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          Find a Location

          Taurus USA has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Taurus USA

              100 Taurus Way Bainbridge, GA 39817-5408

            • Taurus USA

              220 River St Bainbridge, GA 39817-3654

            Business ProfileTaurus USA

            Gun Equipment
            Multi Location Business

            Contact Information

            100 Taurus Way

            Bainbridge, GA 39817-5408

            Get Directions
            Visit Website
            (800) 327-3776

            Business hours

            8:00 AM - 5:00 PM
            Business Hours
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            8:00 AM - 5:00 PM
            Closed
            Closed

            Customer Reviews

            1.31/5

            Average of 39 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            68 complaints closed in last 3 years

            24 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Taurus USA has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Taurus USA

                100 Taurus Way Bainbridge, GA 39817-5408

              • Taurus USA

                220 River St Bainbridge, GA 39817-3654

              Location of This Business
              100 Taurus Way, Bainbridge, GA 39817-5408
              BBB File Opened:
              1/13/2020
              Alternate Business Name
              • Rossi
              • Rossi - Taurus
              • Taurus Holdings, Inc
              Hours of Operation

              Primary

              M:
              8:00 AM - 5:00 PM
              T:
              8:00 AM - 5:00 PM
              W:
              8:00 AM - 5:00 PM
              Th:
              8:00 AM - 5:00 PM
              F:
              8:00 AM - 5:00 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Mr. David J. Blenker, CEO
              Contact Information

              Principal

              • Mr. David J. Blenker, CEO
              • Ms. Shirelle Cromartie

              Customer Contact

              • Mr. Thomas Conger, Registered Agent
              • Mr. David J. Blenker, CEO
              • Mr. Kevin Riggott, CFO
              • Ms. Shari Fix, Director of Sales
              • Ms. Candyce Bush
              • Ms. Edricka
              • Ms. Shirelle Cromartie
              • Ms. Nina Littig, Complaint Contact
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              68 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              09/04/2024

              Complaint Type:
              Product Issues
              Status:
              Resolved
              I purchased two brand new Taurus ** * *******. When they arrived I took them to the range to test fire. Both have a malfunctioning defect that causes a hammer/trigger failing to reset after firing one round. After one round fired it has a dead trigger and will not reset without pulling the slide back manually sometimes ejecting a round just to reset and be able to fire again. I purchased these as personal defense weapons and they were supposed to be semi automatic. I have tried on numerous occasions to contact the company about this issue and there is no possible way to contact or leave a message for customer service. When the number is dialed a recording just say no directory no directory and hangs up. The pistols have lifetime warranty and the warranty states customer service must be contacted first but I have no way of contacting Taurus. Online Taurus has made statements they are aware of the defect but not all of the models are affected. There is no resolve insight besides blindly shipping my firearms in the mail in hopes it will get serviced. But all of that I would have to pay for even though it's a manufacturers defect.
              Read More
              Read 67 More Complaints

              Customer Reviews

              39 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Mario Y

              08/07/2024

              I own a few of their products and always had good service. it now seems they don’t value their customers much. I sent in a rebate and kept calling them 2 times and was told they would get back to me but about it and call 3 I’m told everything was okay except there was no date on my online receipt and to bad. After 3 calls no letters emails or letter telling me it was needed I’m told to bad

              Taurus USA Response

              08/14/2024

              BBB, thank you for the opportunity to respond ******* complaint. If a claim is denied, the customer not only receives a email stating why but they can also check the status of the claim online at www.tauruspromos.com. The information of why the claim was denied would have been displayed there along with what was needed and where to send it.
              Read 38 More Customer Reviews

              Local BBB

              Better Business Bureau serving the Fall Line Corridor, Inc.

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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