Business ProfileforFort Wayne City Utilities

I went out of town for three days and accidentally set my garden soaker hose timer to water 45 minutes every hour rather than every day! When I came home the side of my home and my neighbor's home was flooded. My water bill was $295.00 with $163.46 in sewer charges. I contacted Fort Wayne City Utilities requesting a sewer adjustment since most of the water usage did not go into the sewer. They told me to email them with the detailed information I had given on the phone and they would issue an adjustment. I sent the email with the dates and photos and received an email back stating, "We have received and reviewed your sewer adjustment request. After careful consideration, we unfortunately cannot approve your request for one or more of the following reasons: 1. Insufficient or no evidence presented that water did not pass through the sewer system, and 2. Insufficient evidence proving repairs have been completed."I called the phone number on the email and talked to the representative asking why it was not approved since I submitted photos and ground water does NOT pass through the sewer system. I then told her I have two neighbors who will sign an affidavit verifying my claim. She put me on hold and came back telling me that now they just changed their policy and no longer do sewer adjustments.What?? Just be truthful instead of completely doing a 180 when I provided proof. Why the dishonesty? Fort Wayne City Water you should be ashamed of yourself for not having character and integrity!! I hate that I have no choice for my water supplier and have to deal with such a dishonest and corrupt company. If they are dishonest about this, I'm sure they are being dishonest about our quality of water!! Disgusting!!