Business ProfileforBest of Broward Sprinklers, Inc.

On In 7/15/24 at 10:47 am and 7/16/24 at 9:06 am I spoke with the same female representative at this company and discussed that my sprinkler system is inoperable. On 7/16/24 she said someone could come to my home, and at no time did she ever disclose a cost for me to receive an estimate. However, on 7/16/24 , in less than 20 minutes, the worker arrived to my home and said he believed my pump needed to be replaced , and that this replacement and installation would be approximately $1000.00., and that the owner who he identified as *** would call me about this. *** phoned , said he was the owner , and said the replacement and installation cost would be over $1000.00, when I said that the price was high, he said in an hostile , angry and unprofessional manner you will pay me a $95.00 service fee. When I said a service cost was never previously discussed with the person who scheduled my appointment neither the worker who assessed the problem, *** replied " I don't care". His worker who was present when *** called, overheard him speaking to me on the phone in this terribly hostile, angry voice., and the worker became was apologetic, and quickly left my home, In closing, had I been told there was a service fee of $95.00 I would have declined this service. This verbal exchange between *** and myself is terribly concerning and was frightening, also the improper billing he has placed on me concerns me and I alarmed that that he is improperly billing consumers like myself. His staff who scheduled my appointment had two opportunities to discuss a service fee and never did. The worker who came to my home also had an opportunity to discuss a service fee and never did. I don't believe I am responsible for a charge that I was never made aware of until I declined to allow this business to replace and install a new pump.