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Find a Location

Royse & Brinkmeyer Apartments has 1 locations, listed below.

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    Business ProfileforRoyse & Brinkmeyer Apartments

    Apartments

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    Location of This Business
    211 West Springfield Ave., Champaign, IL 61820
    BBB File Opened:
    5/28/1998
    Years in Business:
    28
    Business Started:
    1/1/1996
    Business Started Locally:
    1/1/1996
    Type of Entity:
    Corporation
    Business Management
    • Mrs. Stephanie Funkhouser, Office Manager
    • Mr. Collin D. Carlier, COO
    Contact Information

    Principal

    • Mr. Collin D. Carlier, COO

    Customer Contact

    • Mr. Collin D. Carlier, COO
    Additional Contact Information

    Fax Numbers

    • (217) 378-2257
      Primary Fax

    Customer Complaints

    1 Customer Complaints

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    Customer Reviews

    3 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Amanda K

    1 star

    09/04/2024

    Subject: Unauthorized Entry and Deposit Dispute I am writing to express my concerns regarding unauthorized entries into my apartment, despite my explicit requests for prior notification. My apartment was entered multiple times without my consent, even after I provided clear instructions that I must be notified before any access. I also communicated with the property manager, who informed me that the option to be present during maintenance, available on the maintenance portal, does not function as expected. As a result, I was effectively told that my apartment could be accessed without my knowledge, regardless of my preferences. On one occasion, individuals entered my apartment without any maintenance request submitted by me. I have security footage capturing this incident, which I promptly reported to Royse. The video clearly shows employees searching my apartment, and I still retain this footage. Additionally, upon vacating the apartment, my entire security deposit was withheld for cleaning fees, despite having hired a professional cleaning service prior to my departure. Due to these issues, legal action is being considered.

    Royse & Brinkmeyer Apartments Response

    09/19/2024

    Hello Amanda, 
    We regret to hear that you are dissatisfied with the service you received from us. Upon reviewing all communication between you and our staff, we were unable to find any concern expressed by you regarding employees entering your apartment. We strive to give as much notice as we can before entering any unit. We do this as a courtesy to our residents, however, our lease does not require notice to be provided. Regardless, we always do our best to accommodate special requests.  
    If we must enter an apartment when no resident is present, our staff will leave a card with information about when they were in the unit and explaining what work was done. 
    We were unable to find any communication from you regarding your claim that our staff entered your apartment when you had not filed a work order. We would like to investigate this matter, so if you're willing to share the footage that you have, it will be helpful in determining the appropriate action regarding our employee in question.  
    As for your deposit, we mailed you a letter on March 27, 2024 detailing our response to your dispute against your charges. If you have any further questions or concerns, please submit them in writing and mail them to us: 
    Royse + Brinkmeyer Apts.                                                                 Attn: Kaitie P***** 211 W. Springfield Avenue, Champaign, IL 61820  

    Local BBB

    BBB of Central Illinois

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