ComplaintsforAllstate Insurance

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Initial Complaint
11/12/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I went online to cancel my overpriced policy and due to issues on their end they are saying the cancelation can not be backdated to the day i canceled and have sent i bill i do not owe to collections. I sent them a screenshot of when i went to cancelation online and they are refusing to honor the proper cancelation date. Now collection companies have called me relentlessly for something i do not owe. I have screen shots and sent proof.
Business response
11/13/2024
Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.
Customer response
11/13/2024

Complaint: 22546812

I am rejecting this response because:
I called and escalated they do not have a process for addressing these they try to bury the complaints and force people to call in circles with no true resolve. I do not accept this and will contact the news media on how youre doing a disabled Veteran. This is not acceptable you wont even take this seriously enough to respond. I will be adding this to my complaint and communication with attorney if you do not correct this and your lies about policy and procedures.
Sincerely,

******* ********

Business response
11/13/2024
Allstate will not respond on third party sites to ensure the confidentially of consumer information. We are committed to resolving concerns brought to our attention through internal company channels. Consumers may reach us by chat, email or phone using the contact information previously provided.
Initial Complaint
11/12/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I have been with this insurance company since 2009 or more for my car insurance for my 2006 **** F150 for my 2014 ****** tundra, and for my 2022 ****** tundra never had any problems until I saw that I was being charged double by Allstate Insurance in general Insurance, which happens to be Allstate Insurance company as well for two years, they charged me double from January 2022 until August 2024 when I detected that I was being charged double by these companies, I thought it was a fraud never heard of general insurance company. My bank told me that it was accompanied by Allstate. They gave me the money back that I have been double paying but due to what happened I canceled with Allstate because they sent me to collections for the amount of $600 back in May 2022 and they have sent me to collections again for the month of September 2024, even though I have been with Progressive Insurance since September 2024 I ended services with Allstate in August yet they still charge me and sent me to collections for the month of September. I just spoke with them and I was still paying renters insurance with them today 12 November of 2024, even though back in August I terminated all of services with all Allstate Insurance
Business response
11/13/2024
Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.
Initial Complaint
11/12/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Im requesting that Allstate remove the debt associated with auto insurance policy *********. The policy was requested to be canceled effective 31 Jul 2024. This office was contacted and ****** made the cancellation update and removed the automatic payment from file. I contacted the office a few times there after to discuss matter due to text messages and emails of a late payment. However, I am being requested by debt collection agency to pay $81.56. The debt is in complete error!
Business response
11/12/2024
Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.
Initial Complaint
11/11/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I made my renters insurance payment on 11/1/2024. Payment wasn't due until 11/10/2024. I shopped around and found a better price with better coverage. I called Allstate and canceled the policy on 11/6/2024,and confirmed that I would receive the full refund. I paid $13.65 on 11/1/2024,but was only refunded $12.55. I called concerning the discrepancy, but was told that the refund was calculated by the system and I wouldn't be receiving anymore than what was already refunded. Since I paid my bill early by 10 days I expected the $13.65,plus the pro rated amount from 11/6/2024 to 11/10/2024. I've already received $12.55, leaving a balance of $4.02. Which is all I'm requesting.
Business response
11/12/2024
Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.
Initial Complaint
11/11/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Allstate dental insurance charge me a higher premium but would not honor the fact that there wasn't supposed to be a waiting period. They have transfer me several times before I can speak with someone to cancel the direct withdraw. 30 second in the conversation we was disconnected and no call back. REALLY.
Business response
11/11/2024
Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.
Initial Complaint
11/11/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
So I slipped and fell on ice on my mothers drive way in January of 2024 I had surgery had to get two screws and I broke 3 metatarsal bones. Following my surgery and following up with my foot doctor after my 8 sessions were complete I filed a slip and fall claim with all state on June of 2024. I did a recorded statement It was snow and ice outside My first adjuster was biased and she said she didnt think my mom was liable so I was assigned a second adjuster to assist. said he got all my bills and he is recommending residency be removed from my claim & then proceeds to say investigation is complete after I filed a complaint with the IL **** of insurance Allstate sent them a letter back saying that they are now evaluating my claim for settlement purposes, the adjuster I had also told me investigation was complete. Now when I talked to ***** ******** the first adjuster she proceeds to not know that she has to review my claim for settlement purposes. It was giving to her October 22nd and I called her November 7th she says she will call me to review and then the next day comes and she email me instead of calling and proceeds to send me a picture of our driveway and say circle exactly where you fell and I questioned her and asked if the investigator told me that investigation was complete and thats also what they told the ****** She proceeds to say this claim is not making sense to me she tells me that the first adjuster was only investigating my residency and thats a lie because he investigated my residency & my medical records which he acknowledged & now she has to investigate for liability the entire 5 months I was in investigation with the other adjuster she never once reached out to me to update me and tell me that there were going to be two separate investigations. If we could settle the claim without admitting liability would be okay with me but if not I will fight for myself because I endured a serious injury thats still affecting me to this day
Business response
11/11/2024
Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.
Initial Complaint
11/11/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
My car originally was involved in a hit and run, so I filed a claim on September 8th, 2024. I have a new vehicle and specifically told Allstate that my vehicle was unique and most people wouldn't be able to work on it. It's a 2024 ****** Crown Platinum. The shop, crash champions, tried ripping off the hood because they didn't know how to work on it. Causing more damage to my car and paint. Then **** ******** ****** is where crash champions sent my vehicle and they apparently messed my ECM up. These places are hired as 3rd party by Allstate. Then last week I went to pick up my car and the bumper was falling off, the work was not completed. My claims adjuster was supposed to open an investigation, and he didn't. But he had no problem closing out the investigation, telling me my car was fine to drive, even though the work was not completed, told me to drive my car until the parts come in to avoid paying for a rental! I have had serious stress and anxiety about all of this. I want my medical pay money for all the doctors visits for mental health that Allstate has caused. I've been without my vehicle for 2 months now. Then I looked at the app yesterday and found that my car was parked outside of the shop with the doors unlocked! I've had no rental for a month. The shop/dealership messed my car up twice now! They expect me to pay my deductible even though they wrecked my car even more! They have caused more damages to my vehicle and to me. I want all the work looked at again and possibly be redone. I want a rental. I want my medical pay money. And I want an open investigation into all of this. This is wrong and illegal. After hurricane ******, losing my home, losing my job, not having my vehicle. I think Allstate should have to pay my car payment too. I don't want to have to get an attorney because that's more money I shouldn't have to pay out. All because Allstate can't provide the services that I pay them to handle! My car isn't completed.
Business response
11/11/2024
Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.
Customer response
11/11/2024

Complaint: 22539503

I am rejecting this response because: I have continuously tried to contact the business and you keep giving me the run around. So don't even try telling me to contact Allstate because I been in contact this entire time. Look at my account and the photos I'm attaching! I've called and spent hours on the phone for no fair resolution. I've used your online chat platform in the app. I've even sent an email about opening an investigation and your company keeps sending me back to the adjuster who isn't doing their job to help me. Absolutely not acceptable. I do not have my car and my car is not fixed and now my car is more damaged from your shop and the dealership, which destroys its value.

Sincerely,

********* ******
Business response
11/11/2024
Allstate will not respond on third party sites to ensure the confidentially of consumer information. We are committed to resolving concerns brought to our attention through internal company channels. Consumers may reach us by chat, email or phone using the contact information previously provided.
Customer response
11/11/2024

Complaint: 22539503

I am rejecting this response because: you're not though. Despite so many attempts. Your company is not getting me the help I need. Your response is a cop out in order to evade taking responsibility. As soon as your company provides the services I pay for, I'll be happy to close this complaint. No one is calling me to open an investigation, my car is still not fixed, and the way I see it, Allstate is trying not to pay out.

Sincerely,

********* ******
Initial Complaint
11/11/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Within hours of Allstate sending me an electronic gift card in exchange for a warranty, ******* deactivated my account due to a mysterious return. This resulted in the gift card only being able to be used in the store to buy a replacement vacuum. This does not work for me because I am handicapped, live alone, and do not drive. My closest relative lives ***** miles from me. *********** will only let me have three carry-on bags to and from the store. A vacuum is too bulky for that, let alone, I am being led to believe that whatever I carry on, no one is supposed to help me carry it. Therefore, I have asked Allstate to reissue the warranty as a check so that I can photograph it and send it electronically to my bank. At that time, I can order the replacement from stores that use other delivery option And numerous phone calls to Allstate tell me I have to get ******* to reactivate my account so I can use the gift card. And *******, through phone calls and emails, including with my case manager, tells me they will not, and I tell Allstate, and Allstate repeats the same thing to me, sometimes with, "If you knew your account was deactivated, you should have told us." To which I clarify ******* canceled the account within hours of the gift card being exclusively sent. I am exhausted and frightened and overwhelmed. I would like the warranty sent to me in a matter in which it can be used. That is why I paid for it. I cannot even give you the date the vacuum was purchased or the name, aside from PrettyCare, because I have no access to *******. This is the third time I have used the warranty, paying for additional services at each renewal.
Business response
11/11/2024
Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.
Customer response
11/12/2024

Complaint: 22539380

I am rejecting this response because:
I REJECT their response to you.
This is the same thing they have been telling me. I call them and they tell me no, they will not send me the warranty reimbursement any way other than the USELESS electric gift card.
I have already explained to them why I cannot use it and that is why I am asking you to intervene.
I am handicapped, I CANNOT get a vacuum on paratransit.
I need the funds sent to me in another way.
Again, ******* closed my account and will NOT let me buy the vacuum replacement online. Because ******* closed my account the same day the gift card was issued by Allstate, it CANNOT be used on line.
I am asking you to pursue a resolution. I paid for a warranty and expect it to be satisfied.
When I call Allstate, they tell me no, they will not send me a reimbursement for the warranty another way. It is USELESS to send an EXCLUSIVE ******* gift card to me when I CANNOT go to the store via paratransit to get a replacement.
I cannot carry more than three bags on paratransit. A vacuum is much bulkier than three bags. THESE ARE PARATRANSIT RULES.
Again, I REJECT their response to you. It is the same response they gave me and it resulted in them being ineffective. Please continue to advocate for me through this complaint.
Had they been responsive during my first, second or fifth call, I would not have had to ask you to intervene. Thanks.
After Allstate agrees to send me the warranty reimbursement, I will photograph it and deposit it in my bank electronically. Then, the very next day, it will clear and I can order a vacuum to be DELIVERED to me by NON ******* with a NON Allstate warranty.

Sincerely,

***** *******
Business response
11/13/2024
Allstate will not respond on third party sites to ensure the confidentially of consumer information. We are committed to resolving concerns brought to our attention through internal company channels. Consumers may reach us by chat, email or phone using the contact information previously provided.
Customer response
11/13/2024

I need to know who to file a complaint with because this company is deplorable and I want my money from them.

They have no respect towards handicapped people. let alone people who do not have friends with cars or poor people who must fight for every dime. And that needs to be noted. Supervisor ******* said I have to ask someone to help me because she will not release MY warranty to ME. She suggested I ask a family member. My dad lives ****** miles from me and doesn't use computers. Oh, I've already mentioned that to you.

My only other option is to live in filth or magically come up with the money to have my rug removed considering this is a warranty that I fully paid for for a vacuum.

PLEASE DO NOT ASK ME TO CALL THIS COMPANY AGAIN, THEY HAVE CAUSED PANIC ATTACK AFTER PANIC ATACK AFTER PANIC ATTACK.. THE "SUPERVISOR" I JUST SPOKE TO CAN ATTEST TO THAT. As I explained to her it's conversations like this that lead me to believe my violent ex husband was correct in his assessment of me. I am tired of people forcing me to believe this.

Complaint: 22539380

I am rejecting this response because:

Sincerely,

***** *******
Initial Complaint
11/09/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Where to begin with this piece of s*** company?! For starters, I LITERALLY have had insurance with this company for less than 60 days and they have f****** up catastrophically! For starters, when I bundled both my homeowners insurance and car insurance, I thought that I had made a good decision just to be completely bamboozled! A week ago (i.e. 10/27 11/02) I found out that my actual homeowners insurance premium is not what I was quoted and instead the premium is $100 higher and I also found on today (i.e. 11/09/2024) that my car insurance was insured using an address at a home in ** which is a completely different state from where I actually reside (i.e. I reside in **). Not to mention, my car insurance was insured using a different address which I did not give permission to use and I verified my address multiple times during the call with the agent over the phone to make matters worse! I do not live at this address so where did the agent get this information from! ***?! When I found out last week, I questioned the agent and instead of her attempting to escalate the issue and see if they could honor what I had been quoted the only thing she said was this was the basic and bottom insurance quote where my home was valued at less than $300k which is why the premium was so low, however this is not what I was told during the sales quote call. If Allstate would actually complete a call review on 09/18/2024 when I agreed to bundle both products together to save money overall, they would actually hear the agent quote this to me, however what I am finding is that this company could care less about integrity, ethics, or making sure that their agents actually honor and prioritize customer service. ********************** also doesnt care about holding its agents or the company overall to any standard and instead it is merely concerned with making money, even if this means telling lies, scamming people, making open ended promises, and collecting payments they are not due. ***?!
Business response
11/11/2024
Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.
Initial Complaint
11/09/2024
Complaint Type:
Customer Service Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Decided on there own to add 3 claims to my account and not answer the phone or answer any questions then there *** told me there was nothing they could do. After the first ***ly told me they would be removed
Business response
11/11/2024
Thank you for forwarding this concern to our office. Allstate has established a process for consumers to report issues or complaints by visiting ************************** where you can chat or email with us. You may also call 1-800-Allstate for additional assistance. We are happy to address the concerns upon receipt of request directly from the consumer.
Customer response
11/11/2024

Complaint: 22534037

I am rejecting this response because:
I tried calling and was told by your agent that they werent even going to help me and they wouldnt transfer me.
It is impossible to speak to anyone who will listen
Sincerely,

****** ******
Business response
11/12/2024
Allstate will not respond on third party sites to ensure the confidentially of consumer information. We are committed to resolving concerns brought to our attention through internal company channels. Consumers may reach us by chat, email or phone using the contact information previously provided.

Customer response
11/12/2024

Complaint: 22534037

I am rejecting this response because:

!!I CANNOT GET AHOLD OF ANYONE!!

Sincerely,

****** ******

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