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Find a Location

Petland has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Petland

      7911 W 151st St Overland Park, KS 66223-2124

    Business ProfileforPetland

    Pet Supplies

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    3 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    7911 W 151st St, Overland Park, KS 66223-2124
    BBB File Opened:
    6/2/2011
    Alternate Business Name
    • Pets Overland Park, Inc.
    Business Management
    • Mr. Luis Marquez, Owner
    Contact Information

    Principal

    • Mr. Luis Marquez, Owner

    Customer Contact

    • Mr. Luis Marquez, Owner

    Customer Complaints

    3 Customer Complaints

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    Customer Reviews

    2 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Etagegn O

    1 star

    12/17/2023

    I went in there to look at a dog that they told me was available, but he wasn’t there when I arrived. I met my current puppy and asked them for the price. They said over $4,000.00 . On the camera you can see me in destress. I cried because of the uncomfortable outcome of me going to simply look at a puppy and finance. Thanks but this place is not something I can afford to take a puppy at that price at the moment. I was looking to put less than $500.00 today.” I was cornered to purchasing this puppy by them making a call to loan lenders and the “Petland owner” who claimed had a better offer based on my income but that wasn’t the case. I am stuck with two loans and a financial destress. I also took a day on my weekend to do an our visit at Petland and I didn’t leave the place for five hours but the camera footage shows me making multiple attempts to leave like the rest of the customers. I felt stuck! The puppy is cute but not worth a 4,000.00 and a debt.

    Petland Response

    04/09/2024

    At the time of purchase, the customer was given documents with important information, which includes information on our business's limited warranty for the customer. There are specific instructions for the customer in said documents, and requirements that must be followed for effectiveness of the limited warranty. Said instructions and requirements were not followed by the customer. The business has not done anything wrong, and has acted according to the limited warranty provided to the customer.

    Local BBB

    BBB of Midwest Plains

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