ComplaintsforAllstate Insurance

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Initial Complaint
11/14/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have had Allstate for over 10 years at my current house. We have had several large hail storms that resulted in many of my neighbors having 2 or 3 roofs replaced in this time with their home owners insurance and also most have had their house fully painted as well during this 10 year span due to hail damage. Allstate refuses to do their part on my house and denies my claims. Back in 2019 we submitted yet another hail claim where they came out and were willing to pay $2300 for the damages, $1000 is my deductible, so $1300 was the claim pay out. This was supposed to cover BOTH the roof and paint siding. How is the world are you supposed to do anything to a roof and siding and everything else with $1300. You can not replace single singles on a house or do touch up paint to a already faded house. In May 2023 we had yet another hail storm and we submitted a new hail claim. Allstate is denying this claim stating the damage had been paid in the 2019 claim I received for $1300. This has been 4-5 years ago and they keep falling back on that little amount they paid out covered all my damages and acting like I have no new damage on top of it. In August **** from Allstate came out and reviewed my roof and house. She noted significant damage and also damage to the paint, deck and railing, windows and screens. She called me 2 days later telling me Allstate was still denying the roof but that she thinks she can get me my whole house painted, all new screens and my window replaced. She said she was still pushing for the roof to get replaced. She called me a couple days later telling me that Allstate is still denying the roof and also that the paint was paid out in the claim from 2019 so she can not get me that either! She then denied the whole claim. So this claim in 2019 for $1300 was supposed to cover my whole roof and paint siding damage and they keep using that against me. I asked for the most recent report and Allstate said there is no report they can show me.
Business response
11/14/2024
Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.
Customer response
11/14/2024

Complaint: 22556278

I am rejecting this response because:
Allstate can reach out to me and help to resolve the negligence they have shown in this claim process. Allstate can not even provide me a report of what the adjuster submitted to Allstate after she came and looked at my house. That is just shady business. She admitted there was damage. Just saying its the same damage as in 2019 when they paid $1300 trying to say that was going to take care of my whole roof and paint damage. Im tired of Allstate trying to not take care of their customer that has been with them for 15 year. Time to take care of your customer when they finally need you for something.

Sincerely,

**** ******
Business response
11/14/2024
Allstate will not respond on third party sites to ensure the confidentially of consumer information. We are committed to resolving concerns brought to our attention through internal company channels. Consumers may reach us by chat, email or phone using the contact information previously provided.

Customer response
11/15/2024

Complaint: 22556278

I am rejecting this response because:
claim number - ********** I have had Allstate for over 10 years at my current house. We have had several large hail storms that resulted in many of my neighbors having 2 or 3 roofs replaced in this time with their home owners insurance and also most have had their house fully painted as well during this 10 year span due to hail damage. Allstate refuses to do their part on my house and denies my claims. Back in 2019 we submitted yet another hail claim where they came out and were willing to pay $2300 for the damages, $1000 is my deductible, so $1300 was the claim pay out. This was supposed to cover BOTH the roof and paint siding. How is the world are you supposed to do anything to a roof and siding and everything else with $1300. You can not replace single singles on a house or do touch up paint to a already faded house. In May 2023 we had yet another hail storm and we submitted a new hail claim. Allstate is denying this claim stating the damage had been paid in the 2019 claim I received for $1300. This has been 4-5 years ago and they keep falling back on that little amount they paid out covered all my damages and acting like I have no new damage on top of it. In August **** from Allstate came out and reviewed my roof and house. She noted significant damage and also damage to the paint, deck and railing, windows and screens. She called me 2 days later telling me Allstate was still denying the roof but that she thinks she can get me my whole house painted, all new screens and my window replaced. She said she was still pushing for the roof to get replaced. She called me a couple days later telling me that Allstate is still denying the roof and also that the paint was paid out in the claim from 2019 so she can not get me that either! She then denied the whole claim. So this claim in 2019 for $1300 was supposed to cover my whole roof and paint siding damage and they keep using that against me. I asked for the most recent report and Allstate said there is no report they can show me.
Sincerely,

**** ******
Initial Complaint
11/13/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Both of our cellphones have been receiving telemarketing calls trying to sell us auto insurance. We estimate that there has been at least 100 of these calls in the past year. The latest call was on 11/13 at 11:20am, to our number ************, from a "spoofed" number. I answered that call, and recorded it in full. During that call, I "played along" like I was actually interested in insurance. I was eventually transferred to an Allstate representative. I have made multiple attempts to resolve this matter with Allstate, but have been ignored. These calls are a violation of the Federal TCPA. At this point, I need to speak to Allstate's ATTORNEY or LEGAL REPRESENTATION to resolve this matter. Absolutely NO other resolution will be considered or accepted. The recording of the latest call can be made available upon request. Failure to resolve this matter, will result in us filing the appropriate legal actions against Allstate, including involving the ****************************************
Customer response
11/14/2024
Please ask the business to respond in this case. This is the first issue a BBB office has had with that particular request in similar matters.
Business response
11/14/2024
Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.
Customer response
11/14/2024

Complaint: 22551592

I am rejecting this response because: I have attempted, numerous times, to communicate with Allstate via email and through their customer service number, and have been ignored, or told that customer service cannot help with this matter, that is why I requested to speak to Allstate's legal counsel.

Sincerely,

*** ****
Business response
11/14/2024
Allstate will not respond on third party sites to ensure the confidentially of consumer information. We are committed to resolving concerns brought to our attention through internal company channels. Consumers may reach us by chat, email or phone using the contact information previously provided.

Customer response
11/14/2024

Complaint: 22551592

I am rejecting this response because: This is Allstate's same response to every complaint on this forum. They claim to resolve issues with their email and/or website, yet they don't, most likely thinking that the consumer will just "let it go". I will give them the opportunity to reach out to me at ************************** or have their attorneys do so. If I do not hear from them via said email by the end of business on Friday 11/15, we will move forward with legal action for the company's violations of the ***** There is no further need for AllState to respond on this forum.

Sincerely,

*** ****
Initial Complaint
11/13/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Our car was rear-ended by an insured Allstate driver on 10/30/2024 around 7 am. Their insured driver claimed 100% responsibility for the accident. As of 11/1/2024, we had no heard from Allstate Insurance. My husband reached out the the insured and he gave us his adjusters name and number. We called her on 11/1/2024 and was told we have a different claims adjuster named *******. We left a message for her and finally heard back from her on 11/1/2024 after 4pm. We took our car to the body shop on 11/4/2024 to obtain an estimate for repairs. The body shop sent the estimate to Allstate on 11/4/2024. On 11/8/2024 my husband contacted ******* again and she said we would have an answer regarding the repairs by 11/11/2024. On 11/11/2024, my husband called Allstate and was told an adjuster would be out by 11/15/2024. The body shop has tried multiple time to call Allstate as well and cannot get an answer whether to proceed with repairs. On 11/12/2024, I spoke with *******, and she said we still do not have an assigned adjuster to come out to inspect the car. I was told the body shop declined an online inspection. I called the body shop and asked why, they reported they didn't decline it and they were never contacted by Allstate. ******* told me it was because this body shop declined an online inspection within the last 90 days we it was automatically marked as declined by Allstate. Meanwhile, their insured driver has already had their car repaired and we are still trying to just get someone out to give us a decision about the car. When I asked ******* what happens if an adjuster couldn't get there by 11/15, what happened, she could not give me an answer.
Business response
11/13/2024
Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.
Customer response
11/13/2024

Complaint: 22549468

I am rejecting this response because:
I tried yesterday to speak to a supervisor and file a complaint and was never connected to one. Allstars communication with us is non existent
Sincerely,

***** *********
Business response
11/13/2024
Allstate will not respond on third party sites to ensure the confidentially of consumer information. We are committed to resolving concerns brought to our attention through internal company channels. Consumers may reach us by chat, email or phone using the contact information previously provided.
Customer response
11/13/2024

Complaint: 22549468

I am rejecting this response because:
I've tried calling to attempt a resolution and continue to get transferred and being told "this isn't the right department". I tried the chat option and was told a manager would call me. I was told yesterday I would get a call from a manager and still have received a call. No one at your customer support can help according the everyone we have spoke with. They keep referring me back to Jasmine and she is the problem.

Sincerely,

***** *********
Initial Complaint
11/11/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My car originally was involved in a hit and run, so I filed a claim on September 8th, 2024. I have a new vehicle and specifically told Allstate that my vehicle was unique and most people wouldn't be able to work on it. It's a 2024 ****** Crown Platinum. The shop, crash champions, tried ripping off the hood because they didn't know how to work on it. Causing more damage to my car and paint. Then **** ******** ****** is where crash champions sent my vehicle and they apparently messed my ECM up. These places are hired as 3rd party by Allstate. Then last week I went to pick up my car and the bumper was falling off, the work was not completed. My claims adjuster was supposed to open an investigation, and he didn't. But he had no problem closing out the investigation, telling me my car was fine to drive, even though the work was not completed, told me to drive my car until the parts come in to avoid paying for a rental! I have had serious stress and anxiety about all of this. I want my medical pay money for all the doctors visits for mental health that Allstate has caused. I've been without my vehicle for 2 months now. Then I looked at the app yesterday and found that my car was parked outside of the shop with the doors unlocked! I've had no rental for a month. The shop/dealership messed my car up twice now! They expect me to pay my deductible even though they wrecked my car even more! They have caused more damages to my vehicle and to me. I want all the work looked at again and possibly be redone. I want a rental. I want my medical pay money. And I want an open investigation into all of this. This is wrong and illegal. After hurricane ******, losing my home, losing my job, not having my vehicle. I think Allstate should have to pay my car payment too. I don't want to have to get an attorney because that's more money I shouldn't have to pay out. All because Allstate can't provide the services that I pay them to handle! My car isn't completed.
Business response
11/11/2024
Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.
Customer response
11/11/2024

Complaint: 22539503

I am rejecting this response because: I have continuously tried to contact the business and you keep giving me the run around. So don't even try telling me to contact Allstate because I been in contact this entire time. Look at my account and the photos I'm attaching! I've called and spent hours on the phone for no fair resolution. I've used your online chat platform in the app. I've even sent an email about opening an investigation and your company keeps sending me back to the adjuster who isn't doing their job to help me. Absolutely not acceptable. I do not have my car and my car is not fixed and now my car is more damaged from your shop and the dealership, which destroys its value.

Sincerely,

********* ******
Business response
11/11/2024
Allstate will not respond on third party sites to ensure the confidentially of consumer information. We are committed to resolving concerns brought to our attention through internal company channels. Consumers may reach us by chat, email or phone using the contact information previously provided.
Customer response
11/11/2024

Complaint: 22539503

I am rejecting this response because: you're not though. Despite so many attempts. Your company is not getting me the help I need. Your response is a cop out in order to evade taking responsibility. As soon as your company provides the services I pay for, I'll be happy to close this complaint. No one is calling me to open an investigation, my car is still not fixed, and the way I see it, Allstate is trying not to pay out.

Sincerely,

********* ******
Initial Complaint
11/11/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Within hours of Allstate sending me an electronic gift card in exchange for a warranty, ******* deactivated my account due to a mysterious return. This resulted in the gift card only being able to be used in the store to buy a replacement vacuum. This does not work for me because I am handicapped, live alone, and do not drive. My closest relative lives ***** miles from me. *********** will only let me have three carry-on bags to and from the store. A vacuum is too bulky for that, let alone, I am being led to believe that whatever I carry on, no one is supposed to help me carry it. Therefore, I have asked Allstate to reissue the warranty as a check so that I can photograph it and send it electronically to my bank. At that time, I can order the replacement from stores that use other delivery option And numerous phone calls to Allstate tell me I have to get ******* to reactivate my account so I can use the gift card. And *******, through phone calls and emails, including with my case manager, tells me they will not, and I tell Allstate, and Allstate repeats the same thing to me, sometimes with, "If you knew your account was deactivated, you should have told us." To which I clarify ******* canceled the account within hours of the gift card being exclusively sent. I am exhausted and frightened and overwhelmed. I would like the warranty sent to me in a matter in which it can be used. That is why I paid for it. I cannot even give you the date the vacuum was purchased or the name, aside from PrettyCare, because I have no access to *******. This is the third time I have used the warranty, paying for additional services at each renewal.
Business response
11/11/2024
Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.
Customer response
11/12/2024

Complaint: 22539380

I am rejecting this response because:
I REJECT their response to you.
This is the same thing they have been telling me. I call them and they tell me no, they will not send me the warranty reimbursement any way other than the USELESS electric gift card.
I have already explained to them why I cannot use it and that is why I am asking you to intervene.
I am handicapped, I CANNOT get a vacuum on paratransit.
I need the funds sent to me in another way.
Again, ******* closed my account and will NOT let me buy the vacuum replacement online. Because ******* closed my account the same day the gift card was issued by Allstate, it CANNOT be used on line.
I am asking you to pursue a resolution. I paid for a warranty and expect it to be satisfied.
When I call Allstate, they tell me no, they will not send me a reimbursement for the warranty another way. It is USELESS to send an EXCLUSIVE ******* gift card to me when I CANNOT go to the store via paratransit to get a replacement.
I cannot carry more than three bags on paratransit. A vacuum is much bulkier than three bags. THESE ARE PARATRANSIT RULES.
Again, I REJECT their response to you. It is the same response they gave me and it resulted in them being ineffective. Please continue to advocate for me through this complaint.
Had they been responsive during my first, second or fifth call, I would not have had to ask you to intervene. Thanks.
After Allstate agrees to send me the warranty reimbursement, I will photograph it and deposit it in my bank electronically. Then, the very next day, it will clear and I can order a vacuum to be DELIVERED to me by NON ******* with a NON Allstate warranty.

Sincerely,

***** *******
Business response
11/13/2024
Allstate will not respond on third party sites to ensure the confidentially of consumer information. We are committed to resolving concerns brought to our attention through internal company channels. Consumers may reach us by chat, email or phone using the contact information previously provided.
Customer response
11/13/2024

I need to know who to file a complaint with because this company is deplorable and I want my money from them.

They have no respect towards handicapped people. let alone people who do not have friends with cars or poor people who must fight for every dime. And that needs to be noted. Supervisor ******* said I have to ask someone to help me because she will not release MY warranty to ME. She suggested I ask a family member. My dad lives ****** miles from me and doesn't use computers. Oh, I've already mentioned that to you.

My only other option is to live in filth or magically come up with the money to have my rug removed considering this is a warranty that I fully paid for for a vacuum.

PLEASE DO NOT ASK ME TO CALL THIS COMPANY AGAIN, THEY HAVE CAUSED PANIC ATTACK AFTER PANIC ATACK AFTER PANIC ATTACK.. THE "SUPERVISOR" I JUST SPOKE TO CAN ATTEST TO THAT. As I explained to her it's conversations like this that lead me to believe my violent ex husband was correct in his assessment of me. I am tired of people forcing me to believe this.

Complaint: 22539380

I am rejecting this response because:

Sincerely,

***** *******
Initial Complaint
11/09/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Decided on there own to add 3 claims to my account and not answer the phone or answer any questions then there *** told me there was nothing they could do. After the first ***ly told me they would be removed
Business response
11/11/2024
Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.
Customer response
11/11/2024

Complaint: 22534037

I am rejecting this response because:
I tried calling and was told by your agent that they werent even going to help me and they wouldnt transfer me.
It is impossible to speak to anyone who will listen
Sincerely,

****** ******
Business response
11/12/2024
Allstate will not respond on third party sites to ensure the confidentially of consumer information. We are committed to resolving concerns brought to our attention through internal company channels. Consumers may reach us by chat, email or phone using the contact information previously provided.

Customer response
11/12/2024

Complaint: 22534037

I am rejecting this response because:

!!I CANNOT GET AHOLD OF ANYONE!!

Sincerely,

****** ******
Initial Complaint
11/07/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with ALLSTATE FIRE CASUALT IN *** I do not have a contract with CREDIT COLLECTION SERVICES. They did not provide me with the original contract as requested.
Business response
11/08/2024
Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.
Initial Complaint
11/07/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My house sustained water damage from a leak on 7/13/24. I immediately called **** ******** and left a voicemail. No one responded so I called ServPro myself to get the issue resolved. I went on the Allstate app and started a claim. Allstate later assigned ***** ***** as my adjuster. Mr. ***** showed up to my house a few days later. I spoke with him over the phone a few times over a couple of weeks. I was inquiring about a contractor to get my house back together. He failed to get back to me so I found my own contractor. I called, left voicemails, then sent texts. This went on for about 2 months. He did not return my calls or answer my texts about where to send my estimate. I ended up contacting my main office of **** ******** at Allstate (who had still not bothered to call/inquire about my situation after many months) at the beginning of October. I told them that their adjuster has ghosted me and I wanted to get my contractor estimate to them to get the work done and get back in my house. ******** at **** ***************** was very apologetic and heard my complaint. She and I have emailed back and forth since the beginning of October. She stated that attempts were made on their end to reach Mr ****** but they couldnt. During that time, I have requested a new adjuster (multiple different times) be assigned to my claim so I can get back in my house. As of today (11/6/24) Allstate has not assigned a new adjuster and I still havent heard back from Mr ****** There is absolutely no reason my claim has been mishandled in this way and not taken care of. I have been out of my house since 7/13/24. No one has been back to my house since approximately the end of July. It has sat empty and untouched. ******* gave me names and numbers of Mr ****** supervisors (as if its my job to call them about this). I am getting no answers and no help from Allstate so I had no choice but the reach out for help. There is more to this complaint, but this is the condensed version.
Business response
11/08/2024
Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.
Customer response
11/08/2024

Complaint: 22527881

I am rejecting this response because:
I have been in contact with ******* ******* from my local Allstate office already, as mentioned in my original complaint. She is aware of this situation. Ive also already sent messages via the app. Still, nothing is getting done on my claim.
Sincerely,

****** ********
Business response
11/11/2024
Allstate will not respond on third party sites to ensure the confidentially of consumer information. We are committed to resolving concerns brought to our attention through internal company channels. Consumers may reach us by chat, email or phone using the contact information previously provided.

Customer response
11/11/2024

Complaint: 22527881

I am rejecting this response because:
As stated before, I have done those things and can provide screenshots if necessary. I made no mention of going through a third-party to contact anyone. I contacted my local Allstate office via phone and email and have contacted through the Allstate app.

Sincerely,

****** ********
Initial Complaint
11/07/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am not liable for this debt with 06 ALLSTATE FIRE CASUALT IN *** I do not have a contract with CREDIT COLLECTION SERVIC, they did not provide me with the original contract as i requested.
Business response
11/07/2024
Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.
Initial Complaint
11/07/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
November 6, 2024 Subject: Allstate Agents Written Commitment to Issue Credit Not Honored Greetings, I am lodging a complaint regarding the renewal of my homeowners insurance policy with Allstate, particularly concerning the Responsible Payment discount. The entirety of my correspondence with Allstates agent, ***** ******* ("Z"), is included in the attached email thread for reference.When I received my renewal notice for the ********* policy period (policy #*** 313 091), I observed a significant reduction in my Responsible Payment discount - from $153.61 for the ********* period to $87.50 for the upcoming ******* policy term, causing the policy to cost me an additional $66.11. Despite my requests, Z has been unable to provide a clear and consistent explanation for this reduction.However, putting the reasoning for the reduction aside, Z explicitly assured me twice in emails dated October 25, 2024, that if I paid my policy premium in full, I would receive a credit for the difference back to my bank account. Based on this commitment, I promptly paid my premium in full. Now, however, Z has stated that I will not be receiving the promised credit.I am requesting that Allstate be held accountable for this commitment made to me in writing. I expect Allstate to issue a cash credit to my bank account (or mail me a check) in the amount of $66.11, which reflects the reduced portion of the Responsible Payment discount that I was promised to receive. Thank you for your attention to this matter. I look forward to a prompt resolution of this matter.****** ********
Business response
11/07/2024
Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.
Customer response
11/07/2024

Complaint: 22520805

I am rejecting this response because it does not yet constitute a resolution of the matter. I have followed the Allstate responses instructions by submitting the complaint via email at ************************** and I await a response from Allstate. I would like to keep the complaint at BBB open until there is a resolution.

Sincerely,

****** ********
Business response
11/08/2024
Allstate will not respond on third party sites to ensure the confidentially of consumer information. We are committed to resolving concerns brought to our attention through internal company channels. Consumers may reach us by chat, email or phone using the contact information previously provided.

Customer response
11/11/2024

Complaint: 22520805

Allstate corresponded with me via email regarding this complaint, as they chose not to correspond with me within the BBB system. I have attached the email thread. I am rejecting Allstate's response as they have chosen not to honor their agent's written commitment to providing me a credit in the amount of $66.11. Disappointingly, Allstate has made it clear they will not do the right thing in this circumstance. I am disappointed in the way Allstate has chosen to do business in this circumstance, choosing to stand behind their mathematical accuracy while ignoring the ethics of the circumstance.

Sincerely,

****** ********

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