Business ProfileforManheim Auctions

I had paid my owed payment on the 22nd of August 4 days prior to the specified date and the paperwork had been sent to them after business hours. Totally understandable; however, when I called in the morning to set the appointment I was told the paperwork had not been received. So my bank emailed a new copy to them. After 3 hours I attempted to make an ointment and received the same issue. Besides ***** the office staff is highly unprofessional. The bank contacted them 3 times sending the required documentation for a release of my vehicle. When called they continued to say the release was never received. After my father (over 25 years in the auto industry) called the bank as well as Manheim suddenly they had the release and would allow me to schedule the appointment. It is safe to assume with so much run around and them staging my vehicle they were attempting to auction the vehicle regardless of the release being sent numerous times and them holding numerous conversations with the bank personally. This is coupled with numerous notifications (also in email form) of the vehicle being left on and idle for 1 hour and 32 mins. The office worker ***** stated I promise you we arent just leaving your car running. Even today the car has been running a total of 45 mins.