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          Find a Location

          IDEMIA Identity & Security USA, LLC has 33 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • IDEMIA Identity & Security USA, LLC

              296 Concord Road, Suite 300 Billerica, MA 01821-6618

            • Identogo

              100 Chesterfield Parkway, Suite 200 Chesterfield, MO 63005

            • Identogo

              121 N Queen St Martinsburg, WV 25401

            • Identogo

              2001 W Lehigh Ave Phila, PA 19132

            • IDEMIA Identity & Security USA, LLC

              1230 Parkway Ave Ewing, NJ 08628-3018

            Business ProfileIDEMIA Identity & Security USA, LLC

            Fingerprinting
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Current Alerts For This Business

            Special Notice:
            This business has additional information regarding one or more of the following; Accessibility, Brands Sold, Price Range, Delivery, Estimates, and up to 40 other things about this business. Read the information here.

            Additional business information

            See all additional business information

            Contact Information

            296 Concord Road, Suite 300

            Billerica, MA 01821-6618

            Get Directions
            Visit Website
            (978) 215-2400

            Customer Reviews

            1.06/5

            Average of 66 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            116 complaints closed in last 3 years

            27 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 28

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            IDEMIA provides technology services on artificial intelligence, biometrics and cryptography. IDEMIA works in the fields of identity management and authentication or security of payments.

            Business Details

            This is a multi-location business.

            Find a Location

            IDEMIA Identity & Security USA, LLC has 33 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • IDEMIA Identity & Security USA, LLC

                296 Concord Road, Suite 300 Billerica, MA 01821-6618

              • Identogo

                100 Chesterfield Parkway, Suite 200 Chesterfield, MO 63005

              • Identogo

                121 N Queen St Martinsburg, WV 25401

              • Identogo

                2001 W Lehigh Ave Phila, PA 19132

              • IDEMIA Identity & Security USA, LLC

                1230 Parkway Ave Ewing, NJ 08628-3018

              Headquarters
              296 Concord Road, Suite 300, Billerica, MA 01821-6618
              BBB File Opened:
              9/18/2012
              Years in Business:
              28
              Business Started:
              6/28/1996
              Business Incorporated:
              12/3/2013
              Type of Entity:
              Limited Liability Company (LLC)
              Number of Employees:
              1
              Alternate Business Name
              • IdentoGO by MorphoTrust USA
              • IdentoGO
              Business Management
              • Andrea Franklin, Business Administrator
              Contact Information

              Customer Contact

              • Andrea Franklin, Business Administrator
              Additional Contact Information

              Fax Numbers

              • (978) 215-2500
                Other Fax

              Phone Numbers

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              116 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/10/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              I visited an IDEMIA location for *** precheck. The IDEMIA representative collected my information, took my money ($78), and told me I should expect my KTN number in 3-5 days with some exceptions taking up to 60 days. Today is day 64 for me. The message from each IDEMIA representative I have spoken with over these 64 days has been the same: my application is in progress and be patient. Given we are past their stated time window of up to 60 days, they have breached their transactional obligation, so I asked for our transaction to be voided (i.e., I asked for a refund). They are refusing to give me a refund. Why does our government subcontract to a vendor that breaches their transactional obligations? Even worse, they are breaching their transactional obligation while forcing customers to honor theirs. P.S. I suspect ********************** simply lost my application.
              Read More
              Read 115 More Complaints

              Customer Reviews

              66 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              James P

              09/30/2024

              These people are absolute trash.They have literally one job and they can't even do that right. These sorry MFers jerked me around for weeks bc they're so incompetent that they can't just take some fingerprints and send them to the correct state organization.I got printed for a background check and two weeks later I hear back that the prints were no good so I have to reschedule. It was saturday and ofc, they're not open on the weekends. I scheduled a second appt for the following Monday to get reprinted. The office is over 20 miles from my house and it takes about an hour to get there. When I arrived, the attendant told me that a lot of people needed reprints right now bc the system wasn't working properly. Then she said she would have to call tech support and have them get in contact with me in a few days and then I would have to reschedule again and come back down for a third ******* shouldn't be this hard to do some fingerprints and while I'm waiting I can't get paid. I would beat the tar out of these people if I could, it's that infuriating.Avoid them at all costs.
              Read 65 More Customer Reviews

              Local BBB

              Better Business Bureau in Eastern MA, ME, RI & VT

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