Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/01/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
About 6 months ago my wife and I purchased a new vehicle from Jenkins Nissan. We were advised at that time that our warranty we paid for would issue a refund and we would receive a check. We have gone to the business several times as well as called and emailed with no responses. We would like some resolution to this matter.Business response
04/14/2022
Business Response /* (1000, 12, 2022/03/16) */ Our dealership contacted the customer regarding the issue they were having. They needed to call the warranty company for the refund since the check comes directly from them. We followed up with the customer and the matter is resolved.Initial Complaint
01/25/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I'm recently divorced, and I just moved back to Florida, but I had sold my last car before moving. On Thursday, 12/16/21, I purchased a 2013 Toyota Rav4 XLE. The vehicle's advertised price on the day of purchase was $18,881, and it had 72,985 miles. The salesman, Vegas ******* and the finance manager, Joe ******** weren't willing to come down on the price, even though I told them that I'd just been divorced and had little to no income. I asked if they would negotiate/waive some of the dealer fees, and Joe said he'd see what he could do. He talked me through all the different fees and what my total financed amount would be, but he never wrote anything down, and the fees/costs/totals typed on the contract were not the same as what he had just quoted me. He said he would go back and change everything in the computer afterward and said to go ahead and sign/initial the contract so he could get the finance process started. The next day, Joe contacted me saying he was able to crunch some numbers and lower my interest rate and monthly payment amount, and he asked if I could come back and sign a revised contract. I went back to the dealership on 12/18/21, and as Joe was going over the revisions, I asked him why he still hadn't changed the amounts to reflect what he had quoted me. He told me he was still going to change it, and he'd let me know when he did. The first week of January, Joe sent me a text letting me know he was no longer with the company. I was never informed of a new manager. I didn't find out til 1/19/22 that the contract was finalized, and Joe never made changes after stating twice that he would. I put $9,000 down, but still financing almost $19K after fees! The vehicle had to be serviced 2 days after purchasing cuz they lied about pre-delivery cleaning/inspection (less than 1/2 a tank of fuel when handed keys, moon roof damaged, interior caked w/ dust, seats covered in hair, brakes squeaky). As of 1/24/22, I still don't have my permanent tag or registration.Business response
03/09/2022
Business Response /* (1000, 11, 2022/02/18) */ We invited the customer back to the dealership to re-explain the fees involved in the transaction. We were able to clear up the confusion and the customer elected to cancel the extended warranties that were purchased on the sale Consumer Response /* (2000, 13, 2022/02/18) */ (The consumer indicated he/she ACCEPTED the response from the business.)Initial Complaint
12/14/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I purchased a vehicle on October 3 2021 I paid for tag and tile to be transferred off my old vehicle to the new one . I live in Tennessee but purchased vehicle in Florida at Jenkins Nissan in Leesburg. .i have contacted my vehicle registration dept. in my county and they say there is no record of my registration. The dealer has gave me 3 temporary tags after many phone calls and aggravation now the current temporary tag is going to run out on Dec 30th and still no permanent registrationBusiness response
03/01/2022
Business Response /* (1000, 5, 2021/12/17) */ Customer lives out of state. We transfer the paperwork to both DMVs, local & out of state. Once the out of state DMV receives and processes the paperwork, they send it back to the local DMV. Once the local DMV receives it they then send it back to us then we send it to the customer. All of this is done via USPS causing a slight delay. Consumer Response /* (3000, 7, 2021/12/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) I contacted Tennessee Dmv and they have no record of it. My temporary tags expires 12/31 Business Response /* (4000, 20, 2022/02/02) */ We have investigated this issue and it has since been corrected. Title work/registration have been perfected.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
14 total complaints in the last 3 years.
4 complaints closed in the last 12 months.