ComplaintsforThe Coca-Cola Company

• Initial Complaint

  11/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  A coke technician, ****, came into my restaurant to repair the Coke fountain machine and broke my ice maker. He turned off the water and the ice machine under the coke machine seized. He left and came back 3 days later. He said he did not see the ice machine. He admittedly made a mistake. He forgot to turn the water back on after he diagnosed his machine. I asked him why he didn't tell me, he said because he didn't see the ice machine. I have been doing business with **** for ***************************************************************************************************** turned off my water for 3 days. Then, *******************, ***** manager, told him to say it has to do with a separate valve issue; a technicality. He is referring to a valve I have for my filter that Coke uses for the water that pumps through their machine. I have had the same plumbing for 23 years. I have never had a separate valve and all of a sudden, I should have a valve and after the technician broke my machine. So, if I was supposed to have a separate valve, why did he work on the Coke machine? I could have installed the valve before he did the work. Then, as *** is playing his fantasy five football pics because you can hear clear as day the *** jingle going off like crazy in the background, he says I can talk to his insurance. They are handling it from this point. Then, they send the claim to ******** claims management firm, who they pay to investigate and find in ***** favor of course because they pay them! *** never called me or had a technician call and troubleshoot why my machine failed. I never spoke with the man. How could he have investigated anything? He didn't. He is a liar and Coke, you are just as shallow. Clean up your act and fix your mistakes. Old Coke would have never done this. Small businesses should not be stuck with your mistakes because you pay people off! I rep your product! Your employee broke my equipment and your manager and claims adjuster, both of which you pay have zero business ethics.

  

  Business response

  11/03/2023

  Hello *******, thank you for providing the additional details which has been shared with Insurance handling your claim. ************

  Customer response

  11/03/2023

  I am not sure what it means that this has been sent to the insurance company?  There is not an insurance company.  There is a claims management company that works for Coke.  The claims representative would be **********************  Is this the very same person that is trying to say there is no coverage because of a technicality?  If this is the case, then Coke is not intending on doing the right thing.  I had a perfect ice maker, brand new bought in August in my restaurant on October 3.  The coke technician came in and turned off the water and never told the restaurant what he did.  He spoke with the owner, that was out of town at the time and said he turned off the coke machine.  I asked clearly is there anything I need to do?  He said no and will see us on Friday.   On Thursday, I went into my restaurant and found a broken ice machine because there was no water for 3 days!  How in any way is this my fault and why has this never happened in the last 23 years?  Because the technician did not do his job right.  He did not communicate to the owner he turned off the water.  We share a water line, and it has been this way for 23 years.  He had the opportunity right at that moment to say, you need to install a valve before I can work on the machine.  He broke my machine!  Period!  There is no insurance for this.  The deductible is too low and you, Coke is sending it to a claims manager you pay to settle your claim.  He is settling it by denying it.  If this is your path.  You will lose a ****************************************************************************************** reason to endorse your company.  I will do everything to the contrary.   

  

  Business response

  11/14/2023

  The case was sent to ******** and the claim has been denied. ************

  Customer response

  11/20/2023

   
  Complaint: 20817466
  
  I am rejecting this response because:  Coke is a scumbag company that pays for their complaints to be denied.  They do not have an independent insurance company with ethical business practices regarding claims, they have a mafia.  They pay Sedgwick Managment to manage their claims.  So be a scumbag, *********  That is what happened when ********* Company went to ***** ********* Company; the integrity of the business went with the name.  That is why it takes Coke technicians 10 times to fix what they did 10 years ago in 1 visit.  That is why they show up and break equipment on a regular basis.  That is why your technicians say, "well there are so many tubes; I'm not sure what goes to what; ... and ...I didn't see an ice machine".  This is what your technicians are now and that is why your incompetent technician broke my brand-new ice machine.  Go ahead and lie to yourself.  I am going to Pepsi.   Your company sucks!
  
  Sincerely,
  
  ***************************

  

  Business response

  11/20/2023

  Thank you. Your case has been updated. ************

  Customer response

  11/20/2023

   
  Complaint: 20817466
  
  I am rejecting this response because you **** and BBB is good for nothing. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  10/20/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Dear ************************** Team,I hope this email finds you well. I am writing to express some concerns I have regarding the taste and the effect of one of your products, Gatorade. Specifically, I have noticed a significant difference in the taste of the red Gatorade and have experienced adverse effects after consuming it.In the past, I have been an avid Gatorade consumer, and I truly enjoy the refreshing and replenishing qualities of this product. However, recently, I purchased the red Gatorade from three different stores in the Chicagoland area, and I couldn't help but notice that the taste has changed. It now has a bitter and dark flavor that is quite unpleasant.What troubles me even more is that after drinking this altered version of the red Gatorade, I have experienced a range of gastrointestinal issues, including diarrhea, nausea, and vomiting. This has not been the case with Gatorade in the past, and I find it concerning.I am reaching out to inquire whether there have been any recent changes in the formulation or production process of Gatorade, particularly the red flavor. I am keen to understand if this taste difference and the adverse effects are due to a recent adjustment in the product.I want to emphasize that I am a loyal southern gotta have my "coke" consumer, and I hope that this issue can be addressed. Your prompt response and any information you can provide regarding this matter would be greatly appreciated. I believe that your company's commitment to quality and consumer satisfaction will help resolve these concerns.Thank you for your attention to this matter, and I look forward to hearing from you soon.Sincerely,Tierra H

  

  Business response

  10/20/2023

  Thank you for your inquiry, Tierra. You can expect a response via email shortly. ************

• Initial Complaint

  09/26/2023

  Complaint Type:

  Delivery Issues

  Status:

  Resolved

  More info

  I continue to get ignored from this company. I placed an order for personalized coke bottles only to receive soda that was completely flat. I called the company and spoke to a gentleman who filed the complaint and said I should be hearing from someone via email soon. I then received an email from **** on September 13 requesting the order number. I emailed her back the same day and continued to not hear anything back. Since then I have emailed and called over a dozen times and no one responds.

  

  Business response

  09/26/2023

  Thank you, ***** for sharing the additional details of your experience ordering personalized bottles with no carbonation. I have added the information to your case #******** and have requested that someone follow up with you with a status update. ************

  Customer response

  09/26/2023

   
  Complaint: 20657372
  
  I am rejecting this response because:
  This is not a resolution. I keep getting told someone will call each time I call and I still have not received a call.
  Sincerely,
  
  *****************************

  

  Business response

  09/27/2023

  Hi *****. It seems resolution has taken place since this reply to the BBB. If you have any other questions, please give us a call at **************. ************

  Customer response

  09/27/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The company has sent me an email stating that they have refunded my credit card for them amount. If this is accurate, I do accept this as a resolution.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  08/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am a daily Coke Zero drinker. As of late, I have purchased several of the 8 count bottles at 2 different stores in my area and all of them have been flat. Its disappointing to pay for these items only to have to discard them.

  

  Business response

  08/11/2023

  *****, thank you for contacting us. We have shared your concerns with the appropriate team and you can expect a response soon. ************

• Initial Complaint

  08/05/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a box of Topo Chico glass mineral water from ******* and put a bottle of water in the ********** exploded, resulting in a $194.85 repair to the fridge. The fridge stopped cooling. I also had to throw food away. Approximate food loss $50.00.

  

  Business response

  08/07/2023

  Good Morning. Please let ******************** know that her case has gone to insurance. ************

• Initial Complaint

  07/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I admit I drink more Diet Coke than most. I like the plastic bottles because I can close it up without fear of spilling after each drink. Recently, the caps from some of these bottles have a very strong mildew/mold smell. At first it was just a one-off. Now, this is happening with consistency. It happens regardless of where I purchase. It happens with individual 20 ounce bottles or if buying a 6 pack of 16 ounces. In the pack, there is now, ALWAYS at least 1 or 2 with this issue. This is REALLY bad. It truly smells like a high consideration of mold or mildew. When this happens, I have to throw out the bottle. The amount of waste (both in money and product) over the past several months is staggering! I drink on average 3-4 of these daily! Recently, a friend of mine had the same smelly problem with a Coke Zero.What is going on?!?! Mildew/mold can make people sick- especially if a person DRINKS it. You have a serious problem with your product happening.

  

  Business response

  07/19/2023

  Hi *******, thank you for contacting The Coca-Cola Company and sharing the details of your recent experience with bottles of Diet Coke. I have shared the information with the appropriate management, and you can expect a response soon. ************

• Initial Complaint

  07/11/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  For several months I have been charged $5 for a 20 oz *************** at his job. I and him have reached out to coke cola and have gotten the run around. The person that he talked to refuse a refund and they would send a technician out. The technician came out not sure the outcome but the next day he was charged $2.75 and today it back up to $5. I have tried to contact **** cola several times but I just get transferred to a different department and no answer. I have bank statements and a case number for coke cola.

  

  Business response

  07/12/2023

  Shere, thank you for contacting The Coca-Cola Company about your experience with a vending machine. You will be contacted soon to obtain more information about its location and any missing details to help resolve this issue. ************

• Initial Complaint

  07/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have a complaint regarding my purchases at ********* affiliated vending machines that I have frequented throughout a course of time. A while back I had lost money on my debit card from a vending machine not dispensing a drink but still charged my card. I contacted ********* United here in ********** *******. They referred me to SWIPE. This company, when I spoke with them about the particular transaction. They said they would refund. I never received it. I contacted them back. They referred me to speak with **********. They were no help either. Neither company can find my purchases that I made on my debit card which is a problem. I have proof of all my purchases but for some reason none of these companies can find my transactions. I have given them all the information they've requested to try to find my transactions. The problem at this point is I am absolutely requesting a refund for all my purchases if you cannot verify my transactions and in particular still never received refund that was told to me from company called SWIPE regarding drink that never dispensed. Whenever I contact SWIPE, I just get runaround and they refuse to help me. ********* United, Swipe and Cantaloupe have been absolutely no help. All of my purchases on my debit/credit card read out as "*********" which have been alot of purchases.

  

  Business response

  07/10/2023

  Thank you, **** for contacting The Coca-Cola Company and for providing details about your experience. I have noted that your phone number appears to be incomplete, but we do have your email address, so I have requested that someone follow up with you via email shortly. Thank you! ************

  Customer response

  07/10/2023

  I have received an email reply from someone with ********** I am assured that he or someone else will be following up with me regarding this matter. 

  

  Business response

  07/14/2023

  Thank you, ****. You can expect a response soon. ************

  Customer response

  07/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  06/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  June 15, 2023 I'm a Regional Truck Driver, who has visited this establishment many times. The last time I came here, I had to wait several hours for my truck to be unloaded, and had a similar experience the other times I've come here.They do not care about scheduled times. They make everyone wait and waste our time. They don't provide bathrooms, a place to park or anywhere to get something to drink if necessary. Their practices are purely unethical and outright inconsiderate. I am but many of people who have complained about this company. Below I have attached testimony from many other drivers with a similar experience as myself. I hope that in reporting this business and their poor conduct, that something can be done about this situation. ********* is one of the biggest companies there is. How is this acceptable? There are smaller companies that operate way more efficiently and have care/respect for the drivers they load or unload. Today I came two hours early and still have not received a call. I assume I will be here for another seven to eight hours again. Please do something about this business !

  

  Business response

  06/21/2023

  *****, thank you for sharing your delivery experiences with us. I have shared your details with the appropriate management, and you can expect a response soon. Thank you. ************

• Initial Complaint

  06/05/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  For the price we have to pay now for a 12 pack of cokes is ridiculous to receive cans. It will not stand up because the bubbling on the bottom.I am sick and tired of paying these prices and getting ******** cans.Cokes used to be affordable now theyre not I want my cans to stand up alone. Four out of my last 12 pack were bubbled on the bottom

  

  Business response

  06/06/2023

  ********, thank you for providing the details of your experience with 4 cans of ********** We have shared the details with the appropriate management, and you can expect a response soon. Your reference number is: 02564104. ****

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩