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            Business ProfileSeminole Casino Hotel

            Casino

            Contact Information

            506 S 1st St

            Immokalee, FL 34142-4302

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            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            506 S 1st St, Immokalee, FL 34142-4302
            BBB File Opened:
            1/31/2012
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of BEV2100844 for this business, issued by Florida Department of Business & Professional Regulation

            These agencies may include:

            Florida Department of Business & Professional Regulation

            2601 Blairstone Rd

            Tallahassee FL 32399

            (850) 487-1395

            https://www.myfloridalicense.com/dbpr/

            Alternate Business Name
            • Seminole Casino Hotel Immokalee
            • Seminole Tribe OF Florida, Inc
            Contact Information

            Principal

            • Mr. Ed Jenkins, Member

            Customer Contact

            • Mr. Ed Jenkins, Member
            • Mr. Antonio Alves, General Manager
            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            06/05/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            My friend and I had a two night stay at the Immokalee casino on June 1st and 2nd. I used the *** machine on each of these days to withdraw $500. On the second night I gave 3 $100 bills (that had just come out of ***) to my friend. One of the $100 bills would not go through on slot machine. She took it to the cashier who then confiscated it as being counterfeit. The following morning, we went to security and were handed a piece of paper (something to use for taxes???) and told "to bad" for you because you can't prove that the bill came from the *** machine in their casino. They made the stance that they weren't even going to check out my story, period. No investigation, no apology, no nothing, just go away and be quiet. As a CPA and internal auditor for 30 years I'm ashamed at the internal controls/audit department for their lack of doing their job. I want the public to be aware that using the onsite *** machines are risky. This is the detail of my withdrawal from my bank account: NON-WF *** WITHDRAWAL AUTHORIZED ON 06/02 506 S FIRST ST IMMOKALEE FL *************** *** ID FLSCIX10 CARD 4778
            Read More
            Read 1 More Complaints

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Susan L

            12/19/2023

            I was emailed a special offer to attend an All Things Coach Giveaway event. I could go to the casino on 12/16/23, between certain hours, put my players card in, and select my coach purse, or $100 free play. I saw that it said you must have 200 points, and upon checking, I had over that, so I reserved it. What a nice holiday gift to their loyal guests. The day arrived and it was stormy and miserable but I couldnt miss it. When we got there and I put in my player's card, it said keep spinning to collect your gift. I put in money and pushed the button a few times and it showed me a gray bar that I was supposed to turn green with my spins (money). Once the bar was fully green, I could collect my reserved gift. I put $260 into various slot machines and the bar only turned about 6% green. I was apparently invited to come spend $1,000 during the special event in order to get $100 in free play (the coach purses were phone case size). I go to the players club desk. I explain what's happening, they say I have to earn 200 points. I said I already do have over 200 points and I was emailed a special invitation. I reserved it, and I am here for it. They said everyone who received the invite was coming up and saying the exact same thing. He said "they messed up on the invitation or something but I only reserved the right to put a lot of my money in the machines and everyone is mad about it". I called the support number the next day at 8:00 am. ******* said he would email Seminole with my complaint. I got a follow up message from Seminole and I called them. ********************************* said I didnt read the fine print on the invitation about the 200 points, and I said I did. I reserved a gift offered to me and received nothing and spent more than the gift was worth and didnt even come close to getting it. I think this is bait and switch and gave them an opportunity to make it right, and they only argued with me. I told ******************************* that I would write the BBB. She said okay.

            Local BBB

            BBB of West Florida

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