Complaintsfor1st Franklin Financial Corporation

Consumer Finance Companies

HeadquartersMulti Location Business

View Business profile

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Initial Complaint
08/20/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I had start receiving junk mail from 1st Franklin Financial. They were encouraging people to take out a loan. I have asked these companies to stop harassing me with this junk mail to get us to take out a loan with them. This is harassment. I have No desire to take out a loan with 1st Franklin Financial. No means No. I would like to file a complaint against 1st Franklin Financial for harassment and have them remove my name and mailing address from their mailing list.
Business response
08/26/2024
Please see the attached response.
Initial Complaint
08/19/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am writing to file a formal complaint regarding errors on my TransUnion credit report. After recently reviewing my report, I have identified several accounts that are not mine.The following accounts listed on my TransUnion credit report are not associated with me:1st Franklin Financial - Opened: 11/21/2017 - Account Number: ************ These accounts do not belong to me, and I have not authorized any transactions or credit inquiries related to these accounts.I request that the BBB help facilitate the resolution of this matter by coordinating with TransUnion and the creditors involved to investigate and remove these incorrect accounts from my credit report.
Business response
08/22/2024
Please see the attached response.
Initial Complaint
08/13/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Recently, I did an investigation on my credit report and found several items on there to be inaccurate. Under 15 U.S. Code 1681e (b)Accuracy of report Whenever a consumer reporting agency prepares a consumer report, it shall follow reasonable procedures to assure the maximum possible accuracy of the information concerning the individual about whom the report relates. 15 U.S. Code 1681i (5) Treatment of inaccurate or unverifiable information(A)In general if, after any reinvestigation under the paragraph (1) of any information disputed by a consumer an item of the information is found to be inaccurate or incomplete or cannot be verified, the consumer reporting agency shall-(I)promptly delete that item of information from the file of the consumer, or modify that item of information, as appropriate, based on the results of the reinvestigation; and (ii)promptly notify the furnisher of that information that the information has been modified or deleted from the file of the consumer. Please remove the following items from my credit report, immediately:1STFRANKLN *************
Business response
08/19/2024
Please see the attached response.
Initial Complaint
07/19/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I reviewed my consumer report and informed your agency on May 15, 2024 about the items I disputed. Despite this, the issue remains unresolved in a manner that is fair and equitable to me as required by the ***** I sent a notice to your agency, including a FTC Identity Theft Report, and also filed a complaint with the Consumer Financial ***************** CFPB. I explained the violations your agency committed under the ***** while informing your agency of the fact that these items were reported without my expressed, written consent. This leads to way of identity theft, which leads to a violation of the civil liability section of the ***** as I informed you in the previous notice, which I have attached once more again for your record!1ST FRANKLIN ************
Business response
07/25/2024
Please see the attached response.
Initial Complaint
07/16/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Im along time customer of this company and have done business with them for about 10 years. I have referred several people to this company including my husband whos had an account for 4 years now. There is a new employee there that has the nastiest attitude. This lady calls me for payment at 8am and Ive asked before to be setup on auto pay. I have two small children and asked for them to not be woke up at the crack of ****. Ive always paid my bill, theres never been a problem collecting money from me after all of this time. I pay my bill and my ************************* every month. I asked for management and the lady told me there is no manager at that location. *** asked to hold for ***** because she knows me and she told me no I cant hold. *** emailed ***** and have not heard from her either on this matter. Its been about a week and I cant get in touch with anyone to pay my bill due to me not wanting to call and speak to this rude lady. I would love for the owner or someone in charge to give me a call.
Business response
07/19/2024
Please see the attached response.
Initial Complaint
07/05/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Tried to get secured collateral loan using my vehicle appraised at 4800. Ask for 2000 was told in denial collateral was not enough for loan and my income wasnt either which I make 3400 a month verified to office. Ladies in office extremely short and rude when called to check on application then the branch untruthfully denied my application
Business response
07/11/2024
Please see the attached response.
Customer response
07/11/2024

Complaint: 21947121

I am rejecting this response because: I have denial letter mentioning nothing of credit history just that collateral was not worth loan which it is and that income was insufficient which it was not.

Sincerely,

*********************
Business response
07/15/2024
Please see the attached response.
Customer response
07/15/2024

Complaint: 21947121

I am rejecting this response because: when I spoke to ***** on 7/12 she continued to tell me that my denial was due to my credit history not what was falsely stated in my denial letter she also stated they use kpower to come up with vehicle value I looked up my car on kpower and found it to be within the value of the loan I requested therefore 1st Franklin untruthfully denied my loan application.

Sincerely,

*********************
Business response
07/19/2024
Please see the attached response.
Customer response
07/19/2024

Complaint: 21947121

I am rejecting this response because: 1st Franklin still lied about my denial in my denial letter which is falsifying a document in order to deny my loan so in order to resolve this issue I want loan approved as it should have been to begin with.

Sincerely,

*********************
Initial Complaint
06/18/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received a letter from IRS that my personal information had been comprised. I immediately checked my credit report and noticed an inquiry from 1st Franklin Financial which I have never applied and authorized them to pull my credit report nor have I ever had an account with them. When I reached out to them on 6/17/2024 at ************, they did not confirm any information and told me to find a near by branch and take a police report. This is extremely poor customer service especially being that they did could not verify my information. I am looking to get this fraudulent activity on my credit report resolved immediately.
Business response
06/20/2024
Please see the attached response.
Initial Complaint
06/17/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company refused to take my payments for a loan I received from them by mail that was deposited into mine and my wifes account. They locked my online account that was wife used to pay for the loan each month. I had no job at the time and I still dont so they let my wife call and pay every month. They suddenly stopped and told me I had to come in, we do not live any where near there any more and the manger is so rude that I will not be put down by him any longer, why is my credit suffering because they kept refusing payments stating that this is a new protocol. If this is true why didnt they mail letters out or take payments from my wife. We never paid late until they refused our payments! We have other loan companies that dont treat people this way! They talked to me and my wife like dogs and said the only way Ill take your payment is to come in! So why have internet pay and why take payments by phone from my wife for over a year!!! They should be shut down ! I refuse to be talked to or treated this way! They harass me every day after I told them not to call me! Ill be ready to see them in court with phone calls recorded!
Business response
06/20/2024
Please see the attached response.
Customer response
06/20/2024

Complaint: 21863612

I am rejecting this response because: This is not true statements.
The manager is lying about this and he will do anything to cover hisself. I have the recorded phone calls. I look forward to seeing them in court!
Sincerely,

***********************
Business response
06/26/2024
Please see the attached response.
Initial Complaint
06/17/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have written to this company many, many times to stop harrassing me with all their literature and junk mail, however, I continue receiving mailings. I have asked that my address and name be removed off mailing list, but it has not been removed. In last letter, I advised I would file a complaint if I received another letter and I have as of today.
Business response
06/20/2024
Please see the attached response.
Customer response
06/20/2024

Complaint: 21859800

I am rejecting this response because: I returned the material which had my name and address on material and 8 weeks to be removed is unexceptable. I made my request to be removed in 2023, but yet you continue with your mailings.

Sincerely,

*****************************
Business response
06/26/2024
Please see the attached response.
Customer response
06/29/2024

Complaint: 21859800

I am rejecting this response because: once again, I made several requests over one year ago. I want my name AND ADDRESS REMOVE FROM YOUR MAILING LIST TODAY NOT 8 WEEKS FROM YOUR DATED LETTER. If my requests were honored over a year ago this complaint would not have been made.

Thank you,

*****************************
Initial Complaint
06/06/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this **** with charter communications, I do not have contract with 1ST FRANKLIN, they did not provide me with the original contract as i requested.
Business response
06/10/2024
Please see the attached response.
Customer response
06/10/2024

Complaint: 21811242

I am rejecting this response because:

Sincerely,

***********************
Business response
06/11/2024
Please see the attached response.

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

Cookies on BBB.org

Complaintsfor1st Franklin Financial Corporation

Need to file a complaint?

Complaint Details

Showing all complaints

Business response

Business response

Business response

Business response

Business response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

Business response

Customer response

Business response

Business response

Customer response

Business response

Customer response

Business response

Customer response

Business response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary