Business ProfileforBusch Gardens Tampa

My brother is a U.S. Marine Corps Vietnam Veteran, we received the email about Veterans Appreciation Day, we signed up to have him get 4 free tickets. His wife has dementia,cant walk far so I rented a wheelchair The trams were not running due to inclement weather. I ran ahead to the park to get the wheelchair. At the ticket area I asked them if it was ok for me to get the wheelchair and go get her they said yes Igot the wheelchair walked out of the park to get herAt the ticket scanning areaThey told my brother he had to take the printed email confirmation for his VETERAN’S APPRECIATION TICKETS back outside to the ticket booths to get real tickets. we started to exit the ticket scanning area and were stopped we were told you cannot take the wheelchair over there We explained she cannot walk that far they said we had to be escorted to the ticket booth I explained to them they let me exit the park just a few minutes ago with the wheelchair to get her but they insisted no you need the escort By this time we had all had enough decided we were leaving The escort finally shows up and as we are walking we tell her we are parked pretty far she says “I can’t take you to the car, I can only take you to the tram” , I say is the tram running she says NO! how do you expect us to get my sister in law to the car? She says I don’t know Theres an incident in the parking lot with people fighting and the police are all over the place. My brother goes to speak to one of the Police Officers who of course are very helpful and tells him to go and get the car and they will help us get as close as we can to get her. ALL the times I have been to the park I have NEVER seen anyone in a wheelchair being escorted out of the park we were treated extremely poorly with little or no compassion for the situation. My brother is not only a Veteran, he is a retired New York Port Authority Police Officer, the treatment he received is inexcusable. your employees are RUDE, UNCARING, and UNHELPFUL