Business ProfileforMassey Services, Inc.

I recently declined to renew my contract with Massey Landscape Services. In the year I was with them my yard looked the worst since I moved in 8 years ago. The promises they made were not fulfilled. The average service call was about ***** minutes long. I have a ****** square foot lot which takes that long just to cross. Every time we told the tech about weeds or dead spots he said we either over or under watered. Once he said that about a shrub despite the shrubs on either side were in great shape. He reluctantly treated it and it did better. Despite my request for notification before the calls because of my dogs the tech would show up with no notice. In August I looked out to see a stranger walking thru my backyard. When I asked who he was he said he was there to aerate the grass. I called the manager to complain about that and let him know why I wasnt renewing my contract in Oct. He tap danced me about everything, including why I never got the bi-monthly lawn analysis the contract call for. I received no service call in Sept at all. After the Hurricane I called the main office to find out why. I was told they would have the manager call me. About 2 weeks later he called and tried to tell me that I had canceled the contract. I reminded him of out earlier conversation and asked why I would cancel with one month left. I told him I wanted a service call or a refund for the last month payment. He promised the tech would be out the next day. A week later, having not seen the tech, I emailed the companies ****** website about the issue. The response was they were sending my complaint to the manager who had already blown me off. Never heard from him. So as of now I havent seen a refund. I found this whole episode a sad example of customer ********************** by ***** and would never recommend them to anyone.