Business ProfileforReliable Cleaners

This business is dishonest & will not pay for their mistakes. They pinned an xs dress with a safety pin when it was missing a gold ring-the piece that holds the dress together. They claimed they had found the ring only to purchase another small dress. The designer ** let me know for each dress, was a different size ring. They ended up putting the small size ring back into the small dress and altered the xs tag onto the small. Once **nfronting the man over the phone, he admitted to buying the other dress & proceeded to scream at me because I asked if we **uld **mpare both dresses. He told me he gave the dress away & didn't need to answer to me when I asked if he **uld call this friend. Remind you, this dress can't be worn without a ring. He then told me he was done with me and then hung up. I also asked earlier on if he **uld just order me another dress since it was brand new & he had told me there werent any more xs sizes which I checked, & that is why he ordered the small. Instead of giving me my money back, he lied to me about the ring, altered the xs tag-I knew this because the fit was longer & baggier than the original, & screamed & shouted at me when asked to **mpare both dresses that he supposedly no longer had. After reading many reviews, it seems that the owners of Reliable do not want to give customers any money back for ruining valuable & expensive clothing. However, my situation was unique & I believe this man thought he **uld fix the situation & possibly buy a cheaper ring for the dress he had bought to either sell it to get his money back or give it to his sig other, friend, or whomever rather than giving me the money for the dress he was responsible for. Lying, screaming/shouting, & hanging up the phone is not the way to carry on and handle a business when it is entirely their wrongdoing. I hope someone investigates this business because it shows that the people who operate it have no clue how to handle ********************* with care. Karma!