Business ProfileforFitbit, Inc.

I received a FitBit Flex 2 for Christmas, 2024, which would not update straight out of the box. I contacted support (multiple support people) who instructed me all the ways to attempt to reset it, reset the app, update my phone, etc. I work in software development - I am not your typical technology user. No attempt would get it to work. Then I negotiated with support to send it back to the warehouse. I was supposed to receive instructions for how to send it back, and never got them. I had to contact support AGAIN to ask how to send it back. I am pretty sure I was told wrong, - because later on I was asked for the such-and-such form for the return - which I never received. I have every conversation with support saved. I have talked to probably a dozen people at this point. At that point - they had my device in their warehouse, and knew they had it in their possession, but no one did ANYTHING for MONTHS to remedy the situation. I would have accepted a refund, a refurbished device - but no one contacted me. (And no, I wasn't missing emails in my spam folder). Finally, FINALLY after like TEN MONTHS, I got a support person who was actually taking some personal responsibility for the situation. I was told I would get a replacement and that it was being processed and would get an email in ***** hours with shipping information. That never came. I contacted again saying - what happened to the replacement. Now they want proof of the original purchase, which I understand, but it is simply LAUGHABLE that I'm being drug through this ELEVEN MONTHS later. I am irate at this point. The support staff are following scripts for how to handle issues, I get that, this is not on any one individual person. But this entire COMPANY as a whole has a DISMAL, INCOMPETENT, INADEQUATE system for handling customer issues. Do NOT get a **********************. Or if you do, pray that it works for you out of the box. If I could give 0 stars, I would.