ComplaintsforRNN Group, Inc

• Initial Complaint

  10/09/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  RNN Group continually contacts our office posing as an employment verification/agent. They try to obtain personal information, regardless of how many times management has explained we do not give out that information over the phone. They cannot provide documentation verifying who they are. They have been asked repeatedly to stop harassing our office personnel but will call back within a few days of that request.

  Business response

  10/15/2024

  Hello Abundant Life (business),
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on October *******. RNN Group provides employment verification services for companies for which we are contracted. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that you will not be contacted by RNN Group again, and your record has been closed in our system.  
   
  RNN understands your concerns regarding privacy and the nature of our requests. Please be assured that the information we use is sourced from reputable, compliant, and legally permissible data providers. In our communications, we strictly adhere to all applicable laws, including privacy regulations, and ensure that no personal information is ever disclosed without explicit authorization.
  *** has reviewed their calls and can only find 3 outbound calls to the number ************ and one inbound call from that number. On the inbound call, you asked us to stop calling as you will not verify, and we did honor that request. Your number was blocked in our system they day you made that inbound call to us.
  
  If there is another number we are also calling, please let us know and we would be happy to remove that number as well.
  
   
  Thank you for your time. 
  
  Respectfully, 
  RNN Group Compliance 
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose. 

• Initial Complaint

  09/27/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I am the HR Manager of a business and have received 2 emails from ************************************************* requesting employment verification for 2 separate employees. The first red flag is these employment verifications always go to our accounting department which are then forwarded to me. I'm sure most reputable companies know accounting does not handle employment verifications. The most recent one was today. The employee name and SS# do not match and the phone number listed in the email does not allow you to talk to anyone, so this is obviously a scam. The phone number listed in the email is ************. When I called the number, it said to press 1 if you are an employer calling to verify employment. When I pressed 1, I get a message that says "we are sorry, an application error has occurred, goodbye". So fake and sad they try to get information about people from their employers. Whoever this is needs to be shut down

  Business response

  10/03/2024

  Hello ****** ******,
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on September *******. RNN Group provides employment verification services for companies for which we are contracted. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that you will not be contacted by RNN Group again, and your record has been closed in our system.  
   
  RNN understands your concerns regarding privacy and the nature of our requests. Please be assured that the information we use is sourced from reputable, compliant, and legally permissible data providers. In our communications, we strictly adhere to all applicable laws, including privacy regulations, and ensure that no personal information is ever disclosed without explicit authorization.
  I have tried to recreate the issue with the phone number, but I was unable to get the same error you did.Please feel free to use extension 113, which will lead directly to the Floor Manager.
  
  We are sorry to hear that we have the wrong person. You did not identify your company or the person we were looking for, so we were unable to update our records. Please let us know below so we may update our records and cease our attempts.
  
   
  1. Email **************************************************************** 
  2. Call ********************* 
  
  
  
   
  Thank you for your time. 
  
  Respectfully, 
  RNN Group Compliance 
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose. 

• Initial Complaint

  09/19/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On August 23, 2024, RNN Group contacted my employer to verify my employment without reaching out to me first via mail or other means. I believe this matter could have been handled with more discretion. In accordance with policy, *** should have notified the individual directly regarding their contract or at least sent an email prior to involving the employer and sharing private information, such as details about who contracted them.

  Business response

  09/27/2024

  Hello Mr. **** ***** El Iriqsousi,
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on September *******. RNN Group provides employment verification services for companies for which we are contracted. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that you will not be contacted by RNN Group again, and your record has been closed in our system.  
   
  RNN understands your concerns regarding privacy and the nature of our requests. Please be assured that the information we use is sourced from reputable, compliant, and legally permissible data providers. In our communications, we strictly adhere to all applicable laws, including privacy regulations, and ensure that no personal information is ever disclosed without explicit authorization.
  If your employees with to request the name and contact information of the company that has asked us to verify employment by one of the following.
  
   
  1. Email **************************************************************** 
  2. Call ********************* 
  
   
  Thank you for your time. 
  
  Respectfully, 
  RNN Group Compliance 
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose. 

• Initial Complaint

  09/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  *** keeps calling our business trying to verify employment on multiple individuals at our company. First they made several attempts by email until we all agreed to block their domain, and now they have started with making phone calls to verify several individuals employment. We checked with our employees and all have said that they should not have any credit inquiries nor seeking any new employment, I am one of the individuals. Called RNN, they told me they needed a reference number. However when they call, they never provide us one on voicemail or when speaking with individuals at my company. If they keep it up, we will continue to file complaints. Thanks

  Business response

  09/23/2024

  Hello Mr. ****** ******,
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on September *******. RNN Group provides employment verification services for companies for which we are contracted. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that you will not be contacted by RNN Group again, and your record has been closed in our system.  
   
  RNN understands your concerns regarding privacy and the nature of our requests. Please be assured that the information we use is sourced from reputable, compliant, and legally permissible data providers. In our communications, we strictly adhere to all applicable laws, including privacy regulations, and ensure that no personal information is ever disclosed without explicit authorization.
  If your employees with to request the name and contact information of the company that has asked us to verify employment by one of the following.
  
   
  1. Email **************************************************************** 
  2. Call ********************* 
  
   
  Thank you for your time. 
  
  Respectfully, 
  RNN Group Compliance 
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose. 

  Customer response

  09/24/2024

   
  Complaint: 22284352
  
  I am rejecting RNN's response as they indicate they provide reference numbers, and this is not the case, no reference numbers have ever been provided to any of my co-workers when *** has reached out requesting employment verification on me and or others and when called RNN ask for a reference number. Do you see any issue here. it is a loop they have created in which you cannot get any answers. We are just trying to find out why they are requesting employment verifications on employees and not providing anyway for us to reference and find out exactly what companies they are doing this for. Instead of sending a canned message, I suggest RNN actually addressing and responding to this issue directly. So, in order to satisfy my complaint I'd ask that *** provide a reference number on their multiple request to my company regarding my employment and any others moving forward to avoid complaints to the BBB.

  Sincerely,
  
  ****** ******

  Business response

  10/01/2024

  Hello Mr. ****** ******,

  Thank you for reaching out to us regarding this matter.
  

  In order for RNN Group to provide a reference number, we kindly request additional details about the business we contacted or the names of the employees in question. Specifically, if you could provide us with either:
  The name of the business,
  The employees name, or
  The phone number that was called,
  we will be able to assist you further by locating the reference number associated with this inquiry.
  Additionally, if any of your employees would like to request the name and contact information of the company that has asked us to verify their employment, they can reach us directly by using one of the following methods and including their name and company information:
  Email: ****************************************************************
  Phone: *********************
  We look forward to assisting you further.

  Respectfully, 
  RNN Group Compliance 
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (****) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose. 

   

  Customer response

  10/07/2024

   
  Complaint: 22284352
  
  I am rejecting this response because:
  

  I had already reached out directly to your company *** regarding this inquiry and you would not provide the name of the company nor the contact at that company requesting. The call came into Dart Appraisal, the employment verification was for a ****** ******. So, now that you have requested information. Please provide the company name and contact that was requesting the employment verification.

  Sincerely,
  
  ****** ****** | **************************** | ************

  Business response

  10/30/2024

  We have reviewed Mr. ******** request. The client that hired us is ****************************** and can be reached at ************. Please reach out to them to ask why they are trying to verify Mr. ******** employment.

   

  Thank you,

• Initial Complaint

  09/12/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  This company contacted me posing as an employment verification company yet they had access to persons social and DOB and tried to get me to confirm items without stating for whom they were confirming. Seems very much like a scam. If they are a debt collector they must acknowledge such. If they are third party to an action they must acknowledge such. They are trying to gather information for someone and I nor anyone that answers here will give out personal information to a company that operates in this manner. Multi phone calls to every number listed. Almost to the point of harassment. This company is trying to get around FDCA rules and if they profit off of such they should be held liable for the same fines

  Business response

  09/23/2024

  Hello Ms. ****** ****,
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on August *******. RNN Group provides employment verification services for companies for which we are contracted. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that you will not be contacted by RNN Group again, and your record has been closed in our system.  
   
  RNN understands your concerns regarding privacy and the nature of our requests. Please be assured that the information we use is sourced from reputable, compliant, and legally permissible data providers. In our communications, we strictly adhere to all applicable laws, including privacy regulations, and ensure that no personal information is ever disclosed without explicit authorization.
  As for your mention of the Fair Debt Collection Practices Act (FDCPA), this law applies specifically to debt collectors, which does not include our company. Therefore, it does not apply to our verification processes. We are fully committed to operating within the bounds of all relevant legal frameworks, including the Fair Credit Reporting Act (FCRA) where applicable.
  
   
  Thank you for your time. 
  
  Respectfully, 
  RNN Group Compliance 
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction.They do not need to ask for permission. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose. 

• Initial Complaint

  08/27/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  I am an HR representative for a privately owned company. This business is harassing my department about an employee/previous employee but refuses to tell me what this information will be used for or why they are calling. If I do not know why you are asking for employee information (usually new job or something closely related), I am inclined to think this is a shady business. Also, asking personal information is a huge red flag and should NEVER be asked for - why are you asking me about SS numbers?? Absolutely not. I trust this company about as far as I can throw them.

  Business response

  09/05/2024

  Hello *****************************************, 
  We sincerely apologize for any inconvenience this situation may have caused. RNN Group is a third-party employment verification company that works on behalf of our clients to ensure the accurate and up to date.
  The data we utilize is sourced from compliant and legally authorized providers, who collect information reported by individuals with a permissible purpose*. Our outreach to businesses is solely for the purpose of confirming employment status. Please be assured that we do not request salary or wage information, and we are committed to protecting everyones privacy throughout this process.
  We are willing to close our file as it pertains to this employment verification.  However, for us to do so, well need additional information such as a reference number or employee name.  If you would like to contact us and provide that information, we would be happy to assist. You reach us by emailing us or calling our Floor Manager directly and providing the business name, phone number we are calling, or a reference ID if we have left one.  
   
  1. Email ************************************** 
  2. Call ********************* 
  Thank you for the opportunity to explain our business approach. 
  Respectfully,  
  RNN Group Compliance 
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask anybodys permission. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose. 
  

• Initial Complaint

  08/23/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  2/20%2024, 2/22/2024 ******* **** USED RNN TO UNCOVER MY EMPLOYMENT INFORMATION THIS DEBT COLLECTION IS I DISPUTE AND ******* **** DOESN'T OWN THE *****

  Business response

  08/28/2024

  Hello Ms. ******* ******,
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on August 23, 2024. RNN Group provides employment verification services for companies for which we are contracted. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that you will not be contacted by RNN Group again, and your record has been closed in our system.    
  RNN understands that the complainant disputes the underlying issue. This matter is outside the scope of RNN Groups services, and we encourage the complainant to directly address this dispute with the client to resolve any issues related to ownership or validity of the obligation. 
   
  Thank you for your time. 
  
  Respectfully, 
  RNN Group Compliance 

   

  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask anybodys permission. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose. 

  Customer response

  09/03/2024

   
  Complaint: 22185197
  
  I am rejecting this response because:

   

  I RNN was not authorized to access my credit report.  I was not employed by or seeking emoliyment with *** or *************************** at any point to date including  the 20th, and 22nd of Feb 2024 when Experian shows they made an inquiry.  Verification of employment was illegal.

  Address was also not accurate that was listed on the credit report inquiry.
  
  Sincerely,
  
  ******* ******

  Business response

  09/16/2024

  Hello Ms. ******* ******,
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on August 23, 2024. RNN Group provides employment verification services for companies for which we are contracted. The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that you will not be contacted by RNN Group again, and your record has been closed in our system.  
   
  RNN understands that the complainant disputes if the client did or did not have a right to run a soft inquiry. This matter is outside the scope of RNN Groups services, and we encourage the complainant to directly address this dispute with the client to resolve any issues related to the permissible purpose the client has.
   
  Thank you for your time. 
  
  Respectfully, 
  RNN Group Compliance 

• Initial Complaint

  08/02/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am a contractor for a company so I am an independent contractor. I have my own LLC. The company that I contract for probably helped me. Let me know that RNN was trying to verify employment. When I tried to call back they said they couldn't help me without a reference number that was never provided. I left a voicemail. I sent an email, no response. I have right to know who is requesting where I work and secondly for them to know that I don't work there. I am an independent contractor. What is this about? I want and answer

  Business response

  08/08/2024

  Hello ***************,
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on August 1, 2024. RNN Group provides employment verification services for companies for which we have contracted.The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that you will not be contacted by RNN Group again, and your record has been closed in our system.  
  
  RNN did call an employer on August 2, 2024. Please see below the quickest way to contact us.The number listed with extension leads to our Manager of the department that contacted the employer. Your reference number is 314700328. 
   
  You can request the name and contact information of the company that has asked us to verify employment by one of the following.Please provide this reference number: 314700328.
   
  1. Email ************************************** 
  2. Call ********************* 
   
  Thank you for your time. 
  
  Respectfully, 
  RNN Group Compliance Team 
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose. 

• Initial Complaint

  07/31/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On 7/31/2024 RNN group reached out to my employer via a shared support email asking to verify employment. I have not been contacted by them via mail or otherwise and wish this would have been handled in a more private manner. And now they are calling my employer. Why not calling me? Not cool.

  Business response

  08/08/2024

  Hello ****************,
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on August 1, 2024. RNN Group provides employment verification services for companies for which we have contracted.The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that you will not be contacted by RNN Group again, and your record has been closed in our system.
  
  We attempted to contact your employer in a private manner by phone call on July 31, 2024. However, an employee who identified herself as **** provided the shared email address in question and instructed us to send an email to that address for employment verification. You can request the name and contact information of the company that has asked us to verify employment by one of the following. Please provide this reference number: ************. Email ************************************** 2. Call ********************* Thank you for your time.
  
  Respectfully, RNN Group Compliance Team
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose

  Customer response

  08/08/2024

   
  Complaint: 22074300
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  Business response

  08/16/2024

  We appreciate the opportunity to address this matter further. It is our understanding that the consumer did not provide a specific reason for rejecting our previous response. We have thoroughly reviewed and responded to all concerns raised in our initial communication, and believe we have fully addressed the issues brought to our attention.
  If there are additional concerns or specific points that the consumer would like us to clarify, we remain committed to working towards a resolution. We kindly ask for any further details that may assist us in ensuring their satisfaction.

• Initial Complaint

  07/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  called my employer for VOE without my consent. I didn't apply for any loans or new jobs.

  Business response

  08/08/2024

  Hello ***************,
  
  RNN Group wishes to address your concerns and assist in resolving this matter regarding the communication received through the BBB on August 1, 2024. RNN Group provides employment verification services for companies for which we have contracted.The data that RNN Group uses is sourced from compliant and legal data providers with permissible purpose*, and these sources only obtain data that was reported by the individual. As a rule, we do not ask for any salary or wage information and protect your privacy. Please rest assured that you will not be contacted by RNN Group again, and your record has been closed in our system.  
  
  We were unable to find a record of RNN making any call for a  ********************.  To help us find the file, do you know the number we called or the business that was called? Is it possible that we asked for a different name other than ********************.
   
  Please rest assured that you will not be contacted by RNN Group again, and your record will be closed in our system once we know the file.  
  
   
  Thank you for your time. 
  
  Respectfully, 
  RNN Group Compliance Team 
  
  * The term permissible purpose is defined by the Fair Credit Reporting Act (FCRA) as a reason that a consumer reporting agency may furnish a consumer report to any person or organization. Additionally, any court can order a credit report as part of a judicial proceeding over which the court has jurisdiction. They do not need to ask for permission. Also, after meeting certain qualifications, a state or local child support enforcement agency can establish permissible purpose. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩