ComplaintsforAction Car Rental LLC

• Initial Complaint

  09/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Upcharged me on things I didnt ask for untruthful and terrible customer service. Gave us an unsafe car with multiple problems. Slammed the phone down on by who was supposed to be a supervisor. Terrible company.

• Initial Complaint

  08/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 7/23/24 7/24/24 and 7/29/24 I was charged tolls for driving on toll roads in ******* fl. I never drove on a toll road on those day or ever . They falsified a document from the Central **************************** saying I was driving at certain times and I have photo proof I was in ****** world all day .

• Initial Complaint

  07/31/2024

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  Told me they were putting a $200 hold on my debit car and that I would get the money back within 10 to 21 days after returning vehicle. Declined collision insurance for vehicle. Was told they would email me my contract that I never saw - they had me initial contract on just a signature screen. Never received contract. Finally received the contract on 7/31, and they told me the $200 charge on my bank statement was not for a hold; that it was for collision insurance. I specifically intialed declining collision insurance.

• Initial Complaint

  07/24/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  We verbally opt out to damage waiver and only accept the toll fees. The guy want us to sign and initial the electronic pad. He made us prepaid holding transactions of $200 deposit but said will refund after retuning the vehicle. I didnt see refund $200, communicate thru emails several time. They stated they have up to 21 days. Today I emailed them about the refund. They stated we opt in and signed. We did not know we were being charge $124. We feel like being scam being said one thing but they proceeded add on.

• Initial Complaint

  07/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I rental a car from Action car rental - ******* on May 24, 2024 (for 4 days). Within 1 hour of picking up the car I brought it back since I noticed the windshield had a crack on it. ******* and ******* managers said they knew about the damage windshield and it was ok to take the car. I asked them both I wanted to exchange the vehicle for one without damage. They said no need to do that and wouldn't exchange the vehicle. I took pictures at the lot with the damage as proof on May 24.On June 18, 2024 ACR has billed me a claim in the amount of $1,269.87 to repair the damages. I've tried multiple times to call ACR and neither of the managers will take my calls or call me back.I was in town for my nephews graduation the great memories have turned into a nightmare by some crooks at Action Car Rental. Please help me to resolve this issue - thank you **

• Initial Complaint

  04/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I rented a car through Priceline from April *****, 2024. Quoted for a midsize SUV for $200. Was assigned to Action Car Rental. Got to the sleezy off site rental car place with 2 special needs kids and was told by agent that I had to pay an additional $112 for the prepaid tolls. I asked why I couldnt pay as I went and he lied saying there was no way to pay at the toll booth. We went through 2 tolls during the week. I later found that ******* offers a free toll visitor pass. They also gave us a compact SUV that didnt fit our luggage and said by rental car standards that a jeep compass is a midsize. It is not. What bothers me most is the lie about the tolls. They took advantage of 2 moms with girls trying to get safely to a Special Olympics event. I should have known better to use Priceline and wont again but Action is truly the one who took advantage of someone from out of town who didnt know better. They refused to refund any money for the wrong size car and said there would have been no way to not pay the extra $112. That was a lie. I want to warn others about them and honestly they should give us at least $187 of our money back. No hidden fees is what Priceline advertises and that is a crock.

• Initial Complaint

  04/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I rented a car and then purchased a SunPass for tolls. I have a transaction record showing it was working fine. For whatever reason, a couple times it didn't read the SunPass. Action charged me an amount that could not be substantiated nor did they show proof. To process a dispute with SunPass, it requires a invoice number and plate number. Action refused to give me this information so I could process a valid dispute with *******. There is no reason for them to refuse to give me this information and file a dispute. This could have been resolved amicably. This is neither fault, nor Actions, but Action refusing to work with me on a valid dispute with SunPass is reprehensible.

• Initial Complaint

  04/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Got billed for ************* / Insurance even though I clearly said "no" to it.Van was indicated at 4/4 / full of gas but only had 3/4 tank. When they went to fill it up the gas cover broke off and could not be fixed.

• Initial Complaint

  03/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On January 27th, 2024 my wife and I traveled to ******* with a pre purchased vacation package from **************.com that included hotel (4 nights, 5 days) and a week car rental. We were told that the only amount we had to pay was taxes and a refundable deposit, a deposit that would be returned upon returning the car. Prior to traveling, I spoke to car rental agents Carolina ****** number ************) and *********************** *************). We confirmed flight and date/approximate times of arrival and they assured me the car would be ready when we arrived. I also mentioned to them we would be purchasing a toll card at the airport so they were aware I would not be needing any toll booth coverage from the car rental agency. When we arrived in *******, we rented a car from Sales Rent a Center on **************************** (a part of the Action Car Rental center). We opted out of the Sunpass (toll) activation because again, we purchased a card at the airport that would cover any toll fees we'd incur during our stay. We were however charged $51.96 for the sunpass activation. They also charged me $119.96 for insurance and finally, we were charged a $150 security deposit and the car rental agent mentioned that would be refunded after the return. A $15.40 fee was also charged for using my credit card. At the date of the return, I waited at the car rental place for over an hour and a half while they tried to get ahold of ********* the agent that had previously helped me to help with the extra charges but they couldn't reach her. They told me not to worry and they would let her know to contact me as soon as possible. I have since then tried reaching the company number ************ to dispute these charges and my credit card company has as well when I disputed the charges, but we only get a full voicemail message. I am filing this formal complaint in an effort to received a refund for not agreed charges.

  Business response

  03/26/2024

  Hello,

  As you see in the contract provided by the customer, this ********************** was not done by Action Car Rental. This rental was made with Sales Rent A car and is not affiliated with Action Car Rental.

• Initial Complaint

  02/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I rented a car for the base amount of ******. I rented the car online with my credit card and put my son in law down as the driver (with no questions or problems). When we arrived, they said that my son in law couldn't be the driver unless he used his credit card. He showed them a Master Card and they said they wouldn't accept it and I would have to be added as a second driver for *****. They then charged us ****** for insurance when we have comprehensive insurance. I called as soon as we left to tell them this but they don't answer and their voicemail says to submit a ticket. I submitted a ticket regarding both issues (second driver and insurance) and never heard back. Then they charged me ***** for gas, when we never initialled that spot and we returned the car willed with fuel. I don't know how much I am due back because of figuring out all of the taxes on the total amount I was overcharged. I am willing to pay the base rental of ****** and the prepaid tolls for ***** (and the correct taxes for the correct charges). Not the additional driver, not the insurance and not the gas (none of these things should have been charged).

  Business response

  03/20/2024

  Business

  Most Recent Message

  Date Sent: 3/18/2024 9:49:24 AM
  

  Hello, A mayor ****** card is required at the time of renting, Customer only had a debit card at the time of pick up. The person paying must be part of the contract to be able to provide a payment.  Customer opted to get insurance Fuel and prepaid toll as is stated on the contact signed and initial by the customer. As a courtesy we have refunded the prepaid fuel since it was brought full. Customer is responsible for the charges. 

   

  Customer response

  03/20/2024

   
  Complaint: 21366953
  
  I am rejecting this response because:

  the credit card that we showed was a master card and we were told it was not accepted. Are master cards not major credit cards? We should not have been required to have a second driver because we had a master card for the primary driver. We added a second driver because they would not accept it. We did not initial the gas spot so its good its refunded. I contacted them within 24 hours to cancel insurance through their ticket system (I submitted proof), I also followed up. They do not respond. I have comprehensive insurance. 
  
  Sincerely,
  
  *****************

  Business response

  04/02/2024

  Hello,

  At the time of pick-up customer had a debit card as it states in the policy a fee of $9.99 would have applied, instead customer decided to add an additional driver for that person to pay with a mayor credit and avoid that fee. Customer opted to get prepaid tolls and damage waiver at the time of pick **. In the contract provided by the customer you'll see the initials and signature accepting the terms and conditions.

   

  Customer response

  04/02/2024

   
  Complaint: 21366953
  
  I am rejecting this response because:the credit card that we showed was a master card and we were told it was not accepted. Are master cards not major credit cards? We should not have been required to have a second driver because we had a master card for the primary driver. We added a second driver because they would not accept it. We did not initial the gas spot so its good its refunded. I contacted them within 24 hours to cancel insurance through their ticket system (I submitted proof), I also followed up. They do not respond. I have comprehensive insurance. 
  
  Sincerely,
  
  *****************

  Customer response

  04/22/2024

  Im confused because the information they provided is not true. How can that be satisfactory? We had a ******* ***** master card, NOT a debit card. I used the only communication system they provided to change the insurance. They acknowledge that they received my message and never responded. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩