Business ProfileforJoe Rizza Ford/Lincoln/Porsche

I have a 2020 **** mustang ecoboost, I purchased it last year with around ***** miles. I added a premium care warranty package when purchasing the car. And that covers transmissions problems, electrical problems, wheel problems, etc. I went in so far a couple times for service, most of the times it went okay I could say, but the last two was bad so the 2nd last I went in for a fog light assembly and its covered with my warranty I dropped it off and they said yes its covered give me a couple days to get the order for the part and so on and then they gave me a loaner and thats also covered under my warranty so I took it and couple days later come by I get a car and said we are not doing the car you have been into an accident in MAAAYYY Im like ok I know that but its not from it I got it fixed. They told me to show proof that the insurance didnt cover it I showed them proof and made up a lie and said that they did thats what it said on the paper I got tired of this situation I said just give me the car and goodbye they said ok go to cashier and handle it for u Im like ok I went over there they said I owe a couple hundred dollars Im like why went back to the service guy and they said oh let me talk to my boss he went and said its fine its our fault not yours your good to go. Today 05/06/2024 I went in for my suspension since 7:40in the morning till 3pm I go in at 2 something they said nothing is wrong I said there is they said nope I talked to the boss the boss came out and said Im not dealing with you and he doesnt care I wasted his money on everything Im not doing business with you idc and then my father came in to ask why he said this to me he came out first thing he said Im done with you guys and my father said why u act like this to my son you cant say I dont care leave goodbye the guy said I said it to him Ill say it to youhes bad businessman and want him fired and help us out with service, name Service director ***** at *** Rizza *****