Business ProfileforMidgard Self Storage

I initially paid for a unit to move my piano into it, instead of my new residence as it's bulky... I made plans to move my instrument after my night class, with the help of my husband and a classmate. We made it to the facility but the access code they had given me did not work. At all. I tried calling the customer service line. No answer. No help. We were trying as many codes as we could think of, when a homeless man came by and put in his own access code to let us in and look for our unit. We were grateful, but didn't memorize or write down the code he used. We looked around and searched for the unit to no avail. Called the customer service line, absolutely useless. So we took the piano to our new home, and made it work. Mind you I bought a lock to switch out locks, and was fully prepared to use this unit as long as necessary. However I was COMPLETELY unable to even SEEE the actual unit. I spoke to someone the following day and explained that the unit would no longer be necessary and that I'd like to cancel the unit *** receive a refund. I truly assumed the gentleman I spoke with was going to cancel my unit and provide a refund. I was completely shocked when I went to go buy formula for my son and I didn't have the funds in my account to purchase food for my baby, because Midgard had taken the funds for a unit I never accessed from my account. I called multiple different times trying to receive an actual person to help me, however I keep being sent to third party phone operators who aren't even allowed to contact midgard about the complaints, instead telling us to send emails, that I can prove never get responded to. This company is a money stealing scandal. They didn't give me an accurate access code, which kept me from even acessing the unit I was trying to pay for. Charged me multiple times because the portal won't allow you to cancel the card you have on file. I had to freeze my card. And then they send you running around chaising your own tail.