Business ProfileforTransamerica Life Insurance Company

My Mother ****** T. ******** passed away on 6/13/2024. She had an annuity with Transamerica with her 4 sons as beneficiaries. After her passing I completed the Transamerica Non-Qualified Annuitant Claimant's Statement Form and submitted via fax on 8/9/2024. After not hearing anything I followed up in early September. I was told the paperwork was received and all was in order but was receiving final approval and a check should be mailed the next week. After several weeks I called again. I was told it had been fully approved but there was a delay in sending the check but it should be send by the end of September. In the first week of October I was again told all was in order and there would be an expidited process. I asked to have a Supervior to call me, and no Supervisor has followed-up. I called again a week later and received the exact same story and with no offer from the company to further investigate and that it was being expedited. My 3 other brothers have all followed up and received the same story. It has been over 90 days since proper paperwork was filed and no claims have been paid. We are seeking the company to immediately release full payment to the claimants of this annuity.