been hacked and I am getting charges to my debit card for things I did not purchase and they are being sent to places Ive never been. I have contacted Zebit several times about this matter and they have not responded but they keep debiting my card. please help meBusiness response
12/16/2021
Thank you for contacting us. We understand your concern about your account. Your account has been reviewed for a refund and an email has been sent with the details. If you have any additional questions or concerns, please respond back to the email. Thank you.Initial Complaint
12/04/2021
- Complaint Type:
- Billing Issues
- Status:
- Answered
I made my first payment to my zebit account it was done online on The date due yet my account was frozen now its showing my payment was refunded, however I did not ask for a refund, I would like to know why this occurred and bring my account back in good standing. Thank you.Business response
12/06/2021
Thank you for contacting us. We have reviewed your account and sent an email regarding your account status and recent payment. If you have any additional questions or concerns, please respond back to the email. Thank you.
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Contact Information
9920 Pacific Blvd Suite 150 PMB #5733
San Diego, CA 92121
Customer Complaints Summary
102 total complaints in the last 3 years.
16 complaints closed in the last 12 months.