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Find a Location

Volo Museum has 1 locations, listed below.

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    Business ProfileforVolo Museum

    Classic Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    3.45/5stars

    Average of 20 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    0 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/4/2020

    Years in Business: 50

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Volo Museum is a classic and modern collector cars sales business, as well as a museum. They also buy and sell classic and modern muscle cars. 

    Business Details

    Location of This Business
    27582 Volo Village Rd, Volo, IL 60073-9613
    BBB File Opened:
    6/9/1995
    Years in Business:
    50
    Business Started:
    4/9/1974
    Business Incorporated:
    4/9/1974
    Accredited Since:
    12/4/2020
    Type of Entity:
    Corporation
    Alternate Business Name
    • Volo Auto Museum
    • Old Volo, Inc.
    Hours of Operation

    Primary

    M:
    10:00 AM - 5:00 PM
    T:
    10:00 AM - 5:00 PM
    W:
    10:00 AM - 5:00 PM
    Th:
    10:00 AM - 5:00 PM
    F:
    10:00 AM - 5:00 PM
    Sa:
    10:00 AM - 5:00 PM
    Su:
    10:00 AM - 5:00 PM
    Business Management
    • Mr. Greg Grams, Owner/President
    • Mr. Brian Grams, General Manager
    Contact Information

    Principal

    • Mr. Greg Grams, Owner/President
    • Mr. Brian Grams, General Manager

    Customer Contact

    • Mr. Brian Grams, General Manager
    Additional Contact Information

    Fax Numbers

    • (815) 385-0703
      Primary Fax

    Customer Complaints

    3 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Customer Reviews

    20 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Tim G

    1 star

    11/16/2024

    I bought a 1966 nova ss, when it arrived it was damaged by the transporter and wouldn't start. He said that the car was old and not his problem, pushed it off the trailer and left. I tried to reach my sales representative ****, it took a few hours until I finally reached him. He wanted me to figure out why the car wouldn't start and send pictures of the damage. He said that he had to talk to ***, they gave me a 100 dollars and said that's it. Very unprofessional, wouldn't recommend them to anyone. The only thing that you will get from them is lies and excuses.

    Volo Museum Response

    11/17/2024

    Thank you for your feedback, though this review is quite out of context. To clarify, when you contacted us, you mentioned the transporter had damaged the driver's side mirror, stating it had become loose. To assist, we offered $100, which is consistent with the cost of a new mirror and installation. This offer was made as a gesture of goodwill, despite the fact that we are not responsible for transportation issues. The transporter is a third-party company hired by you, and we have no affiliation or responsibility for any shipping-related damage, which we clearly state in our policies. Our involvement is limited to helping arrange transportation.While we recognize that dealing with transporter insurance can be a hassle, we offered $100 to help you avoid that inconvenience. Additionally, we requested pictures of the damage, which you never provided, making it difficult to assess the situation ********** for the claim regarding the car not starting, this was never communicated to us before this review. The car was running perfectly when it left our facility and was driven onto the transporter. If there was an issue with starting, it would likely be minor, and we would not have known about it without proper communication.We are committed to transparency and addressing concerns directly, and we hope this clarifies the context surrounding your experience.

    Local BBB

    BBB of Chicago & Northern Illinois

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