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Find a Location

Pella Window Store has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Pella Window Store

      907 Washington St. Mendota, IL 61342-1620

    • Pella Window Store

      102 Main St Pella, IA 50219-2147

    Business ProfileforPella Window Store

    Window Installation
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Pella Window Store has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Pella Window Store

        907 Washington St. Mendota, IL 61342-1620

      • Pella Window Store

        102 Main St Pella, IA 50219-2147

      Location of This Business
      907 Washington St., Mendota, IL 61342-1620
      BBB File Opened:
      2/27/2004
      Years in Business:
      64
      Business Started:
      3/18/1960
      Business Started Locally:
      3/18/1960
      Business Incorporated:
      3/18/1960
      Type of Entity:
      Corporation
      Alternate Business Name
      • Pella Windows & Doors
      Contact Information

      Customer Contact

      • Adam Farver, CEO/Owner

      Customer Complaints

      2 Customer Complaints

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      File a Complaint

      Customer Reviews

      1 Customer Reviews

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      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Marv G

      1 star

      09/29/2023

      We unfortunately had a golf ball go through a Pella window 8 weeks ago after dusk. We called Pella to find out if we could replace the broken window, which had been installed by the previous owner. Pella located the records for the install and told us it was a **** window, installed in 2010, and had a 20-year warranty. The person we talked to said we were covered under the warranty, and sent repair parts to a local installer. Unfortunately, the repair parts were for a 2007 window that could not be used to repair my broken window. Several weeks later we got a call from a Pella window sales representative, and he said that our **** window was no longer being manufactured, so was no longer available. I asked him if he could come to our house to help us figure out the appropriate fix. He declined. He also told us that the warranty really did not include golf *****, but rather manufacturing defects. The previous owner did not leave any paperwork on the warranty so I don't have any way to verify what the warranty covers.The question I have is why does Pella provide a 20-year warranty, but don't maintain a proper inventory to service customers needing window repair over that 20-year period? I'll never do business with Pella again.My frustration was that they prov

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