Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Ace Hardware Corporation has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Ace Hardware Corporation

      2200 Kensington Ct. Oak Brook, IL 60523-2100

    • Ace Hardware Corporation

      5020 Forsyth Rd Macon, GA 31210-2107

    • Ace Hardware Corporation

      2221 N Country Club Rd Tucson, AZ 85716-2826

    • Ace Hardware Corporation

      611 Grand Ave Unit B Laramie, WY 82070-3838

    • Ace Hardware Corporation

      221 W. Deuce of Clubs Show Low, AZ 85936

    Business ProfileforAce Hardware Corporation

    Hardware Sales
    Multi Location Business

    Current Alerts For This Business

    Alert:
    On 8/18/2022 the BBB reached out to Ace Hardware Corporation headquarters to discuss the recent uptick in email scams relating to consumers winning free items from the business. Per the business, this is false advertising and Ace Hardware is aware of the scam emails. 
    Right now the business is working to help consumers who believe their email was hacked as the scam's purpose could be to gain access to personal information. If you believe you have received one of these scam emails please reach out to Ace Hardware by contacting fraud@acehardware.com

    At-a-glance

    Customer Reviews

    1.22/5stars

    Average of 27 Customer Reviews

    Customer Complaints

    113 complaints closed in last 3 years

    39 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Ace Hardware Corporation has 7 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Ace Hardware Corporation

        2200 Kensington Ct. Oak Brook, IL 60523-2100

      • Ace Hardware Corporation

        5020 Forsyth Rd Macon, GA 31210-2107

      • Ace Hardware Corporation

        2221 N Country Club Rd Tucson, AZ 85716-2826

      • Ace Hardware Corporation

        611 Grand Ave Unit B Laramie, WY 82070-3838

      • Ace Hardware Corporation

        221 W. Deuce of Clubs Show Low, AZ 85936

      Location of This Business
      2200 Kensington Ct., Oak Brook, IL 60523-2100
      BBB File Opened:
      1/1/1968
      Years in Business:
      100
      Business Started:
      3/1/1924
      Business Started Locally:
      3/1/1924
      Type of Entity:
      Corporation
      Business Management
      • Ms. Adria Sandusky, Consumer Marketing Manager
      Additional Contact Information

      Fax Numbers

      • (630) 990-3145
        Other Fax

      Customer Complaints

      113 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Customer Reviews

      27 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Karen T

      1 star

      11/07/2024

      I went into the Seright's Ace Hardware this afternoon to pickup some items, I was greeted. I went to the paint brushes first and noticed from shopping at the Ace in ******* to this one the prices were much steeper? I then picked up three brass base window candles labeled $5.99, there was another option labeled also at $5.99 but looked cheaper and then a trio for $15.99. Then I needed a flat scraper blade and they weren't with the angled ones so I asked an employee and he said Ill help you when I'm done instead of just stating the isle they were in so I saw another employee that did help me. I also looked for a certain screwdriver and a few other odds and ends. ***** was my cashier and she was helpful and pleasant, I gave here my phone number for points and I received a $5 coupon for later use. When I got to my vehicle I was looking at the receipt as my tally was a bit high and noticed the candles rang in at $7.59 each? I took my receipt back in and the manager was the greeter and I told her and she said shed get someone to help but in a way as for me to wait? I didn't and walked the six foot to where they were and she followed me and I showed her, she was baffled and upset for some reason? She stated the skus didn't even match. I walked up to ***** and gave her my receipt for the credit and the manager followed saying its going to mess up their system if she doesn't refund me and ring it in with the right sku. I went to my vehicle and got the candles as requested, she credits the $22.77, rang the candles at $17.97 BUT under the same sku so I'm guessing according to the manager their system is going to be off! She never apologized, she was rude about it as if I was the employee that typed out the wrong price tag and attached it to the shelf under the candles. There wasn't one price tag for $7.59 so she should have been upset with her employees not the customer. Now, in my mind I'm thinking wow I wonder if anything else rang up incorrect so I went over my receipt.    

      Local BBB

      BBB of Chicago & Northern Illinois

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.