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          Find a Location

          Gerber Collision & Glass Headquarters has 193 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileGerber Collision & Glass Headquarters

            Auto Body Repair and Painting
            Multi Location Business

            Contact Information

            400 W Grand Ave

            Elmhurst, IL 60126

            Visit Website
            (847) 679-0510

            Customer Reviews

            1.36/5

            Average of 64 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            183 complaints closed in last 3 years

            59 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 86

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Gerber Collision & Glass Headquarters has 193 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              400 W Grand Ave, Elmhurst, IL 60126
              BBB File Opened:
              3/7/1990
              Years in Business:
              86
              Business Started:
              7/1/1938
              Business Started Locally:
              7/1/1938
              Alternate Business Name
              • Cars Collision Center, LLC
              • Gerber Collision & Glass, LLC
              • The Gerber Group, Inc
              Business Management
              • Mr. Timothy J. O'day, Chief Operating Officer
              • Mr. Frank Alessia, Controller
              • Ms. Jessica De la Garza, Customer Care Manager
              Contact Information

              Principal

              • Mr. Timothy J. O'day, Chief Operating Officer
              • Ms. Jessica De la Garza, Customer Care Manager

              Customer Contact

              • Ms. Jessica De la Garza, Customer Care Manager
              Additional Contact Information

              Fax Numbers

              • (847) 679-0690
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Choosing a mechanic for auto repair and service

              Customer Complaints

              183 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/30/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I took my car in to the ******* location (chosen from the ******** list of recommended body shops) for repairs to the right front passenger door of my car - which is 2 years old and was in perfect condition (besides the new dent that needed to be fixed). When I was told it was ready & I picked it up, which was at the end of the day on a Friday, I took care of the paperwork and was sent on my way. I was not shown my car before I left - I wish I had looked at it! While driving home I noticed a white substance all over the inside of the windshield! As I looked around I saw it all over the INTERIOR of my car in random places. When I got home & parked I saw that it was literally all over the car - in the back seat, on the inside of all of the windows, the dashboard, the speedometer display, inside the air vents! On the floor boards, inside all of the door jams, in the cup holders, inside the tiny circular sound system holes! I was unbelievably upset! I called Gerber before they closed that day to find out what happened. The manager said he had no idea but I could bring it back *************** take care of it. When I took it back, he looked at it & said it was nothing that could have happened there! He said "maybe you don't remember it being like this when you brought it in"!! He did try to clean it off, acting like he was doing me a favor! It was absolutely NOT like that when I brought it in!! He had to use a razor blade to get whatever it is off the windshield. I asked to speak with the worker who did the repair-to the door-to try to find out what happened & the manager wouldn't do that. I left after an hour, still not knowing what happened & it STILL not being right. The next day, the white stuff was back on all of the places he wiped it off from! I have no idea what it is or how to get it cleaned! I will not go back there. I wish I NEVER took my car there. They did not do a great job fixing the dent, they ruined my car, and they lied!!
              Read More
              Read 182 More Complaints

              Customer Reviews

              64 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Cathryn R

              10/22/2024

              DO NOT USE THIS SHOP-zero stars! I took my car in to the ******* location (chosen from the ******** list of recommended body shops) for repairs to the right front passenger door of my car - which is 2 years old and was in perfect condition (besides the new dent that needed to be fixed). When I was told it was ready & I picked it up, which was at the end of the day on a Friday, I took care of the paperwork and was sent on my way. I was not shown my car before I left - I wish I had looked at it! While driving home I noticed a white substance all over the inside of the windshield! As I looked around I saw it all over the INTERIOR of my car in random places. When I got home & parked I saw that it was literally all over the car - in the back seat, on the inside of all of the windows, the dashboard, the speedometer display, inside the air vents! On the floor boards, inside all of the door jams, in the cup holders, inside the tiny circular sound system holes! I was unbelievably upset! I called Gerber before they closed that day to find out what happened. The manager said he had no idea but I could bring it back *************** take care of it. When I took it back, he looked at it & said it was nothing that could have happened there! He said "maybe you don't remember it being like this when you brought it in"!! He did try to clean it off, acting like he was doing me a favor! It was absolutely NOT like that when I brought it in!! He had to use a razor blade to get whatever it is off the windshield. I asked to speak with the worker who did the repair-to the door-to try to find out what happened & the manager wouldn't do that. I left after an hour, still not knowing what happened & it STILL not being right. The next day, the white stuff was back on all of the places he wiped it off from! I have no idea what it is or how to get it cleaned! I will not go back there. I wish I NEVER took my car there. They did not do a great job fixing the dent, they ruined my car, and they lied!!

              Gerber Collision & Glass Headquarters Response

              11/04/2024

              We understand the complainant responded to the location email and will be setting up an appointment to have her vehicle detailed. We also understand the complainant's issue has been resolved.
              Read 63 More Customer Reviews

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              BBB of Chicago & Northern Illinois

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