ComplaintsforBeazer Homes Corporation

• Initial Complaint

  10/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  House Closing: 2/26/2021. Amount $480,510. Address: ********************************************** *******, **. *****. Improper grading and installation of drainage lines in backyard during construction caused rainwater/irrigation to pool in center and rot out sod. Beazer was notified well within our one-year warranty period: Case #'s ********* (6/21/21), ********* (10/04/21), ********* (06/23/22), ********* (12/22/21), ********* (07/13/23) were created by Beazer without resolving problems. Beazer informed me in writing, that this case was transferred to our *** (100% controlled by Beazer) for "further action." I was informed by the ******************************** Management, that funding of my repair was not possible at the present time due to "lack of funds." (not my problem)Beazer replaced the sod twice during this period without addressing the underlying problem of improper grading and lack of adequate drain lines directing the "runoff" to the sewer system at the street in front of our property. The new sod rotted out both times from the continual standing water and dampness leading to continual mud across our backyard rendering it useless for any social activity since we moved into the house.Desired solution by Beazer: Contract with a well-qualified Landscaper to regrade backyard, install necessary drainage lines to ensure runoff to the street sewer system and resod the backyard. Time is of the essence because Beazer is near to completing the remaining condominium units and will soon turn the *** over to the property owners leaving us with financial problems that are their responsibility. Supporting documents are too numerous to attach as PDF to this file. They are available by email or mail upon request. *** ******** **********************************, Ga. ***** ************

  

  Business response

  10/17/2024

  We appreciate the opportunity to look into the drainage issue mentioned. Regarding the cases mentioned without resolution, our customer care team has been very proactive in addressing the concerns through multiple measures including regrading, resodding, and the installation of drain boxes and rocks. Last year, our customer care manager had also scheduled a landscaping drainage assessment, which was completed showing no deficiencies at that time. Currently, our customer care team has opened a new request as a courtesy to have a landscape contractor reevaluate the drainage concerns mentioned. Please also be aware that some items may fall beyond the scope of the Beazer Homes Limited Warranty, and therefore they will need to be addressed specifically by your local HOA.

• Initial Complaint

  10/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I do not under how business like Beazer survived, guess it is they are still somewhat better than the other, even worse. This is a sad fact I guess in ** nowadays. Anyway, I just recently found out that the whole brick panel on top of the main entrance door get loose. Guess I was thinking that might be a intended decoration style. I was doing some calking before winter and then found this huge detached brick panel hanging there. Some local masonry people told me that the Builder did not put brick tie that is why the whole panel is detached now and could fall anytime. I am lucky that I am still alive till now writing this review w/o being KILLED or anyone being KILLED for the past 17 years. I found one of the email from their manager years ago when there is a 20 feet crack on the back of house and causing water leak and flooded the ceiling. "I know we have discussed the repaired tuck pointing in the brick several times in the past. We did this a few year ago for you because of a concern with cracks in the mortar on the rear of your home. As I have stated many times we will repair these cracks if they exceed a inch in width but do not warranty the mortar will match" Below is a section of our Performance Quality Standards that you should have received either during construction or after closing. I regret to inform you we will not be making any additional repairs to this area of brick as we are not responsible for color variations between existing and new mortar. We made every effort to match as close as possible. "So this Beazer manager is saying or implying that they will NOT give you the warranty standard upfront until after you sign the contract I guess? Also if there is any crack issue when they are fixing, they do NOT guarantee that it will match the color. The local masonry people told me that they can match it easily w/o being noticed. Also the back deck post is directly into the ground w/o concrete, and the wood rottened quickly.

  

  Business response

  10/11/2024

  Beazer Homes Nashville Division has looked into this matter thoroughly and has concluded that regarding the brick panel, the original construction was completed in accordance with industry standards, and any maintenance or repairs conducted thereafter are the responsibility of the homeowner once the warranty period has expired. While we understand the frustration regarding color matching and repairs, we are unable to offer additional assistance in this matter.
  
  We also acknowledge your concerns about the back deck post and its installation. However, as this concern arises outside the warranty period, we encourage you to consult with a qualified contractor for an assessment and potential solutions.

  Customer response

  10/11/2024

   
  Complaint: 22393807
  

  If it is indeed industry standard for Beazer to attach bricks without the use of brick ties, I request confirmation of this practice. Similarly, if placing deck posts directly on the ground without the use of concrete is part of the industry standard Beazer adheres to, I ask for clarification on that as well.
  
  Furthermore, I am concerned that attempts to address issues in my home are being made with the assumption that customers may not recognize deficiencies until after the warranty period expires. If Beazers approach is to defer proper resolutions in the hope that they go unnoticed by homeowners until after the warranty has lapsed, I respectfully request transparency in this regard.

  Sincerely,
  
  Zhiyong Sun

  

  Business response

  10/25/2024

  Beazer Homes *********************************** are currently investigating this matter to ensure a thorough review. We kindly request a few more days to finalize our findings and appreciate your understanding and patience. We will keep you updated and aim to respond as soon as possible.

  Customer response

  10/27/2024

   
  Complaint: 22393807
  
  I am rejecting this response because: Beazer asked more time to investigate.
  
  Sincerely,
  
  Zhiyong Sun

  

  Business response

  10/30/2024

  Beazer Homes ********************************** has proactively engaged with the consumer to schedule an in-person meeting. Consumer has agreed to meet with our ************* Manager for October 30, 2024, at 1:00 PM.

• Initial Complaint

  09/11/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I moved into my house in September 27, 2022. Since last month a small window in my dining room has been leaking water inside my house and down the wall. It is enough that the wall has a dark **** and the wall is peeling. I put in a work request but instead was given a form to complete and return to the window company. I was unable to put the order number on the work order but instead sent a picture of the label. I also sent a email with pictures to ******************************************* So far I have not received a response and the leak is getting worse. I have lots of pictures showing the leak on the inside and would like to have the window replaced to prevent further damages to the dry wall inside my house.

  

  Business response

  09/17/2024

  We understand your concerns regarding the window issue, and we want to assure you that our warranty team is actively working with the window manufacturer to address and resolve these concerns. A date has been scheduled for the window manufacturer to assess and fix the problem.
  Beazer Homes is committed to transparency and responsiveness throughout this process. We stand by our warranty and are dedicated to supporting you until this issue is fully resolved. Please dont hesitate to reach out if you have any further questions or concerns. We are here to help and will continue to work with you to ensure you receive the service you deserve under your warranty.

  Customer response

  09/17/2024

  They did come out and we are in the process of trying to get the window replaced. Their representative told me he will try and contact the window manufacturer to see if he can expedite the window replacement. I do not want to close the issue until the window is replaced. Once replaced and the window is fixed I will close it out, but for now I would like to keep the case open. The window has started to leak more and I did run a caulk bead outside but the seal is broken and the issue will continue unless it is fixed. The wall inside has damage as well as the floor. I am trying to prevent further damage to the area.

  Thank You,

   ***** K ****

  

  Business response

  09/20/2024

  Thank you for your understanding regarding the window replacement update. We appreciate your patience as we navigate potential delays with the manufacturer. If you need any assistance or have further questions, please feel free to contact the **** at ************. We're here to support you until this issue is fully resolved.

  Customer response

  09/20/2024

  The window is not replaced yet and I will not close the case until a new window is installed. Thank you for your response.

  ***** ****

  

  Business response

  09/30/2024

  Thank you for your patience as we work with the window manufacturer to get the replacement window for you. The window has been ordered and the estimated delivery timeframe is 4-8 weeks to receive the window. Our team is working with you and the manufacturer to get the issues resolved as quickly as possible.

  Customer response

  09/30/2024

  I prefer yo keep this open until the window is replaced. I realize they are working yo replace it but want to  keep it open until the window is replaced . Thanks for your understanding, once the work is complete I will close the case.

  ***** ****

• Initial Complaint

  09/07/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Warranty claims are repeatedly going unresolved due to lack of skill, knowledge and care. Excuse after excuse why problems cant be resolved.

  

  Business response

  09/12/2024

  We appreciate the opportunity to of looking into the homeowners' concerns.  An appointment is scheduled for the ************** to meet with the owner 9/18/24.

• Initial Complaint

  08/27/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing to formally lodge a complaint against Beazer Homes regarding the poor quality of the foundation in the home we purchased from them. For the past two years, the foundation has been deteriorating, causing significant issues such as cracked sheetrock, doors that do not close properly, and other signs of foundation settling. Despite these serious problems, Beazer Homes has failed to take responsibility or provide a satisfactory resolution. When we contacted them about these issues, their representative, *****, claimed that the problems were due to insufficient watering of the foundation. She advised us to increase the watering around our home, despite the fact that we have an automated sprinkler system that waters daily. ***** further suggested that we install additional watering systems to moisten the ground, implying that the burden of preventing foundation damage lies with us We were never informed that the home was built on soil requiring such extensive maintenance, nor were we advised of the need for special watering procedures to maintain the foundation's integrity. It is unprofessional and unacceptable for Beazer Homes to shift the blame to us, the homeowners, when the real issue lies with the poor craftsmanship and lack of proper foundation preparation I am deeply concerned about the qualifications of Beazer Homes' staff to make such assessments. I would like to know the scientific basis for ****** recommendation and whether she possesses the necessary expertise to diagnose and resolve foundation issues. Furthermore, I believe that Beazer Homes has not adhered to proper building standards which has resulted in the current condition of our home. I am requesting that Beazer Homes takes immediate action to address and repair the foundation issues, including any related damages caused by the settling. I also expect a thorough investigation into the soil conditions and foundation design to ensure that no other homeowners in our area face similar issues.

  

  Business response

  08/29/2024

  Thank you for bringing this matter to our attention. We appreciate the opportunity to address the concerns raised by the homeowner regarding the foundation.

  The homeowner closed on their property in January 2022, which places them outside the one-year warranty period for drywall issues. The homeowner submitted a warranty claim on August 19, 2024, citing drywall cracks that they suspect might be related to foundation issues. ********************** Representative conducted a site visit to assess the homeowners concerns. During the inspection, settling cracks were observed, which are commonly associated with the natural settling of the home over time. Additionally, it was noted that the soil surrounding the home was excessively dried out, causing the soil to pull away from the foundation. This condition can contribute to foundation settling issues.
  
  The homeowner chose not to allow our representative to check the irrigation settings. We advised the homeowner that consistent watering is crucial for maintaining soil moisture and preventing excessive soil shrinkage, which can impact the foundation. Despite this, we have recommended an engineer evaluation of the foundation to ensure that any potential issues are professionally assessed.

  
  Beazer Homes is in the process of scheduling an evaluation by a licensed engineer. This assessment will provide a detailed report on the foundations condition and include recommendations for any necessary repairs or maintenance.

  
   We will continue to keep the homeowner informed of the evaluation process and any findings. We are committed to addressing any issues identified by the engineer and providing appropriate solutions.
  We understand the homeowner's concerns and are dedicated to resolving them as effectively as possible. We are taking all necessary steps to assess and address the foundation-related issues. We will also provide guidance on irrigation and soil maintenance to prevent future problems.

  
  We hope this response clarifies our position and the actions we are taking to resolve the situation. If you require any further information or have additional questions, please feel free to contact Beazer Homes directly at ************** or *******************************.

  Customer response

  08/29/2024

   
  Complaint: 22203968

  
  

  I am rejecting this response because of the following.  

  
  

  I am writing in response to the statement provided by Beazer Homes regarding the ongoing foundation issues with our property. While we appreciate the acknowledgment of our concerns, I must address several inaccuracies and omissions in your response.

  
  

  1. Warranty Claim and Initial Repairs:

     - We filed our initial warranty claim on January 4, 2023, which was within the one-year warranty period. During this time, Beazer Homes conducted repairs that were substandard and failed to address the underlying issues effectively. The repairs were superficial, and the problems have since worsened, leading to the current state of the foundation. The claim that our concerns are outside of the warranty period is therefore incorrect, as the initial issues were documented and reported within the valid warranty timeframe.

  2. Lack of Specific Guidance on Irrigation:

     - At no point during the closing process or subsequent communications were we provided with specific instructions or requirements for watering the foundation. The assertion that "consistent watering is crucial" was never communicated to us in a manner that would allow us to take preventative measures. It is unreasonable and unprofessional for Beazer Homes to place the responsibility of foundation stability on us, the homeowners, without having provided clear, actionable guidance from the outset.

  3. Misrepresentation of Site Visit Details:

     - The claim that we "chose not to allow" your representative to check the irrigation settings is untrue. No such request was made during the inspection, and we have been fully cooperative in all interactions with Beazer Homes. Furthermore, our irrigation system waters the area daily, a fact that contradicts the claim that the soil surrounding the home was excessively dried out. We have records to support the consistent operation of our sprinkler system.

  4. Request for Engineer Evaluation:

     - While we appreciate the offer to have a licensed engineer evaluate the foundation, this step should have been initiated earlier given the serious nature of the issues. We expect the evaluation to be thorough and independent, ensuring that all aspects of the foundations condition are assessed, including any deficiencies in construction or soil preparation that may have contributed to the current problems.

  Next Steps:

     - We request that Beazer Homes provides a detailed timeline for the engineer's evaluation and a commitment to fully address any findings. We also expect to receive a comprehensive plan for the remediation of the foundation and any related damages, at no cost to us, given that the issues stem from the original construction and inadequate initial repairs.

     - Additionally, we request documentation of any guidelines or instructions provided to us regarding foundation maintenance, including the specifics of irrigation and soil maintenance, as referenced in your response.

  
  

  We are committed to working with Beazer Homes to resolve these issues, but we expect transparency, accountability, and a solution that reflects the level of quality and professionalism that should have been present from the beginning. Please provide the requested information and next steps as soon as possible.

  
  

  Sincerely,

  
  

  *****************************

  

  Business response

  09/03/2024

  Beazer Homes has scheduled an engineer evaluation for Tuesday, September 17, 2024. Elevations will be taken to provide data on the foundation performance. Once the engineer prepares the calculations and reviews the data, a report will be provided to all parties. It typically takes about 3 weeks to receive the report. Once the report is provided, we can determine the next steps. The engineer will also provide foundation maintenance and care recommendations. 

• Initial Complaint

  08/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We closed on our new built home on August 1st. The night we moved in there was a drainage block that resulted in human f**** backing up into multiple showers within our house. Our yard had to be dug up and was left a hole that was unsafe (we have a toddler) for multiple days until fixed and we could not use our plumbing. I have a wife, toddler 3 dogs and a brother and niece that live with me. We were offered a hotel room to not exceed $200/night. Our dryer did not work when we moved in only to find out one of the hot wires was not connected inside the breaker panel but the builder/electricians did not find this as an issue to expedite. We didnt have a functioning dryer until day 11 of being in the house. (How did this pass inspection?)The first time we ran our dishwasher, water backed up all over the counters and floors because plumbers did not removed drain plug. (How did this pass inspection?)None of our bathroom light fixtures were centered on bathroom sinks (standard in all construction) which is taking multiple days to correct. The vent line in the front guest room is not blowing air properly during 100+ degree days in ***** and the room is upwards of 80 degrees. When addressed was told it would be 2 weeks until it was addressed. This is a brand new home with MULTIPLE issues that make me wonder how it passed inspection. Not once has anyone from Beazer, ***** or HQ reached out to offer a remedy for the problems of a brand new house. I have to wonder how many more issues there will be, whether theyre protected by warranty or not. As someone who spent time in construction, it would seem they are ******* builds with no supervision to sell houses.

  

  Business response

  08/20/2024

  Thank you for reaching out to Beazer Homes regarding your experience during the first two weeks after closing. We understand that a plumbing backup occurred due to a concrete blockage in the main line for the development.
  Our records show that your local customer representative expedited your work orders, and all necessary repairs have been completed.
  Should you have any additional concerns or require further assistance, feel free to contact us at the *********************** ************* or ********************************

• Initial Complaint

  08/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  SAFETY AND HAZARDS: Drainage issues, standing water, mold. Holes in ground in common area. Beazer employees no show when they are scheduled to do so. Lack of responsiveness. These are ongoing issues for over one year. Things are getting worse, not better. I do not represent or speak for neighbors, but when chat with them, ***** people have expressed similar problems. "They wear you down" was one response I had. We're supposed to inspect the area with drainage problems, but one of the key repair people 'can't be reached'. This repeated non responsiveness is rude, unprofessional and now creating health hazards. It looks to me as there are code violations here. We need help resolving this. Thank you.

  

  Business response

  08/16/2024

  Beazer Homes, along with representatives from ***** & ****** and ******* River Landscaping, met with the homeowner on Monday, August 12th, to address their concerns. The necessary work is scheduled to commence on Friday, August 16th, and is expected to be completed within a few days, weather permitting. Please rest assured that we are committed to addressing and resolving all concerns and requests from the homeowner promptly and effectively. We will continue to monitor the situation and ensure that all issues are resolved to their satisfaction.

  Customer response

  08/17/2024

   
  Complaint: 22122011
  
  I am rejecting this response because:
  Beazer, IMO, is only partially correct in their response. 
  This request to close the BBB complaint reminds me of a dismissive note to attempt to close an open BBB claim. What is omitted from BEAZER response:
  We did have a meeting today with ***** where the same complaints that were raised in Jan 2024 are still pending as of now. ***** folks showed up to this meeting because they are angry. Neighbors literally telling me youll never hear back from them, try a ****** review, that always gets a quick response. Is that a successful, sustainable business model? Is it fair, is it legal? Maybe it streamlines the ***orting process? If thats the case, do I need to notify the CEO on each and every instance? Do you want to put that work flow in your Best Practices Guide?
  I have not yet tried a negative ****** review on BEAZER but I do know it works. Nor have I tried social media. I have not tried my local politicians. Im not on FB, IG, etc. Tech is work, as is typing response to remind a multi billion corporation that does not:
  Honor its promises. Provide quick, adequate response to customers on a routine business mattress and IMMEDIATE response when people are slipping and falling down. Its rude and unprofessional not to return calls, to blow off appointments on a regular basis. To me, that fails to meet the minimum standards of a Business, which is why I turned to the BBB to be an independent arbitrator in this matter.
  We have 5 (five) incidents here. I have advised BEAZER, ***eated, verbally and in writing, that their response time is too slow. The safety measures were wholly inadequate. Literally laughable. My neighbors laughed when they saw it. When I pointed out my concerns, there was no action. BEAZER has photos they can show you, I think. I do, they should. Or hire someone to help them fix what should be routine installation of the ground? I mean, a builder cant figure out elevation and drainage? ***************, *** **** helped me on a Saturday, our time, our expense. Why did we do that? To try to, with action set the example. Based on BEAZERS response and lack or speed try to cordon off that common ground area we did not teach BEAZER what a quick response might look at. Grocery stores take immediate action because people routinely S&F, some of which are legit, but all of which must be treated as real. 
  BEAZER wants me to be patient? When there has been little to no response on ongoing issues ***orted 1.5 years ago? BEAZER wants me to close a case that I think (and my neighbors) is egregious?
  
  
  
  
  
  
  
  
  2.Yesterday, I got off my lazy **** and did what I think leaders do. Made an inspection to see what my neighbors are all mad about. I advised BEAZER (***** and *****) that they should do a perimeter walk as I called it. I agree with all of my neighbors in that there is flooding due to faulty installation, ***eated notifications of safety issues ignored, (Check their log records) Cases, tickets, whatever closed prematurely. That Beazer is asking me to close this is premature and tells me they have not changed their MO at all. The process, and looking good closing quick BBB claim, not happening. Poor decision to try to do so, it proves my point about deny, give them just enough
  During my cursory, quick inspection (I advised BEAZER, not an expert, they need to check my work which is not all inclusive). I discovered almost any area in BEAZER Sycamore ***** with sod is dangerous. 
  *****************, my neighbor, fell. My Wife fell twice. *********************. *****, retired DC police said that he does not feel hes gotten 690K worth of service or care. He said his wife normally handles these. It appeared to me that he was trying to enjoy his well earned retirement, but given the standing water in front of his house and the huge hole in his yard, Id be concerned. Did ***** resolve Bretts issue? I meant a new neighbor today and warned her of the hidden dangers. Her house had damage and she told me BEAZER failed to respond in a timely or adequate measures. Her problems have not been resolved to her satisfaction.  
  Promises are made and broken (service issues). Not a fair business practice to me. BEAZER deflects, oh well, its not that bad. Oh, do you like it? NO, well, why not fix it. *****, if you as a new H/O, do you like all of your experiences? No? Well, if its in your control, you own DE, treat us better than your builder. Or is your Builder your Boss and this is just another day in the neighborhood. I could not change NW, but I always tried to make my guys' lives easier.
  *****, thanks for stopping by today. I was going to write to you personally to thank you for meeting me today. Sorry I cut the meeting short. But I am on my time, not yours. I gave you the info I wanted to, explained my diagram and concerns to you. When you tried to correct me about Bishops landing, I terminated the meeting. ****, perhaps, but you were not actively listening to what I was saying at the time. You were waiting for me to pause so you could deflect and get me off course. Nice try,  It was a deflection. I said I did not care, because IMO it that headline I saw reflects poorly on BEAZER. To the public, potential customers that if ******************** has a bad *** down here, sales will suffer? 
  I have worked very successfully in DE for 23 years. I had to juggle small staffs, move people from here to there, borrow workers from other units, hire temps. Usually in a panic mode because claim ***s were leaving. Why, because of poor working conditions, bosses always asking for more work with less head count. Always asking people like *******************, whom I thanked personally today, everyone likes ****, ****, *****, ***** as people. We respect the challenges they have. ***** and ***** have both told me that they have the authority (money, power) to implement such programs. 
  With refresher training in customer service, supervisors who can and will do their job (who is signing off on all of this)? Where is the supervisor? My home has a front row view of the crazy things that happen down here. If I can see what might be not consistent with BEAZERS Best Practices, why cant those who are supposed to do ********? BEAZER Best Practices include denying, delaying, blaming others, finger pointing, confusing the issue. Sounds like poor business practice. 
  I taught my team(s) what to do, ensured they were capable of the task and then let them go. I monitored their work. I created an atmosphere of team work, accountability, mutual trust, respect (which includes time responses and fixes). I gave them the proper authority to do their job. **** made mistakes, but were taught at all costs, fix them ASAP, let me know how I can help. I reiterated over and over the need to be proactive - not to kiss but, not for the company so they could do their hard jobs and go home.
  **** were taught to be independent thinkers, that their solution might be better. When it was, I went with their suggestion. I was not too proud to take advice from anyone on how to my job easier by keeping customers satisfied, informed. Deliver bad news quickly. Be accountable. Our company had values, which included performance metrics, I'm sure BEAZER has both on their corporate vision - IDK, their website is only designed for sales, not customer service. To me, that shows me where the priority is - sell them quick, take their money gladly and then find every excuse in the book. 
  Mr Beazer, the maximum effective range of an excuse is zero inches. I hear words, but do not see results. I measure, monitor people on their actions and results. I have seen many bosses try to smooth talk out an angry group of claim ***s. **** deny, deflect, delay, point fingers. I suggest they take a smaller pay bonus (they got boat loads) and channel that money to fund a few more front line people to help out.
  I have been on the wrong end (loosing) of 2 class actions suits. Both over the exact same manner. The first, I got lucky and was not fired on the spot. The then SR ** of Claims, whom I respected, advised me ****** if you ever let that happen again, Ill fire you on the spot. I believed him. When we received a 2d class action, from the same attorney, different plaintiff  we got our clocks cleaned. IMO, someone was looking for a scape goat. Fortunately, I had documentation sufficient to save me. I had a boss threaten to fire me over an excess verdict case (CEMs - Career Ending Moves in the Ins world). That did not surprise nor intimidate me - why, he was worried about his career. I dont fault that boss, you should have seen his house. It was beautiful and well crafted. It was expensive, hed just moved there and needed a job. 
  
  
  
  
  
  Profits over people. Color me disgruntled, dismiss me (and all of my neighbors) and ask me to prematurely close a case that needs to be open and trust those who have yet to produce all that has been promised? ******* asked ******* earlier, in writing, if they have put their liability carrier on notice/ Has BEAZER done so? Id suggest they open a claim now before the liability carrier finds an excuse to deny coverage for some tiny exclusion clause. Liability carriers, Ive heard, have terrible ***utations for being overworked and stress and poor customer service. Insurance companies often make mistakes in handling, resulting in a worse result. Some Insurers like to deny coverage first improperly. **** have IMO, a culture of finding reasons to deny claims or coverage. **** do not seek a win-win. Proving coverage is hard. Maybe seek avoidance? Fix the problem.
  Respect is earned, not given. You have not earned our respect.
  Trust is earned, not given. You have not earned our trust.
  Good Leaders solve problems. Great leaders avoid them (******* & easier in long run). I have seen neither from BEAZER, because good leaders meet minimum quality and code standards.
  Running a good shop requires training (suggest customer service and how to ***ort a S&F accident to begin with), resources, trained staff. Leaders can dress sharp, look sharp, talk sharp, but can they get results? Did they get their boots dirty?
  All of BEAZERS excuses are just that. Pretty words without results are hollow. Look for the win win. No one here is asking for anything, not anything, other than what we have paid for, which is a responsive company that does not allow its customers to slip and fall on common grounds. 
  I wrote to ***** and said I did not intend to sue. Too much work and I dont need the money or aggravation. But I think someone else might. If I can sense blood in the waters, what would an experienced plaintiff lawyer think? IDK, never asked one,****************. 
  As a former claim **** manager, Army guy, I have advised my bosses (now Beazer) when I thought they were acting in bad faith, had a big exposure on their hands. I have refused to obey orders that I considered to be immoral or unethical. I was never punished formally, but best bet my then bosses did not agree and were mad at me. There was no punishment in an environment when they were happy to punish. Was I right? I still think so and would do so again.
  I do not know if BEAZERS many instances of errors of omission and breach of duty rise to the level of gross negligence, but looking at the fact pattern I see in front of me, Id recommend prompt action, results that reflect money weve paid for. Again, nothing personal against anyone, this is business and IMO, bad faith, unfair business practices. Have someone on your legal team review,
  This is a summary, not all inclusive of the many issues down here. Id invite the ******************** folks from ******* (HQ) to come see this and see if this meets their expectations. Gads, I hope not!
  
  
  Chase, if in your opinion, this place looks pretty good, I respectfully suggest recalibration. Yes, it has gotten better since you last saw it which in good faith, Ill suggest more on site inspections. However, none of us paid for pretty good especially after, as ***************** said looks like a dump. I agree with *****. And why did it get so bad that it has to be brought up to mediocre? How about a goal of Best Looking ********************************************** for clarification, were not asking to be treated like ******************* and have palaces. Were all cognizant of the fact stuff happens. Were reasonable working class stiffs that should be treated with common sense, respect and dignity. All we want is what we paid for. In my case, 680k. In *****, DC police, ret 695k. 
  This community is not responsible to be safety gurus, police the renters and work for BEAZER. Is BEAZER Best of the worst? Or the worst? Looks to me like a race to the bottom. Are your workers sabotaging you? Are they engaged? Trained? 
  One last thought BEAZER is a stock company with fiduciary responsibilities to the shareholders, CFOs, IMO seem to use this canned response to hold down expenses. Ive been told we can't use our ************************************************************************************************************************************** case we decide to do another acquisition Thats profits over people. BEAZER is using every excuse they can find to deflect from the lack of results, the lack of resources, the lack of response. The sheer volume of complaints from good, hard working people who paid good money in good faith are not getting what they paid for. Are we all wrong? Perception becomes reality. Stock Market can react funny to bad news from multi billion dollar companies. 
  Profits over people is what Im seeing from BEAZER. Grind them down. Rely on their good will. Risky business. Literally dangerous when people are falling down and the grounds are not safe and brand new neighbors are telling me horror stories way worse than mine (many in this neighborhood literally laugh at me when I tell them of my few observations). 
  Sorry for the long rant. If I were employed, Id spend a little time to brush up, edit, etc. some of my statements may be wrong. Please advise BEAZER, in writing, of where I am wrong. Everyone in the meeting today agreed with my tone and what I had to say. Since this many people agree and BEAZER has a demonstrated culture that accepts sub standard communities, fails to exercise even the minimalist steps to fix dangerous areas, where am I wrong? If I, who do not consider myself on anything, am able to recognize so many problems, document so many problems, advise everyone involved, why cant they, who are responsible. 
  Mr BEAZER, you cannot delegate responsibility or accountability. The OWNER, CEO, CFO are responsible for everything they do and everything they do not. The OWNER, CEO, CFO own this problem. If they try to blame others, they are passing the **** and trying to dodge accountability. IMHO.
  Perception becomes reality. If all of us are convinced your company is failing, then it must be failing. 
  ********************* Lot 75 Feel like a number
  Cc to all of my neighbors whos contact info I have. Please feel free to share with anyone. Media, Press, Lawyers, Congresswoman ***********************************, etc. Maybe they can get BEAZER to fulfill its legal obligations and make our place safe.
  
  
  Sincerely,
  
  ***************************

  

  Business response

  08/28/2024

  Beazer Homes has been actively collaborating with homeowners and the property manager to address the concerns raised in this case. The local management team has conducted thorough evaluations and engaged in meetings with homeowners to ensure that any verified issues are resolved promptly. We remain committed to working closely with all homeowners and responding to concerns as they arise, honoring our commitment to maintaining a high standard of service.

  Customer response

  08/30/2024

   
  Complaint: 22122011
  
  I am rejecting this response because: BEAZER has failed to fix all of the common areas. All of the sod is damaged from poor installation, over watering, under watering. All of it needs to be inspected and fixed. 

  There are areas of the common grounds that are not fixed - sidewalks uneven, ankle breakers remain in areas where I personally showed BEAZER Rep ***** where the problem areas are. That was weeks ago, the sidewalk has been bad for MONTHS. The residents here advise Beazer of problems, which are ignored. BEAZER keeps asking me to ID the problem. When I try to help, they don't fix. They do not take adequate measures to fix problems. They have done nothing to instill confidence in us, but rather insist we ID the problems? We're not experts and its BEAZERS JOB to ID and FIX, not the untrained residents. Duh.

  If BEAZERS stockholders would not be satisfied with substandard work, why should the residents of Sycamore Chase?

  IF BEAZERs owner, CEO, CFO and their loved ones would not be satisfied with substandard work, why should the residents of Sycamore Chase? 

  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  07/24/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  We have had the worse experience working with Beazer homes, specifically with the sales rep and manager for Venado Crossing in ******, ***** ************************************* We have sent emails, messages and made several calls with no follow up. We have decided to not do business with Beazer and would not recommend building or buying a Beazer home in this area. After months of miscommunication and over promising from the sales rep, we left and they still kept our $5000.00 ******* fee without any explanation or even a phone call from upper management. ************************* who was supposed to be our contact after *************************** resigned left us hanging after months of no communication. We still have not had a reply from either of the sales reps involved. *************************** not only submitted the material request late, he also submitted a request for the wrong material. Our builder changed on 3 different occasions over a 2 month period. Despite multiple attempts to communicate our concerns, the lack of responsiveness and follow-through has greatly impacted our trust and confidence in the service we expected to receive. We are concerned about Beazer's intention to retain our ******* fee. This decision seems unfair given the repeated alarms we have raised regarding the customer service we have received. We believe this matter deserves urgent attention and consideration. To resolve these issues and seek a satisfactory outcome, I kindly request to contact a representative within the corporate office who can assist us further with a refund. We believe that direct communication with someone in a higher capacity could help us address these concerns more effectively. We remain hopeful that Beazer will take our concerns seriously and work towards a resolution that acknowledges the challenges we have faced. Our experience has been less than satisfactory, but we are eager to find a way and move forward with a different company. Attached is just one email we sent, with no response.

  

  Business response

  07/29/2024

  A Beazer Homes corporate advocate has reached out to further discuss the matter with the cancelled buyer directly.  As discussed, the customer advocate will be reaching out to the San Antonio leadership team to review the status of the ******* money.  The cancelled buyer will be contacted directly to review any determinations.

   

  Customer response

  08/01/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would work out for both parties if someone would follow-up and return our ******* money. 
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  07/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Worst ******* Ever, highly disappointed, Please think about it twice if you want to by a house from Beazer Homes. Horrible **************** and No response from them.Poor HVAC system, Cheap Building ********** ******* ************ never on site. Houses being built around cause damage to your house and your property, they don't care. I have plenty of issues, windows, the worst, not properly sealed and out of shape. I wish I could say more, but it is too much, I will submit pictures and videos as well. Beazer has been ignoring my complaints for about 6 months now. That tells me, they are not going to repair or do what they promised.****Please do not purchase a home from Beazer, there are better builders out there****

  

  Business response

  07/23/2024

  Beazer Homes ******* has communicated with the homeowner regarding the window water intrusion during Hurricane *****.  The customer care representative reviewed prior service requests of the home and found no prior notifications of a water intrusion.  The homeowner was advised to contact their insurance company for repairs due to the storm.  In addition, Beazer Homes ******* has been working with the homeowner on service requests and currently has an open case for HVAC and electrical.

  Customer response

  07/23/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  07/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Im in my 2nd summer with continuous ** problems, they have been out almost a dozen times. Beazer keeps trying to put a band aid on the issue and nothing is working. I had the ** tech out to put in some monitors about ***** days ago and even the tech said that the unit is to small and no matter what is done it wont work like its supposed to. Just yesterday alone my thermostat was let to 73 and my house temp was 77. I have young children and dogs in the home and its very uncomfortable for us all. The house wont maintain the set and desired temperature. These homes from Beazer are supposed to be energy star, yet my ** runs 20hrs a day and my electric bill is 2x the amount. My house is the same as the model home and that has a 4 ton unit installed, all the new homes being built that are the same model as mine have 4 or 5 ton units installed; yet mine is a 2.5 ton, way undersized This is getting ridiculous that they wont admit nor change the unit to the correct size needed for the house. I dont care what the engineer design says about the HV**, when I had the HV** technician blatantly say its undersized. I even had 3 different licensed HV** companies come out on my time and dime to evaluate and they all have said the same thing Beazer needs to fix this NOW!!!!!

  

  Business response

  07/19/2024

  The Beazer Homes Myrtle ***** leadership team is aware of this homeowners' concerns. Beazer Homes is working with multiple vendors and inspectors in an attempt to identify and correct all concerns regarding the **** unit. The leadership team will be following up with the homeowner directly.

  Customer response

  07/19/2024

   
  Complaint: 21981689
  
  I am rejecting this response because:
  I have emailed Beazer corporate multiple times and had received no response.  I have reached out recently to the local manager for update and got no response.  Beazer isnt getting the job done 

  Sincerely,
  
  ***************************

  

  Business response

  07/25/2024

  Beazer Homes corporate office is aware of the homeowner's concerns regarding the **** system. The local team is collaborating with corporate partners to resolve the issue and is actively working with multiple sources to rectify the **** problem. We anticipate having a resolution within 2 weeks.

  Customer response

  07/25/2024

   
  Complaint: 21981689
  
  I am rejecting this response because:

  I have try to contact the corporate advocate multiple times without any response. I have reached out to local management and received no response.  
  I dont want them to keep putting temporary fixes on the unit like they have been doing for the past 2 *******   They need to own their mistake and install the correct sized units 

  
  Sincerely,
  
  ***************************

  

  Business response

  08/02/2024

  The Beazer Homes leadership team has informed the homeowner that we will be upsizing the **** equipment for his home. The new equipment has been ordered and will be installed as soon as it arrives. We apologize for any inconvenience or frustration this process may have caused and appreciate the homeowner's patience. We anticipate that this will be resolved shortly.
  Thank you for your understanding.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩