Complaintsfor1st Franklin Financial Corporation

• Initial Complaint

  02/21/2022

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  1st. Franklin Financial Allowed someone to apply for a loan online in my name it affected my credit score ***** it very much. I founded out when I received the letter below I gave them a call letting them know it was not me applying for a loan but they refused to correct the problem. I think this happin in October 2021. I think.

  Business response

  02/23/2022

  **************** spoke with the Branch Manager at the local office last year regarding the online application.  The Branch Manager advised **************** of the documentation that we require per our Company policy in order to investigate her concern.  To date, the local office has not received any documentation from ****************. 

  **************** is welcome to contact our **************************** at **************, Monday Friday, between the hours of 8:30 a.m. 5:00 p.m. and we will be happy to get her in touch with the Branch Manager of the local office to again advise of the documentation needed. 

  Customer response

  02/26/2022

   
  Complaint: 16793397
  
  I am rejecting this response because: why should i do anything I never asked for a loan from them, I never applied for one from them, I'm not sure if someone have my personal information and using it I'm working with the credit bureau's trying to this doesn't happen anymore. 
  
  Sincerely,
  
  *******************************

  Business response

  02/28/2022

  We apologize for the inconvenience;however, we need to obtain our required documentation in order to investigate your concern.  

  Please contact our **************************** at **************, Monday Friday, between the hours of 8:30 a.m. 5:00 p.m. and we will be happy to get her in touch with the Branch Manager of the local office to again advise of the documentation needed.

  Customer response

  02/28/2022

  I want no part 1franklin financial, and they need nothing from me since I never applied for a loan they have ruined my credit I dare them to say they need something from me,whatever they are asking my answer is NO.
  Complaint: 16793397
  
  I am rejecting this response because:
  
  Sincerely,
  
  *******************************

  Business response

  03/09/2022

  The Regional Operations Director tried to contact **************** on March 7th and March 8th,leaving voicemails both days requesting a return phone call to discuss *************** concern.  As of this writing, the Regional Operations Director has not received a returned phone call.

  1st Franklin Financial has made every effort possible to try to resolve this matter with **************** to no avail. 

• Initial Complaint

  02/10/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  1.I have never had an account with this 1st franklin ************ company, REMOVE from all credit reporting agencies that's reporting.Hide quoted text 2. "Consumer" means any natural person obligated or allegedly obligated to pay any debt. According to 15 U S Code 1692a(3)3. This letter is pursuing 15 U S Code 1692c(C) Ceasing communication 4. I am the "consumer" mentioned in 15 U S Code 1692a(3) You are 1st Franklin the debt collector 15 U S Code 1692a(5) I am invoking specified remedies under U S Code 15 1692c (c)(2) as a creditor I am demanding you to terminate all farther efforts pursing to U S Code 1692(c)(1)5. I am the executor under 15 U S Code 1692c(d) pursing to 15 U S Code ****d A debt collector may not engage in any conduct the natural consequence of which is to harass, oppress, or abuse any person connection with the collection of any debt.

  Business response

  02/15/2022

  Our records indicate that both loans referenced were valid loans.

  We would be happy to provide *************** with a copy of the signed loan agreements for both loans. **************** may contact our **************************** at **************, Monday Friday, between the hours of 8:30 a.m. 5:00 p.m., EST and answer some questions to verify her identity and we will mail copies to her.   

• Initial Complaint

  02/06/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My dispute is in reference to a late payment reported august of 2021, I had recently made a large payment that was almost enough for about 2 months, it was enough to pay the full amount but was more than half, they notified me and I explained I thought it was enough to cover the month I paid immediately apologize and notified them of a life changing situation due to covid, the rep said at one time the late fee was waived due to covid but they no longer were doing that. I assured. Her it was just a mistake and ask for forgiveness being I have never missed a month. The company refused to forgive me, and caused a negative effect due to that late payment I paid them off and they would check with me to see if I needed another loan I tried and was still denied after paying them over 10k and only the late in august., the associated told me it was nothing they could do and said it was illegal to remove a marking, I disagreed and told them I was only short for the month and begged and cried for forgiveness but still nothing has changed

  Business response

  02/14/2022

  ************** called our **************************** on September 24, 2020, regarding the delinquency on her credit file that she received for the month of August 2020. The Regional Operations Director spoke to ************** on the same day, September 24, 2020, to advise her that we were not able to remove the delinquency from her credit file. 
  
  A second review of Ms. ************ has been completed and our position still stands, we will not be able to remove the delinquency from her credit file.  It is against our Company policy to alter or remove an account from a customers credit file.  We have a legal obligation to report her account information to the credit bureaus accurately and completely so that potential creditors and employers can get a true picture of her credit history. 
  

  Customer response

  02/15/2022

   
  Complaint: 16735681
  
  I am rejecting this response because:
  I never asked for the account to be removed, I asked for a late payment forgiveness due to majority of the payment was in for that month and when I was notified it was not enough I took care of it immediately.I forgot and had some difficulties at that time, and also the country was dealing with a pandemic,I understand your obligation but be honest their is nothing illegal to forgive a late payment. But from thoughtless  response I know its personal decision you could never come to understand or attempt, I paid what I owe and will never entertain any offers or business with First Franklin ever.
  Sincerely,
  
  *********************

  Business response

  02/17/2022

  We are sorry that we are unable to meet your request. 

• Initial Complaint

  02/04/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  On 06/06/2018, I borrowed ******** from First Franklin Financial in ********** **. This was a personal unsecured loan and was for the purchase of a house. This loan was paid in full and closed on 6/1/2020. The late payments on the account was inevitable and my fault. But the loan was paid out. I have disputed this on my credit report 7 times. I have called the company at ********** **., I have called their corporate office, and sent two letters. I have tried everything I know to get them to just remove my account and stop reporting it at all. I was told they couldn't help me, I was told they would check into it and get back with me, that never happened. I am rebuilding my credit and my life and this one report stopped me from buying a home just this past month. All I am asking is that First Franklin remove this report from my credit report, and stop renewing it every month. I have sent pictures and it shows that 1/2022 dispute.

  Business response

  02/07/2022

  Payment in full will not remove an account from your credit file. The ************************* (CRAs) -- Equifax, TransUnion,and Experian are responsible for the removal of your accounts from your credit file.  Accounts not paid as agreed will remain for seven years from the First Date of Delinquency; accounts paid as agreed will remain for up to 10 years.  The CRAs should remove this information automatically, at that time.  Please contact the responsible CRA if your loan has not been removed in the appropriate period of time.

  Customer response

  02/07/2022

   
  Complaint: 16730048
  
  I am rejecting this response because: I have all three credit bureaus reports. I have also contacted all three credit bureaus about removal and was informed that the bureau only reports what the creditor reports. I was told to contact creditor and did so promptly. I was told they would remove the account. This hasnt happened even after repeated requests and disputes. If this account has been paid in full and First Franklin doesnt have any other profit or loss to gain, why not just stop reporting it and let it be removed from my credit report? 
  
  Sincerely,
  
  ***************************

  Business response

  02/08/2022

  It is against our Company policy to alter or remove an account(s) from customer credit files.  We have a legal obligation to report your account information to the credit bureaus accurately and completely so that potential creditors and employers can get a true picture of your credit history.  

  Customer response

  02/08/2022

   
  Complaint: 16730048
  
  I am rejecting this response because: I am not a customer, nor have I been for a long time. If all facts were truly known and presented here, the unsecured loan for $10,000 should have never been made. My credit was not that good, and there was no collateral ever asked for. The fact is if the manager had not been personal friends with my ex wife this loan would not exist. I feel I am being singled out because of this friendship. All Im asking is that this company disassociate itself with me by not reporting an old account that has been paid out. Ive asked for a signature card and have not received it. Ive asked and disputed, called corporate offices, and sent letters to this company. All responses are ignored and reporting continues. 
  
  Sincerely,
  
  ***************************

• Initial Complaint

  01/06/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  Harassment I have spoken to the company and they continue to harassment while am on maternity leave and I have talked them and they still call my family members and harass them I want them to go head and report my account as bad credit and I will take care of it once I go back to work I am on bed rest and having a really stressful pregnancy

  Business response

  01/12/2022

  We will honor Ms. ***** request to no longer contact her by phone; however, the law protects our right to contact her by mail. 1st Franklin Financial reserves the right to address any default in payment under the terms and conditions of her loan with us.

• Initial Complaint

  01/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  My first complaint is the 90 days same as cash. I called to find my payoff and was told Im a day late and missed it. I asked if they call or communicate with consumers and was told they are to busy to do that and its my responsibility. Then I changed banks to Suntrust not knowing they are merging to BB&T then both to Truist so I had a problem because I travel and BBT cant take any deposits then my zelle and problems to get *********** when I travel. So I was late made the payment which was returned in error I had my son dropped the cash off. I called to advise and see if they can move my current payment which is not 30 days late to the back of my loan no help at all. I receive calls all day 2 to 3x a day and advise I work two full time jobs . This late payment they just report is definitely a form of retaliation from this branch. My last call I was current and not 30 days late. November payment will be 30 days December 22 which is not December 22 yet. Very unhappy with this branch and the service provided has me questioning the motive of such unprofessional services from the acworth branch. CUSTOMER SERVICE SHOULD BE THE **** After reading the reviews Ive made a big mistake doing business with this branch.

  Business response

  01/12/2022

  The Operations Vice President spoke with ************** on January 6, 2022,to discuss the issues that were brought to our attention.

  The Operations Vice President reviewed the documentation submitted by **************. The decision was made to refund the fees to ************** that were assessed to her 1st Franklin account due to the issues with the merge of her bank.

  The Operations Vice President also agreed that 1st Franklin would submit a request to the credit bureaus to remove the delinquency on her credit file.

  The Operations Vice President spoke with ************** on January 11, 2022,regarding these decisions.

  Customer response

  01/13/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I would like to genuinely ****************** for her help. She was an amazing person.

  
  Sincerely,
  
  *********************

• Initial Complaint

  12/16/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  First Franklin garnished my checks for several months. Garnishment was completed September of this year. I spoke with corporate because of how they reported issue afterwards but nonetheless I was happy it was over. I checked my check for tomorrow and see they are garnishing me again for the same judgment RIGHT BEFORE CHRISTMAS. I spoke with someone at ********** on 12/1 advising her I completed the garnishment that she says she didnt see. I requested a supervisor call me, but never got a call. Called that number several times but she would place me on hold for a long time and still have not received a call. Unacceptable! Im a single mother who pay all my bills alone and to get garnished twice right before Christmas is just hurtful. This company was rude and lack professionalism. No one call you back after requesting. ******* is very rude as well and failed to research my issue or escalate my problem. This issue could have been easily resolved had ******* done the right thing.

  Business response

  12/22/2021

  The Regional Operations Director spoke with ************ on December 16, 2021. We are currently reviewing all documentation regarding her account and will then reach back out to ************.

  Business response

  01/10/2022

  The Regional Operations Director spoke with ************ on December 16, 2021. ************ did satisfy her account with 1^st Franklin on September 9, 2021, that was paid by garnishment.

   

  The Regional Operations Director advised ************ that she was not being garnished by 1^st Franklin, but in fact by the garnishing attorney; the attorney fees were not included with the garnishment amount 1^st Franklin received. On January 6, 2022, 1^st Franklin was advised by the garnishing attorney that they would be contacting ************ to notify her that the garnishment was being halted.

   

  The Regional Operations Director also spoke with ************ regarding *******. It was determined that ******* is not a 1^st Franklin employee, she is employed with a separate creditor that 1^st Franklin is not affiliated with.

   

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩