ComplaintsforManheim Auctions

• Initial Complaint

  10/28/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a 2022 ******* Venue SEL (*****************). I find the car has unannounced damage with dashboard light of lane departure and other codes in scanner. I open arbitration on 9/26 asking for $1500 credit as it is very expensive to repair lane departure light and other codes. Later manheim inspector confirmed my complaints. but the arbitrator *** ****** just ignored the arbitration and closed it as buyer bought on 9/7.

  Business response

  10/31/2024

  Manheim's arbitration management team contacted **************** on October 30th to see if they were still willing to accept $1500.00 to resolve their arbitration claim.  **************** agreed to the proposal with arbitration, and the $1500.00 credit has been applied to their account.  ********************** considers the issue as being resolved.  

• Initial Complaint

  10/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This complaint is in regards to a unit I purchased on OVE via the Manheim app. It is a 2016 Jeep Renegade VIN# *****************. When purchasing this unit there was no announcements of DMV fees or expired tags etc. which are required when listing a vehicle. Especially since it was sold my a 3rd party seller. Well the vehicle had Dec / 2024 tags that were fraudulent since the tags were expired Dec 2023 according to ***. Due to that issue the California Highway Patrol towed the vehicle which was parked in the street for expired plates 6 months +. When I then checked the Manheim app there was no announcements of this as I mentioned earlier. It is the 3rd parties responsibility to cover those fees when selling on Manheim platform. They failed to announce that and they violated the law by putting a fraudulent 2024 sticker on the plate itself. This now has cost me several hundreds of dollars which I should be liable for ! This is Manheims fault and they should be the ones paying for all these fees since it was their mistake !! I paid $393 to get it up to date and be able to take the vehicle out of impound I must know pay the police release another $300 and also the tow yard for pick up and daily rate of $450. In total $1,143 in money I dont have especially when it is not my fault !! I demand Manheim reimburses me this money and either admits fault or charges the seller for their mistake and fraudulent acts. If not addressed I will contact an attorney and file litigation against Manheim for this issue.

  Business response

  10/24/2024

  Manheim's management team was not aware of any issues regarding *********************'s purchase.  An arbitration claim was never filed for *** fees.  The consignment dealers are not allowed to announce the *** fees only the bank lanes.  The *** penalties that would have been due are $141.00 which includes penalties for December 8th, 2023-December 8th, 2024 ($126.00) and a $15.00 repossession fee.  Also, Manheim does not guarantee that license plates left on sold vehicles are good plates.  A dealer's tag should be used when parking in public areas when buying wholesale vehicles.
  
  

  Customer response

  10/24/2024

   
  Complaint: 22460532
  
  I am rejecting this response because:

   

  I was never issued a payment for the *** penalities as I should have been since Manheim even said themselves 3rd party consignment are not allowed to announce fees and are responsible for them. This caused me to lose a lot of money as I mentioned in the initial post. Manheim should be responsible for some of the fees I had to pay due to this issue. Id rather ********************** called me and we settle this over the phone at ************. 

  
  Sincerely,
  
  ****** *******

  Business response

  10/30/2024

  There have been no changes to Manheim's position regarding this claim.

• Initial Complaint

  10/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Over the last 10 years Manheim has stolen from me on numberous occasions. From selling me non-runners, listed as runners, not following **** Guidelines, to undisclosed blown head gaskets (even on green light vehicles), The 3 most recent are as follows. 2008 Chevrolet Suburban - Took to ******* Location for Sale - after a no sale, the security personel broke the *** Port on the vehicle. Also while picking up noticed the driver side mirror cracked and broken. Manheim *********** refused to do anything about the vehicle damage, including discuss with the auction. Local Auction Phone Number just transfers to Manheim *********** unless you want to speak to Arb Team. 2007 ****** Solara - Didn't Sell at Carvana OVE Auction - I wanted to put a bid in after missing the auction ending. *********** informed me that its impossible to put offers in on vehicles after the auction. The vehicle launched the next weekend and sold for $1000 more than the starting floor. Manheim *********** was of no help. 2006 ****** Solara - completed the auction with the highest bid - Called into *********** who informed me they wouldnt do anything about the offer on the vehicle and i would have to speak to the local auction on monday to resolve anything. After trying to reach manheim oceanside **** with no success, i reached *********** ****** which did not return my call. Again *********** refused to help after numerous calls. I was told just to keep bidding on the vehicle until I win it. this has gotten out of hand at manheim. there is no customer service or anyone that will even help you in any way.

  Business response

  10/21/2024

  We will need to obtain some additional information.  Please provide the full VIN#'s on the three vehicles that you are referring to. 

  Customer response

  10/21/2024

   
  Complaint: 22446536
  
  I am rejecting this response because:

  Here are the **** I do have:

  2008 Chevrolet Suburban ***************** at the Manheim Phoenix Location.

  2006 ****** Solara *****************              Ive finally won this unit after absolutely no help from client care. It had to be handled myself. 
  

  this vehicle I do not have the *** but I do have the auction location and year make and model

  2007 ****** Solara SE 4 Cyl Blue - *************** - Carvana Wholesale - was run in the month of August.

  Sincerely,
  
  **** *******

  Business response

  10/24/2024

  This is the first time the management team at Manheim Phoenix/Oceanside has heard of these issues. Additionally, ****************** has never reached out to security or arbitration regarding these issues. 

   

  
  

  Customer response

  10/24/2024

   
  Complaint: 22446536
  
  I am rejecting this response because:

  Ive attached the SEVERAL TIMES ive reached out to Manheim *********** and to the Auctions to voice this concern. My complaints fall on deaf ears. None of the problems ive had, over the last 8 years ive been attending auctions, have been fixed. ALL of the numbers not blacked out are MANHEIM NUMBERS OR THE SELLER.

  We want to speak about Manheim Oceanside, why don't you ask them why they wouldn't release a vehicle i purchased at ACV that was in manheim oceanside? 2014 ****** Camry LE VIN: *****************. The failure of them to release this gate pass caused me to miss the *** Deadline at *** and I got stuck again with a vehicle with a blown engine. About the 2006 ****** Solara -  I've called and even emailed Manheim Oceanside, reached out to the seller directly and Manheim *********** none of which answered or even returned my calls. 

  Manheim Phoenix wont respond because the manager of Arbitrations hates me and my company for issues regarding the FIRST vehicle I got screwed on (almost 7 years ago). I've voiced my complaint at the gate and to manheim phoenix the following monday. Again it fell on deaf ears like every other time over the last 8 years. I had a customer purchase the vehicle and had no choice but to pay and fix it myself. 

  The Carvana Vehicle, i got no response other than I wont be helped. I was told to go directly to ******* and talk to them and Manheim would do nothing about it.

  I have no problems contacting ******* and pull my phone records if nessessary all the way back until last year. Ive got everything documented!

  
  Sincerely,
  
  **** *******

  Business response

  10/28/2024

  Manheim's initial response remains the same regarding Mr. ********* claim.  In reference to VIN# *****************, the vehicle was sold Red Light and AS IS which should not be arbitrable by policy.  

  Customer response

  10/28/2024

   
  Complaint: 22446536
  
  I am rejecting this response because:
  

  my response remains the same. I have no problem providing proof of calls and messages. The 2014 ****** Camry was arbitrariated at Manheim Phoenix. You are not doing anything to fix the issues Ive had. You refuse to even give me 2 buy fees.

  Manheim is a joke. 
  
  Sincerely,
  
  **** *******

  Business response

  10/28/2024

  Manheim's response remains the same. 

  Customer response

  10/28/2024

   
  Complaint: 22446536
  
  I am rejecting this response because:
  

  either help or there will be further consequences. Im tired of being taken advantage of by Manheim. 

  Sincerely,
  
  **** *******

• Initial Complaint

  10/08/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  september/26/2024 6.160.00$14 day psi ( pre-sale inspection )To ignore the car's faults.The business is making no effort to resolve the issue.I purchased the vehicle as a green light and paid an extra $170 for a pre-sale inspection. They provided a 14-day auction guarantee for this vehicle. The car was towed to my business, and there wasnt a single drop of coolant in it. I added coolant, and it leaked out immediately, as if pouring from a bottle. The rear main seal was leaking oil, and the rear differential was also leaking oil. Since I had the right, I sent the car back and opened a file to initiate an ARB. They got back to me on the last day of the legal period and informed me that they did not accept my claim, stating that the oil leak was inactive. They did not provide any explanation regarding the differential. For the coolant leak, they claimed it was a very inexpensive repair. I wanted to send the vehicle to the authorized dealership, but *** manager D.B. refused. I also requested that they share the *** report they conducted, which I paid an extra $170 for, but they refused that as well. They told me that I had no rights at all, but I know very well that I do have certain rights. Despite this, their non-compliant behavior has become unbearable. I am tired and frustrated by their unjust treatment. Someone in this position should behave more fairly, as the opposite only reduces trust in the company, leaving the impression that it is an unreliable firm in the eyes of customers. I will take the vehicle to the authorized dealership at my own expense and obtain a report regarding the faults. I will also share this report with the relevant authorities. It is necessary and important for those in charge of decision-making and management in such auctions to act more carefully and responsibly.

  Business response

  10/09/2024

  CTN Motors purchased a 14-day PSI on their unit, and opened an arbitration within the valid arbitration window on day 3.  The vehicle was inspected and found to have seepage from the rear main seal and the rear differential.  Manheim Texas Hobby did find a coolant leak from the coolant cross over pipe.

  Per the NAAA guidelines, leaks classified as seepage are not an arbitrable issue, and mechanical issues must be over $800.00 to qualify as a valid claim. Manheim Texas Hobby found the coolant leak to be $612.47 (quote attached).  Manheim Texas Hobby contacted CTN Motors on October 4th and explained fully the reasoning behind their decision on each part of the claim.  
  

  
  

  Customer response

  10/09/2024

   
  Complaint: 22395100
  
  I am rejecting this response because:
  A vehicle with such a significant coolant leak could have been without coolant for a considerable amount of time. For example, if the vehicle was running for about 30 minutes before its turn during the auction process, as you mentioned, the lack of coolant could have led to overheating, potentially causing damage to the engine, such as a blown head gasket.
  The probability of the head gasket being damaged is indeed high, especially given the circumstances you described. With the vehicle running without coolant, the engine would likely overheat, increasing the chances of the head gasket being compromised. A head gasket failure can cause further engine damage, leading to costly repairs.
  Regarding the Pre-Sale Inspection (PSI) that you paid $170 for, it is critical that the mechanics perform specific tests, including a cylinder head gasket test, especially in a vehicle with such a major coolant leak. If this test was not performed, it would indeed raise questions about the thoroughness of the inspection, as this test is crucial for evaluating the engine’s future performance in such conditions.
  As for the rear main seal leak, you are right to ask if the oil level was checked. In a vehicle with an active oil leak, ensuring the oil levels are correct is critical for verifying whether the engine has enough oil to function properly. Similarly, the differential oil levels should have been inspected. If there’s no oil in the differential, it could lead to a failure that may not manifest as an active leak but still indicates a serious problem.
  Regarding the NAAA explanation about oil leaks not actively dripping, you correctly pointed out that this requires an inspection of the oil levels in the mentioned components. If those components are running dry, it would explain why there was no active dripping, but that doesn't mean there’s no serious issue.
  Lastly, you are justified in questioning why the PSI report, for which you paid, has not been sent to you despite multiple requests. Since you paid for the inspection, you have the right to access the full report. It’s important to insist on this, as it provides vital information about the condition of the vehicle and the accuracy of the inspection performed.
  Sincerely,
  
  Zac Cetin

  Business response

  10/10/2024

  There will be no changes to the outcome of the arbitration claim at this time.

  Customer response

  10/14/2024

   
  Complaint: 22395100
  
  I am rejecting this response because:

  Unfortunately, none of what the auction claims is accurate. The authorized dealership has stated that the PSI report conducted by the auction does not reflect the truth. This is evidence that the auction's ARB and mechanics have conducted an unfair arbitration.I know that the auction officials will not request the authorized dealership's report, but I still find it appropriate to include it. The authorized dealership also sent me a video explaining the issue, but I can't upload it here because the file size is too large.

  
  Sincerely,
  
  Zac Cetin

• Initial Complaint

  09/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  on August 28th I picked up my car from the repo lot after paying $1,100 in full. When my car was returned to me it was not returned in the original condition. While on the lot, my car was severely damaged. License plat was bent, front window cracked, rearview mirror removed, armrest leather cracked. damages were proven to be done onsite after before and after photo verification was completed. I was informed to follow up in 3 weeks to allow the company to order parts. At this point I have not herd from the business regarding getting my issue resolved and my car repaired.

  Business response

  10/02/2024

  Please provide the full VIN# on the vehicle that you are referring to along with the Manheim location where your vehicle was transported to. 

• Initial Complaint

  09/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 09/12/2024 I purchased a 2014 Chevrolet Express online during an auction. The ad for the bus said that it runs and drives. When my transporter was there to pick it up the van would not start. I paid the average price of $5030 for a running and driving van. When in fact it was an inoperable vehicle and I would have never purchased. It was false advertising. I have reached out to the arbitration department and they did not do anything and just closed the case. This is unacceptable.

  Business response

  09/23/2024

  ********************* purchased the vehicle through a TRA sale at Manheim Chicago.  Only odometer issues and title brands are subject to arbitration in TRA sales.  The Condition Report did indicate that the vehicle was drivable which is plausible that the unit was operable at the time of sale.  However, there are no guarantees that a vehicle will remain operable when it is sold AS IS and even more so through a TRA sale.  Manheim has closed Mr. ******* arbitration claim, and their decision remains 'buyer bought'.

• Initial Complaint

  09/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is in reference to a 2012 Jeep Liberty Vin # ***************** I am the seller, **********************, owner **** ******. I sold this vehicle on OVE As-Is. I turned the title in and it was validated and I was paid for the vehicle. The vehicle was shipped by the buyer to *********, ****. the vehicle was arbitrated for no title, and I was never notified of this arbitration whatsoever. I have made several attempts to speak with the right people in regard to this vehicle and have gotten nowhere except running in circles. As the seller, I am supposed to be made aware of an arbitrated vehicle. Also, I have a phone recording from a Manheim Atlanta employee stating that this claim was closed to "hastily and that I was not given the proper amount of time (nor made aware of the arb) to correct the transfer document considering the title was in-house and validated. Now the vehicle is in Manheim ******** and I got charged unjustifiably $700 for transport all the while I was never made aware of the arb claim in any fashion. I was also told by the Manheim Atlanta employee that the car is inop. This vehicle when sold ran through the lane. I should not be liable for this vehicle in any manner considering I was never made aware of the arb claim and it shows I did not, according to the Manheim Atlanta employee. And; besides the transfer form having a mistake on it which I'm correcting, Manheim itself made a mistake by validating the paperwork and paying me on the vehicle. I understand mistakes happen but I should not be held responsible for manheims two mistakes 1. Validating the paperwork and 2. not notifying me ( the seller ) in regards to this arb claim. Now I'm being held responsible for a vehicle in ********* and a $700 shipping bill which is not ethical considering I was never contacted for the arb claim the title was validated and received by Manheim and I was not given time to amend the error.

  Business response

  09/17/2024

  This claim is currently under review.  We will provide a response shortly. 

  Business response

  11/01/2024

  This claim is still under investigation, and additional time is needed to provide a response.

• Initial Complaint

  08/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  March 7th 2023. $5000 Redeemed car after repossession. Called before hand to confirm it was operational and no major damage was done. They said it was operational and I had to pay before I inspected the vehicle. They lied when they said it was operational. The car couldnt make it out the parking lot. Its a sports car so it would have to been someone taking it for joyrides. They said there was nothing they could do. Wasted days of my life trying to figure it out, and I didnt have the money to fix it after paying 5k to get it back. The lender, tow truck company, and Mannheim Auctions all started pointing the finger at each other. I dont appreciate being lied to as Mannheim Auctions did to me.******** wont contact me back. Issue has not been resolved.

  Business response

  08/30/2024

  In order for us to be able to research your complaint, you will need to provide the full VIN# on the vehicle that you are referring to.

  Customer response

  08/30/2024

   VIN *****************

  Business response

  08/30/2024

  Redemption transactions are managed by lenders, and Manheim is solely a holding facility during this process.  The lender, in this case ******************* is responsible for all decisions regarding your vehicle.  Any concerns regarding the vehicle would need to be addressed directly with ******************* 

   

   

  Customer response

  08/30/2024

  Weve contacted **** and theyve said they cant do anything and to contact Mannheim. Ally didnt cause damage to the car. Nor did they tell us the car was operational. Manheim told us the car was operational before we payed to get it out. 

  Business response

  09/03/2024

  As stated previously, redemption transactions are managed by lenders, and Manheim is solely a holding facility during this process.  The lender, in this case ******************* is responsible for all decisions regarding your vehicle.  Any concerns regarding the vehicle would need to be addressed directly with ******************* 

  Customer response

  09/03/2024

  ******. If your employees wouldve just left my vehicle alone we wouldnt have had a problem. 7k in damages was done to my vehicle. I wouldnt have forked over the 5k to redeem my car if I knew there was 7k in damages. Can you provide me with the condition report? 

  Business response

  09/06/2024

  Please contact ****************** with all questions regarding your vehicle.

• Initial Complaint

  08/23/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Sold our dealership a car with an open lean. Atlanta Georgia Manheim refuses to help. Has been 6 months since finding that tmcc Lein holder is still owed on vehicle and wont sign unless balance is paid. ***** from Manheim has been dragging her feet on making this right. State of Oregon has taken action against me and taken my paperwork unless I get a lein release, ***** and Manheim refuse to correct the situation when asked to have them title it under our dealership name, local Manheim is saying its wrong what they are doing.

  Business response

  08/23/2024

  We will need to obtain some additional information in order to proceed.  Please provide the full VIN# on the vehicle that you are referring to. 

  Customer response

  08/23/2024

  Vehicle VIN:
  *****************

  Business response

  08/27/2024

  Manheim Georgia has been working with the seller to obtain the lien release as a courtesy to ****************.  There was not an open lien on the vehicle, it was a repossession from the retail customer in the state of **********************. If the vehicle did have an open lien the buyer would be within his rights under the arbitration guidelines to return the vehicle but per NAAA guidelines the title that ****** and Manheim provided to the buyer is valid in the state of sale.  The lien release was received today and will be overnighted to **************** via ***** this afternoon.

  Customer response

  08/27/2024

   
  Complaint: 22185203
  
  I am rejecting this response because:
  
  We've been attempting to contact Manheim Atlanta and Manheim Georgia for over 3 months. I have been told by countless people that this was getting take care of and that we would have the paperwork multiple times. After contacting TMCC, TMCC themselves said that Manheim has a TMCC *** there that would 100% give us the paperwork required for the State of ****** to finish registration for a customer. We have spoken to at least 10 different people, and not a single one of them knew about the situation, even though every time we spoke I was told that it was going to get taken care of within 24-48hrs. Here we are 3 months later, and we still have no paperwork. Manheim Georgia and Manheim Atlanta should limit sales to GEORGIA specifically if they cannot provided the proper paperwork for other states. I was told by you guys, "Atlanta DMV doesn't have problems with these paperwork so this is your problem". Very , very unprofessional behavior that needs to get looked into.
  
  Sincerely,
  
  *******************

  Business response

  08/28/2024

  Manheim Georgia has been working to retrieve the lien release since May.  They received the lien release yesterday and it will be delivered to you today between 9:00 AM - 1:00 PM via FedEx. 

• Initial Complaint

  08/14/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They are racist. I have never seen such a nasty AGM in my life. That women ****** is sorely uneducated and racist at her core. I am applaud at the *** he is of color but controlled and persuaded by the devil herself. It's terrible, they treat the African dealers like trash but treat the white dealers like royalty. The president of the company or whomever should fire all the management. It's disturbing to see. That lady ****** is not by the book at all. I've been away from ********* because of her and I won't buy another car because of her. You did it Manheim, you turned another minority dealer away.

  Business response

  08/15/2024

  After conducting thorough research, we were unable to find any evidence of this person having conducted business at Manheim ********************. This individual's name, phone number, or email address does not appear in any of our systems. Additionally, ****** has no knowledge of this person and there have been no negative interactions resulting in a claim.  If you have any additional information that can provide insight into this situation, please let us know.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩