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Complaint Details
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Initial Complaint
07/29/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
these idiots keep calling me, I've never used nor heard of them. I don't owe any money to anyone I've check my credit report nothing is there.
Business response
08/01/2022
Please see the attached, thank you.Customer response
08/01/2022
Complaint: 17643820
I am rejecting this response because:
I have no clue what your taking about, ive checked my equifax I have no accounts with the business. I dont have the account specified nor am I even in Georgia.
Sincerely,
*******************Business response
08/03/2022
Please see the attached, thank you.Customer response
08/03/2022
Complaint: 17643820
I am rejecting this response because:
YOU ARE MAILING TO AN ADDRESS THAT IVE NEVER STAYED AT. as ive stated I have no clue what you guys want nor do I know what this is about. I call and get no response. Mail it to the correct address you muppets. Or just email it to me. How can u expect a response when ur using an adress ive never been too. I will try and call again please answer the phone.
Sincerely,
*******************Initial Complaint
07/28/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
This company has called several of my relatives regarding an account. I do not wish to be contacted via phone any longer. Before this account was sold, I was offered a settlement of $250 by the original creditor. I am offering a one time settlement of $200 to close out this account. I can pay it on 8/15. I'd like to be able to pay it online for proof. The rep gave me an account number and PIN that does not work and I have not received a debt validation letter.Moral of the story, stop calling me. I only wish to communicate in writing. Please accept this settlement of $200 so that I can be done with you once and for all.Business response
08/01/2022
Please see the attached, thank youInitial Complaint
07/26/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I received a claim from this business alleging that they were collecting a debt on behalf on ******************* for $1646.14 and I needed to contest it or provide payment by 8/1/22. The claim was delivered to me without my first name and only first two letters of my last name on the letter. This is a fraudulent claim by the business as I have contacted Enterprise and they have confirmed I do not and never did hold any debt with them. I did not even rent any vehicles from them this year. Currently no impact on credit report as of filing this complaint on 7/26/22.Business response
08/10/2022
Please see the attached, thank you.Customer response
08/11/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
07/18/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
This ***************** sent me a ****, I contacted them and asked they send me info on whom i owed money to initially. As of today they have not sent it but sent me another ****.Business response
07/20/2022
Please see the attached, thank you.Customer response
07/21/2022
Complaint: 17584100
I am rejecting this response because: ************ has not attempted to contact me. I have had the same phone number for 17 years. I received their notice on 7/15/22. They sent me a collection Notice stating I owed money but did not offer who was the original dispute with? As of today I have received no calls from FFAM nor have I received any mail or supporting documents from FFAM.I have sent, as seen in the attachment, asking for more info on this supposed debt.
My cell # is ************
Sincerely,
*******************Business response
07/21/2022
Please see the attached, thank youInitial Complaint
07/08/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I am a landlord. 3 of my tenants did not switch over the electrical bills into their name. I had 3 outstanding balances in my person name. This was not brought to my attention for over a year. I received a letter from First Financial Asset Mgmt. They said they were a debt collector for Duquesne Light. I contacted them and set up a payment plan for ACH. This occurred for a few months and in March 2022 I paid the full amount to them. They have not sent the money to Duquesne Light. When I contacted DLC they said they never heard of First Financial and never received payment. I have unsuccessfully tried to contact them. When I call I am placed on hold and then asked to leave a message, but the mailbox is full. I would like to know where my payments went to if DLC has not received them.Business response
07/15/2022
Please see the attached, thank you.Initial Complaint
06/10/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
This company is looking for my wife (*****), but they call my brother looking for her. We believe they may be a debt collector using unscrupulous practices that boarder on the line of illegal, threating to send a, "legal *******." They should only be calling the person they are trying to collect the debt from (if there even is any). We have returned the call directly, and they say in order to deliver paperwork as to what this is about, we need to pay money first. We refuse without them giving more information, which they won't provide. The number calling was *************Business response
06/15/2022
Please see the attached, thank youCustomer response
06/16/2022
Complaint: 17410971
I am rejecting this response because: they need to look for my wife ********************************** in their system. It might be under just *********************.
Sincerely,
*************************Business response
06/16/2022
Please see the attached, thank you.Customer response
06/16/2022
Complaint: 17410971
I am rejecting this response because: This is nothing more than a ploy for us to call them. I want them to agree to not call the following numbers; *************, ************* and *************.
Sincerely,
*************************Initial Complaint
05/21/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
Contacted by company about debt for geico insurance. Debt is fraudulent. Debt date is nov 13 2021. I was not driving weekend of nov 13. I was performing duties related to army reserves. Geico had no knowledge of debt. FAM account ******** $11453.99 This is not a legitimate debt or promise to payBusiness response
05/23/2022
Please see the attached, thank you.Customer response
05/25/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Geico denied sending or selling debt letter to FFAM in response to a an attempt to collect, Geico has stated that no account has ever existed. at this time no credit score impact noted and FFAM does not appear on Experian Credit report at currently 798. remarks state that will be no other attempts to contact from FFAM which should include any any attempt to collect after this date (2022/05/25)
Sincerely,
*************************Initial Complaint
05/17/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
First financial has been calling me saying they are a debt collector after an incident that took place 2 months ago involving what the officer stated was not even a fender ******, we have not gone to court and no judgement has been entered. No tickets issued yet I am being harassed with phone calls daily, I have been hung up on numerous times after saying hello! This company is very unprofessional and harassing me daily for something that has not been deemed to be my fault!Business response
05/18/2022
Please see attached, thank you.Customer response
05/18/2022
I would like to know why a collection agency is contacting me in the first place! I have not received any communication from Geico or any of it's affiliates. If there is a judgement of some type of debt I am entitled to view and verify the validity of this claim. To date 5/18/2022 I have not received ANYTHING in writing regarding this matter from neither Geico nor FFAM who claims that they appreciate "the opportunity to review our records relative to this account. As shown by the
foregoing, our records reflect this matter has been handled professionally and in accordance with
all applicable requirements." Yet are not providing any documentation to show this is a warranted debt collection action. This involves a motor vehicle incident where 2 cars were not moving and 1 tapped the bumper to which ZERO damage occured according to the owner of said vehicle as well as the police officer. I will obtain a copy of the police officers body cam footage & witness statements proving this is not a valid claim for damages. Geico has not once contacted me regarding their insured and aggressive client.Business response
05/20/2022
Please see the attached, thank youInitial Complaint
05/04/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Re: First Financial Asset Management, ************************************************************************************************** Acct# ******** ************ In July, ************************************************************************************* the mail. Agreed amount was $102.09 which has been debited out of my account every month. I called them this morning (05/04/22) to give them a change of banking info and was informed that my balance, which I knew to be around $500, was quite a bit higher...over $2k. I was informed by the representative, *******************************, that I in fact owed $2027.54 because I actually have 3 other accounts that I knew nothing about. I was offered "a deal" to make 2 payments of $719.98 and all balances would be paid off. I set up the payments to be withdrawn from my account on 05/13/22 & 06/10/22. Later today the normal monthly notice from First Financial was delivered and showed a balance of $510.37 (a recent payment of $102.09 had not yet posted so the true balance is $408.28 and verified with ********************). I called back asking why my statement shows I owe a much smaller amount than I being told I owe. She explained that I have 4 accounts and they pulled them all together to get the amount owed and that the account number I gave her represented all 4 accounts. I asked for a statement for the other 3 accounts that I know nothing about and she said she can send me one but it would negate the payment plan I made. So, I feel I was threatened to pay now without documentation showing where the extra $1619.26 came from. I ended the call by doing exactly that...canceled all payments. I made it known I didn't understand why a company can not send out a statement without canceling an agreed upon amount. She said I received a statement in July 2021. I never received it. I received one statement in July, 2021 for which I called and set up payments. I don't believe this type of threatening behavior should be allowed with a senior citizen!Business response
05/10/2022
Please see the attached, thank you.Initial Complaint
04/24/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Around early April, I got a letter from First Financial Asset Management ***** the debt company) said that I owed Hertz $252.62. Ref number is ********. I was totally surprised by this claim. I called them many times and couldnt get basic info from them. One phone call said I rented Hertz car and caused damage around Sept/Oct of 2021. In fact, I did NOT rent car with Hertz during 2021. I called Hertz billing **** and confirmed there was no business under my name. I got ******* email also confirming that they couldn't find any records (see supporting document attached). I called and emailed the debt company demanding further info and got no response back. One lady named *********************** talked to me and said they would investigate, but she never come back to me. The bottom line is: I have nothing to do with this claim. I did NOT do any business during 2021 with Hertz and they couldn't find any record. So I think this must be an error on either the debt company or Hertz side. They must remove my name from the claim. But the debt company is very un-responsive and their call system is very busy and always puts me in an endless wait. My email inquire also got no response at all.Business response
04/25/2022
Please see the attached, thank you.
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Customer Complaints Summary
71 total complaints in the last 3 years.
16 complaints closed in the last 12 months.