ComplaintsforConagra Brands

Food Manufacturers

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Initial Complaint
02/23/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Bought a frozen dinner that had non human hair.
Business response
02/28/2023
Hello,

I have called the consumer and apologized for his experience. I have sent him a PPE (postage paid envelope) so he can send back the FM and our lab can anaylyze. Once we get the results we will conact him with the results.

Thank you,
*******************************
Initial Complaint
01/31/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
On Sat., Jan. 22 I purchased a 6-bag box of Act II popcorn for $4.29. When my family proceeded to pop a bag this week, the bag exploded in the microwave before it was even done popping. Oil/butter and popcorn (only some popped, the rest just unpopped kernels) was all over the microwave. This has never happened before, and am wondering if something changed in the production or something to cause it to do this. Upon further investigation, I noticed that the remaining unpopped bags (still in the plastic) had a thick orange-like substance smeared on the outside of the popcorn bags! To top it off, the bags were half opened! We're disturbed, grossed out and really would like some clarity on how and why this has happened along with assurance that we haven't been exposed to anything unsavory. I've attached the proof of purchase and pictures for review.
Business response
02/01/2023
Hello,

Thank you for bringing our consumer's experience to our attention. This is definitely not our quality.

We tried to reach the consumer via the telephone number provided but had to leave a voicemail message instead. We also sent an email asking the consumer to please contact us back directly at her convenience.

Thank you,
**************
Case 06286342
Initial Complaint
01/17/2023
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Rosarita organic refried beans traditional cans were bought by me in December 2022, and the best-by date is Oct 22, ****. I recently purchased this from ******* and it had a thorn that looked like a **** that was mixed in with the beans. This can be dangerous if someone bites down on or chokes on it, which needs to be considered for consumer safety.
Business response
01/19/2023
Hello,
We tried calling the consumer but got a message saying her mailbox was full so we were unable to leave a message. We did send her an email asking us to call her at her convenience.

Thanks,
*****
Initial Complaint
12/14/2022
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I recently purchased the healthy choice simply steamers "beef chimichurri" from ********* on 12/11/22 and upon opening I found I wood chip in my food (please images attached) needless to say I didn't finish eating the product who knows what else could be in it. Please look into this issue so others aren't subjected to potentially eating wood chips I tried entering complaint on companys website but it consistently would timeout
Business response
12/22/2022
Hello,
We have contacted our consumer and offered him a $10 refund as a one-time courtesy for his experience and he accepted.

Thank you
*******************************
Customer response
12/27/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******************************************
Initial Complaint
12/06/2022
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Counterfeit product contaminated bought in local store at ********* *********** you can tell the label is fake and the address doesnt even exist.
Business response
12/08/2022
Hello,

I have tried calling the consumer 4 times now and each time I have received a busy signal. I have sent the consumer a call us email.

Thank you,
*******************************
Initial Complaint
10/15/2022
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased a pack of ********* and one of the packs was empty. The wrapper was sealed but was empty. I contacted the company's complaint department and they only offered to send me some coupons. They never sent the coupons or refunded my money for selling a defective product.
Business response
10/17/2022
The consumer contacted us via email on 9/13/22 regarding his complaint (case 06099176). We apologized for his experience and responded via email on 9/14/22 that coupons will be processed and should arrive in approximately 7 - 10 business days. The coupons were mailed on 9/15/22 to the address provided by the consumer *************************, *********************************************************************. We do not send refund checks without the copy of a receipt.
Customer response
10/18/2022

Complaint: 18229336

I am rejecting this response because:
I never received the coupons.
Sincerely,

*************************
Business response
10/24/2022
We apologize that you did not receive the coupons that were sent to the address provided: **********************************************************************. However, we'd be glad to resend the coupons. Will you please confirm if you would like ** to resend them to: ********************************** 25555?

Thank you in advance.

Case 06099176

Customer response
10/29/2022

Complaint: 18229336

I am rejecting this response because:
Yes, send them to ******************************* 25555
Sincerely,

*************************
Business response
10/31/2022
Coupons will be sent to the new address provided. Please allow **** business for them to process and reach you.

Thank you for your patience.

Case 06099176
Initial Complaint
10/06/2022
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I purchased Birds Eye ***** chicken ******* on Aug 18th 2022. I consumed the meal October 3rd while consuming my meal I felt a sharp poke in my gums and spat of the food. Upon examination I found a piece of glass. I took pictures of the piece of glass and packaging and sent the information with pictures to the company. The company recently responded and asked for me to send the piece glass to the for examination and afterwards they will destroy it. They also stated in the email that they would send me some coupons as a way to rectify the situation. I feel as though more should be done about this.
Business response
10/19/2022
Hello,
We called the consumer twice and left a voicemail to call us back. If the consumer calls back we will keep you updated.
Thank you,
*******************************
Initial Complaint
09/20/2022
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Birdseye Mixed Vegetables The end where it is to be opened looks like it has a self closure and it doesn't. Why on earth would they put a dotted line to cut? Misleading product. Another note about the product is that is crucial is that it is the 5 pound bag See pictures. Please do not send me a coupon for a free bag of vegetables. Only a check for the amount approx. $8.00. The cash registers in the grocery stores ******** and sometimes ***********, reject manufacturers coupons, and the manager needs to come over causing an embarrassing situation. I am 79 years old and cannot go back and forth to the grocery store., only to suffer humiliation. NO COUPONS PLEASE
Business response
09/23/2022
Hello,

We have tried calling the consumer but are unable to leave a voicemail. I have emailed her a call us email. Also, our company policy is to send out coupons not a check.

Thank you,
*******************************
Customer response
09/27/2022

Complaint: 18051695

I am rejecting this response because as of today, I have not been able to contact them by phone. I called ************ and after waiting 6 minutes, the line was ended. Next I called ************** and left a message and no one has gotten in touch by phone to me. They even gave me CASE # ********, and nothing seems to matter to them. A misleading product and this company is not good for their word. At 79 years old, and during this Pandemic, Conagra should make it easier to give feedback on deceptive packaging.

Sincerely,

***** And *******************************
Business response
09/29/2022
We spoke with the consumer on 9/27/22 and apologized for her experience.
We shared that our goal is to always deliver great tasting, high quality food from the brands our consumers love but still with affordable pricing. For us to continue this goal, at times we may need to make changes to our packaging materials due to increasing costs of transportation,supply chain constraints, or even efficiency improvements. However, our commitment to our consumers to deliver high quality products theyve come to expect is still our top priority.

It was also explained that for any check reimbursement to be sent, we require proof of purchase. Since this was not available, coupons were offered and accepted by the consumer. We also made sure to pass on all comments and suggestions shared during our conversation.
Case 06112750 has been closed.
Customer response
10/04/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***** And *******************************
Initial Complaint
09/08/2022
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received a badly damage package from this company. So badly damaged that it was opened. This was 3 weeks ago. The day the package arrived I wrote to the company. After having to send 3 more emails without a response I got an email saying that they had wrote me back requesting information that was in the original email and saying they needed this information to send out a new package. After providing that information a second time they have not responded. Also- I do not want another package as I dont trust this company and the original package was purchased as a gift for an event that has long passed.
Business response
09/09/2022
Hello,

We have processed a refund in the amount of $55.64.

Thank you,
*******************************
Initial Complaint
05/21/2022
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
A Bertolli complaint search took me to Conagra. So last month I completed their form. An acknowledgment was received, and subsequently two $1 off coupons.The normal price for their product is $10. With $1 off coupons, $100 would have to be spent to recoup $10 spent for their defective product. Their two $1 off coupons would cause one to spend another $20, on top of $10 already spent, and result in recouping only 20% of the cost. Since this was insufficient, I again reached out to them. After receiving their "we're sending you a little extra" email, I received two $5 off coupons. I would have to spend another $20, on top of the $10 already spent, to recoup the cost. This is absolutely disgusting. The fact that this company does NOT stand behind its products, and chooses instead to send out trivial coupons that force consumers to buy more of their products, is disgraceful.I want a full replacement without having to spend another ***** of my money. Otherwise, I want to be reimbursed.
Business response
06/01/2022
Hello,

We spoke with the consumer on 5/25/2022. We apologized for her experiecne and offered her a $10 refund which is accepted. The case is resolved.

Thank you,
*******************************
Customer response
06/05/2022

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************

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