Business ProfileforGreen Home Renovation, Inc.

Disrespectful towards elderly people. Failure to comply to their mistakes. The door fell a day after they installed it. Green Home Renovation refused to redo the door instead made threats to charge us $250 to install the door. They issue vague contract document. They often change their prices at the end of the work. They make constant treats saying we lost money because of you. They kept saying they did a great job by saying extra work was done. They gaslighted, verbally and emotionally abused us.  

Dear **********,Thank you for sharing your feedback regarding your recent experience with Green Home Renovation, Inc. We take customer concerns seriously and strive to address them promptly and respectfully.Upon reviewing our records, we found that our initial contract with you specified the following scope of work:Repairing ******* Primer and Painting of ******* Installation of Closet Door, including Primer and Paint Painting of Baseboards Additionally, outside of the initial contract, we included the following items:A/C Vent Covers Installation of Electrical Outlet Covers Installation of Sliding Door Installation of Curtain Rod ******* Repair for Storage Room Removal and Reinstallation of the Water Heater We apologize for any confusion or dissatisfaction regarding the installation of these items. Our commitment is to deliver high-quality workmanship and reliable service to all our customers, and we regret any inconvenience caused by the issues you've mentioned.Regarding your concerns about pricing and additional charges, we want to clarify that our contracts are designed to ensure transparency and clarity. Any adjustments to the scope of work or pricing are typically communicated and agreed upon in advance. If there was any misunderstanding or discrepancy in your case, we apologize for the oversight and are committed to reviewing our documentation processes to prevent future misunderstandings.Regarding the specific issue of the closet door, we understand your frustration. It's important to note that your father inspected the closet door multiple times, along with every other aspect of the completed jobs. However, we regret any inconvenience caused by the door falling and are committed to addressing any remaining issues.Regarding your mention of changing your mind about painting the baseboards and refusing to pay the final $1,000.00 installment, we understand the importance of clear communication and agreement on project details. We are open to discussing any outstanding concerns and finding a resolution that works for both parties.**********, we value your business and the opportunity to serve you. We understand the importance of resolving this matter to your satisfaction and would appreciate the opportunity to discuss it further. Please contact us directly so that we can work towards a resolution.If there are any further questions or if you would like to discuss this matter further, please do not hesitate to contact our office.Thank you once again for bringing this to our attention. We look forward to hearing from you and addressing your concerns.Sincerely,Green Home Renovation, ***