Business ProfileforHD Supply Facilities Maintenance

On 12/19/2023 I ordered two 22" vanity countertops and the matching endsplashes and endcaps to complete the project. I received it all and when I went to use it discovered that two of the endsplashes were the incorrect style. I returned them and there was a reorder. One of the ordered ones was damaged in shipment. I reordered. Because the product package dimensions were reversed on the hdsupplysolutions website shopping cart, I had ordered the 24" endsplash. To make matters worse, HD supply created another account for me which made it more difficult to resolve the issues. So I had two accounts. I had ordered the item with the shortest package dimensions, as the one with the longest dimensions was the 24" kitchen countertop depth. I returned that item. The ********* called and told me that I had ordered the incorrect item. I ordered the correct item. Several times I ordered the correct item and was shipped the 24" endsplash which is the incorrect item. I had asked them to do a bin check each time. Finally, the rep called the ********* and left a message to call back. It took 3 days for the Austin ********* to return the call. On one order they had to check with the credit department even though I was paying with a credit card. I spoke to the credit department. They said they did not need to approve the transaction. An additional weeks day because of that. They checked the bin again, measuring the items. Someone had put the incorrect items in the bin and were sending out the incorrect items to customers including me. I reordered again and discovered they were out of stock at the **************** and the item was backordered, but the ******************** had the item, but HD supply said they would not cross ship. I waited over two months for the backorder. Finally the rep made a special order and got it shipped from the ********************. I received it yesterday on May 30th 2024. About 5 months after the initial order was placed.