Current Alerts For This Business
According to information in BBB files, Networx Systems, Inc. has a pattern of complaint alleging Refund/Exchange, Service, and Repair Issues.
Specifically, consumers report purchasing leads from Networx Systems Inc. for a specific fee. However, some leads turn out to be invalid or fake. Additionally, some consumers claim they are billed for leads related to services they do not offer. There are also complaints about consumers’ information being shared with other companies without their consent.
On October 14, 2024, BBB sent correspondence to Networx Systems, Inc. to request their cooperation in eliminating the pattern of complaint.
On October 24, 2024, BBB met with Networx Systems, Inc. to request their assistance in eliminating the pattern of complaint. Networx Systems, Inc. has supplied BBB with the following information as a means to eliminate the pattern:
We believe it is important for our customer's satisfaction and experience that we always work to address the feedback obtained through our relationship with the BBB. These are some of the steps our business is currently taking to reduce consumer complaints.
We are auditing active campaigns to ensure the work requests generated meet a high standard. We will continue to do this by identifying the specific marketing sources that can lead to invalid work requests and either suspending or ending those campaigns until the referrals meet the appropriate quality standards.
In the home improvement industry, it is common for some businesses to specialize or prefer specific tasks within a larger job category. Sometimes, a lead credit request may be denied if a customer added the category on their own or agreed to that category at the initial signup. We understand this can be frustrating; therefore, Networx allows our agents to remove these tasks if we receive a request from a customer to do so or notice a customer requesting credit for a specific task they do not do. More recently, we put a process in place to remove tasks for customers proactively when there is an indication that they don't perform a specific type of work. We will work to expand this effort and implement additional means to ensure customers are comfortable with the kind of leads they will receive from their selected categories.
The Internet plays a large part in how the Home Improvement and Contractor referral industry works. Networx has and will continue to adhere to any regulatory and compliance standards. We will continue to ensure any partners, partner sites, or affiliates are compliant so that it is clear where and how consumer information is being used to fulfill all requests submitted on our platform.
This aspect of the Business Profile will be updated once additional information becomes available.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/16/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I paid them for leads - the leads were not any good - they call everyday asking to re join their service - Ive asked several times to stop calling me and remove me from their list several times - they continue to call and are extremely rude .
Business response
08/26/2024
We apologize for the delayed response. The number ending in 7288 was added to our Do Not Call list when the complain was initially received and a response was believed to have been posted. However, it's now clear that this was not the case and that's our fault. You should not receive additional calls to this number in the future, unless you contact us first. All the best.Initial Complaint
08/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Networks has sent me many leads and none of them is of real value, many of these client leads are simply none existing, other leads they have people to answer the call, but clearly they have no need of the services that they are claiming to need. They are holding my money and trying to send me fake customers so not to give my money back. Today they sent two customers, the first after taking to me called me right back from a spam reported number, the other, called ********, she told me that she does not own any business, and that she was just checking for future reference, the lead clearly stated that she was a business owner. I need them to credit my money back to my credit card urgently.Business response
08/20/2024
It is unfortunate to learn of your experience. We see the account was opened on 8/7/24 and that our support team briefly spoke with you on 8/8/24. If you have additional concerns regarding the leads you have received, unfortunately we were not made aware until receiving this feedback through the BBB. At this time our Customer Experience team has already attempted to reach you and will continue to so that we may address your concerns as soon as possible.Customer response
08/21/2024
Complaint: ********
I am rejecting this response because:From: Klibson Mor <********************>
Sent: Tuesday, August 20, 2024 1:02 PM
To: info <***************************************>
Subject: Re: You have a New Message from BBB Serving *************, ****** & NE *******, Complaint #********EXTERNAL EMAIL! Use caution when clicking on links or opening attachments and never provide your User ID or Password.
There isnt anything to talk about, my lawyer advised me not to talk to you because he is building a case against your company. I already closes the account you you people keep on sending me leads and having fakes clients talking to me using numbers that are spam number, we have it all recorded
From: Klibson Mor <********************>
Sent: Tuesday, August 20, 2024 1:02 PM
To: info <***************************************>
Subject: Re: You have a New Message from BBB Serving *************, ****** & NE *******, Complaint #********EXTERNAL EMAIL! Use caution when clicking on links or opening attachments and never provide your User ID or Password.
There isnt anything to talk about, my lawyer advised me not to talk to you because he is building a case against your company. I already closes the account you you people keep on sending me leads and having fakes clients talking to me using numbers that are spam number, we have it all recorded
***********************
Dispute Resolution Specialist
Better Business Bureau
Office:************
BBB.org
BBB Atlanta & NE *******
*****************************************************************
Alpharetta, GA 30022
Sincerely,
Klibson MorInitial Complaint
08/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I paid 300 to Networx for job leads. The leads were fake. Some people were in different states, others told me to take them off my list. "What list" they claim to getting calls every 5 minutes about the lead from different contractors. The others I called, emailed and text never responded. I was paying $25 per contact. I would have better luck going thru the local phone book making cold calls. What a rip off. I wish I read these reviews sooner.Business response
08/06/2024
We realize a similar complaint has already been submitted referencing another account you have for ******************** Services. Being that these are connected our response will be the same.
We regret to learn that the leads you received did not translate into new business for you. Our primary objective is to ensure that each customer derives maximum value from our leads. Upon being made aware of your concerns, our customer experience team made attempts to reach out to you in order to provide a resolution. However, you indicated a preference to close the account and that further communication was unnecessary. Following a thorough review, we identified certain aspects that *** have contributed to your unsatisfactory experience and we are keen to address these with you. We would greatly appreciate the opportunity to rectify the situation if you are so inclined.Initial Complaint
08/05/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I entered a paid per lead subscription with Networx claiming good quality leads from Homeowners. The minimum requirement was $300 paid and work off that balance. So I paid the 300. Within 4 hours the balance was at $12, I had several different leads. The first 2 leads I contacted said they did not contact anyone for work to be done at their home. A few not answered. Some said they changed their mind a few weeks ago and don't want any work done. And the last few scolded me for harassing them because they had been receiving non stop calls from contractors. Which means they are selling these leads to every ******************* and I don't blame the people for getting frustrated. It's supposed to go to a few good contractors. This place is a total scam. $25 a lead and 99% don't want the work or answer the phone.Business response
08/06/2024
We regret to learn that the leads you received did not translate into new business for you. Our primary objective is to ensure that each customer derives maximum value from our leads. Upon being made aware of your concerns, our customer experience team made attempts to reach out to you in order to provide a resolution. However, you indicated a preference to close the account and that further communication was unnecessary. Following a thorough review, we identified certain aspects that *** have contributed to your unsatisfactory experience and we are keen to address these with you. We would greatly appreciate the opportunity to rectify the situation if you are so inclined.Initial Complaint
07/24/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have been receiving harassing phone calls from this business for the last several weeks. I have been very clear that we are not interested in their services, however **** keeps calling me back daily. I spoke to **** today and told him that we are not interested and to stop calling. He continued his sales pitch. I hung up and called the corporate office. I spoke to ***** who stated that it's a process to take us off the list and he did not understand nor apologize for the harassing phone calls. I am very disappointed in the sales tactics of this company. I have contacted the National Do Not Call Registry and filed a complaint as well.Business response
07/26/2024
We understand the frustration caused by the phone calls from our sales team. We want to assure you that it is never our intention to inconvenience potential customers who have indicated that they do not wish to hear about our services. After a thorough investigation, we have identified 3 different phone numbers connected to your business, which resulted in multiple inquiries being opened. Rest assured, we have added all numbers connected to your business to our Do Not Call list. Moving forward, you should not receive any additional calls from us unless we receive a call from you first.Initial Complaint
07/22/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
I purchased a plan with Networx for lead generation. Networx sent leads over and charged me for leads that were not successful. When the plan was purchased the sales agent for Networx advised me if the leads are not successful the account will be credited back. The customer service for ********************** is refusing to honor what was told by the sales rep. I have requested the account be canceled and issued a full refund. Networx is refusing to issue the refund and cancel the account.Business response
07/25/2024
We're sorry to hear about your experience. Not getting the outcome you imagined would be frustrating for anyone. We value your concerns and feel it important to clear up any confusion. Once we received the feedback you provided a review of the call with our sales representative was completed. While Networx has a policy in place to refund any lead that does not meet our quality standards, it does not refund a lead solely because it does not turn into a job. On 7/22 our Customer Experience team reached out to inform you of this and to confirm we refunded the remaining balance of $228.00.Initial Complaint
06/29/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Refuses to Provide my refund after I closed my account. Did not provide leads but bogus contact information on most leads given. A waste of time and assets.Business response
07/02/2024
It's unfortunate to hear how things worked out. We reviewed the lead in question and determined there is suffecient reason to credit. Additionally a refund has been issued per your request which includes the value of the credited lead. We hope this is satisfactory and apologize for the inconvenience.Initial Complaint
06/26/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
I prepaid then for leads and was given fake leads and ones that didn't respond or amount to anything. Was a complete waste of money. I asked to be refunded the $423 remaining balance back to my card. They are trying to force me to take leads with that balance. I already told them no and want my money back.Business response
07/02/2024
We are to sorry to hear about your recent experience working with us. Unfortunately at times there will be some leads that are difficult to reach. However, with time most companies are able to connect with enough homeowners to land profitable jobs. For quality purposes we did review the phone call you had with our Customer Experience team and determined that our cancelation policy was communicated accurately. However, in this case we are happy to refund the remaining account balance back to the payment method on file. We wish you all the best.Initial Complaint
06/07/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Called and asked for a refund and when asked where the refund is they said they refunded a card that was never used but for 6 years but that are saying they didn't have refund but also says there is a invoice for the 350 dollars but no refund that has been issued for 286. That is owed.Business response
06/10/2024
As of 6/9/24 we have refunded all charges in full. If you have not already seen the funds post to your account, you should see it within the next couple of days. At this time we consider this matter to be resolved. All the best.Initial Complaint
06/05/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
I recently engaged with Networx for lead generation, and my experience has been extremely disappointing. From the outset, they misled me about how leads were generated. The quality of the leads was abysmal95% of them were dead-end prospects who never even requested services. When I attempted to get a refund for these worthless leads, their customer service was unresponsiveBusiness response
06/07/2024
We are sad to hear of your experience after recently joining Networx. We have escalated these concerns to the appropriate team and have since been in contact with the customer. We will be working closely with him to address these concerns and to provide support with any new leads received in the coming weeks. The customer has indicated this resolution is satisfactory after a recent call with his dedicated Enterprise Pro Account Manager.Customer response
06/12/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me for now. Would like to see how networx business operates after, me, accepting their response. I feel that they may fall back into the same pattern after this is closed.
Sincerely,
*******************************
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Customer Complaints Summary
145 total complaints in the last 3 years.
54 complaints closed in the last 12 months.